Deck 4: Printers

Question 1

A colleague asks your advice on purchasing a new printer for his home. He has a SOHO router that provides network access throughout the house, and he wants anyone with the proper credentials to be able to connect to and print to the printer. He is placing the printer in a different room from the router. For the easiest installation, which printer connection do you recommend the printer have built-in?

A)Wired Ethernet
B)802.11x
C)Bluetooth
D)Print Server

Answer 1

802.11x

Question 2

All of the following are benefits to connecting a printer through a network connection over a USB connection, except:

A)Connecting the printer through a network connection is the only way to share the printer with others in the organization.
B)Connecting a printer through a network connection generally provides for more flexibility in physical placement.
C)Connecting a printer through a network connection makes the printer less dependent on the up-time of a host machine.
D)Connecting a printer through a network connection allows users to treat the network printer as though it were a local printer.

Answer 2

Connecting the printer through a network connection is the only way to share the printer with others in the organization.

Question 3

A client using a Point-of-sale (POS) system complains that their thermal printer is producing a dark and smudged print. Which of the following is a good first troubleshooting step?

A)Wipe clean the heating element.
B)Replace the ink cartridge.
C)Replace the paper.
D)Replace the spring.

Answer 3

Wipe clean the heating element.

Question 4

A user complains that whenever they print, they receipt garbled characters as output. Which of the following is the most likely cause of the problem?

A)Corrupted drivers
B)Bad printer connection
C)Incorrect permissions
D)Low memory

Question 5

A user recently purchased a new computer and now complains that their printer does not function properly. Which of the following is the FIRST thing you should check?

A)Updated printer drivers
B)Printer calibration
C)Printer connection method
D)Printer compatibility

Question 6

A laser printer is outputting documents that are faint and hard to read. Which of the following consumables likely needs to be replaced?

A)Toner
B)Ink tank
C)Fuser
D)Rollers

Question 7

An old printer needs to be able to connect to a new PC. The printer needs a parallel port, but the new PC does not have one. What are some possible solutions to this problem? Select all that apply.

A)Install a PCI Express parallel card.
B)The only solution is to buy a newer printer.
C)Purchase a USB-to-Parallel cable.

Question 8

A user calls the help desk complaining that they are no longer able to print to the closest network printer. After talking with the user, you learn that although she has the same office location, she has recently switched from the marketing to accounting departments. Which of the following best describes the problem?

A)Printer Priority
B)Printer Pooling
C)Printer Sharing
D)Printer Permissions

Question 9

You are troubleshooting a laser printer in the office. Users are complaining that while the printer seems to be functioning, the output is smearing easily. Which laser printer component is malfunctioning?

A)The Transfer Corona Wire
B)The Fusing Assembly
C)The Print Drum
D)The Laser

Question 10

Several print jobs are not printing in the Customer Service department. The group print to a single printer shared from a Window's XP Professional computer. How do you see if the print jobs are still in the printer queue?

A)Go to Printers and Faxes (Start menu) of the local computer connected to the printer, right-click the printer, and choose the Open option.
B)Go to Printers and Faxes (Start menu) of any of the remote computers, right-click the printer, and choose the Properties option.
C)Go to the printer and check the control panel display for print jobs.
D)Go to Printers and Faxes (Start menu) of any of the remote computers, right-click the printer, and choose the Printing Preferences option

Question 11

While trying to repair a printer, you determine you need to open the printer. What is the primary danger in opening a printer?

A)The laser unit
B)The paper feed
C)The fuser assembly
D)The power supply

Question 12

Configuring your company's printer and print-server settings, you would like to make sure certain managers receive access to printer resources ahead of others in the organization. What feature would you primarily use to configure this?

A)Printer Priority
B)Printer Pooling
C)Printer Sharing
D)Printer Permissions

Question 13

The local print spooler has shut down due to an error. To start it again from the command line, which of the following commands would you use?

A)NET USE SPOOLER
B)START PRINT SPOOLER
C)NET START SPOOLER
D)START SPOOLER

Question 14

You receive a call from two separate individuals from the marketing department, each complaining that the network printer is not functioning. You view the printer's jobs and notice a long list of print jobs. The top print job status says "printing" and has a size of 200MB. What is most likely the problem?

A)The top print job has become corrupted.
B)The print drivers need to be updated throughout the network.
C)Windows has a 100MB file limit on printed items.
D)The printer has low memory in relation to the size of files being printed.

Question 15

Regarding printers, which of the following factors can affect the occurrence of paper jams (select all that apply)?

A)Paper type
B)Humidity
C)Printer memory (RAM)
D)Overheated fusing assembly.

Question 16

A colleague of yours is seeking advice on purchasing replacement ink cartridges for his inkjet printer. He saw a company advertising refillable ink cartridges for much cheaper than the manufacturer charges, and he is asking for your advice on these. What do you tell him?

A)These ink cartridges are identical to manufacturer ink cartridges and are a great bargain.
B)Refillable ink cartridges should not be used because they are against manufacturer warranties.
C)Refillable ink cartridges should not be used because print-heads are built into the cartridges.
D)Refillable cartridges are superior to manufacturer cartridges and should always be used.

Question 17

Which of the following printer types require specially treated paper?

A)Laser Printers
B)Impact Printers
C)Thermal Printers
D)Thermal Inkjet Printers