Deck 8: Operating-Systems

Question 1

A customer calls you because he is running a large spreadsheet on his system and it is running unusually slow. He wants you to try to get his system moving faster again. Which Windows 7 utility will give you a quick look at the performance of this system?

A)Task Manager
B)Dr. Watson
C)Computer Manager
D)Speed Analyzer

Answer 1

Task Manager

Question 2

When installing a second hard drive on a computer, which of the following determines the letter assigned to this drive?

A)Amount of memory
B)Operating system
C)Position on cable
D)Drive manufacturer

Answer 2

Position on cable

Question 3

David recently updated his network card driver. After this update, he is not able to connect to the Internet. Device Manager shows that the driver is not compatible. Which of the following Device Manager options could help him to restore the old version of the driver?

A)Update Driver
B)Modify Driver
C)Roll back Driver
D)Uninstall Driver

Answer 3

Roll back Driver

Question 4

In Windows 7, My Network Places is no longer available in the Start Menu, as it was in Windows XP. Where do you find the Network feature in Windows 7?

A)Right-click the Office button and choose the Properties button.
B)Start menu > Computer > Network
C)This feature is no longer available in Windows 7.
D)Start menu > Control Panel > System and Security

Question 5

Maria complains that her PC takes a long time to open a file once it is clicked to open. She also complains that the overall performance of the computer is slow. On further probing, you discover that her hard drive is using up 90% of the available space. Which built-in system tool should you recommend to her in order to organize the data on her hard drive?

A)Disk Defragmenter
B)Disk Cleanup
C)Format command
D)PC Doctor

Question 6

John is planning on upgrading his BIOS. What is the most important step to take before upgrading the BIOS?

A)Make a note of all the BIOS settings.
B)Shut off the UPS.
C)Unplug all connectors.
D)Save the BIOS upgrade files onto a floppy disc.

Question 7

The Windows 7 System Configuration dialog box has some differences from the Windows XP System Configuration screen (from the msconfig - Diagnostic Startup option). Which tabs are not available in Windows 7 that are available in Windows XP?

A)Startup
B)System.ini
C)Win.ini
D)General

Question 8

Your Windows XP computer displays a memory dump error. Which of the following is a possible cause of the physical memory dump error?

A)The computer detects a condition from which it cannot recover.
B)A device driver problem has occurred.
C)A user has logged off incorrectly.
D)There is a problem with the system RAM.

Question 9

David is getting an error message on his screen that reads "Non-system disk or disk error." How would you start troubleshooting this issue?

A)Look for the boot sector in an operating system.
B)Dump out the virtual memory.
C)Check if the keyboard is plugged in.
D)Re-install the operating system.

Question 10

David is switching on his computer after a month and gets a "No operating system found" error message. Which of the following is NOT a possible cause of this issue?

A)A device in SYSTEM.INI cannot be found.
B)No operating system was installed.
C)There are corrupt boot files.
D)The boot sector is corrupt.

Question 11

John wants to install multiple operating systems on a Windows XP operating system platform. Which of the following application developers could provide this application?

A)Microsoft
B)VMware
C)McAfee
D)Norton

Question 12

Lauren is experiencing problems accessing the Internet on her office computer. Although she can ping the xyz.com IP address, she cannot ping the domain name xyz.com. Which of the following steps could fix her problem?

A)Use the scan disk command.
B)Check the DNS settings.
C)Check the Device Manager.
D)Check the IP address.

Question 13

John has been using a computer for the past six months, loading a lot of software and media on the computer. He has never connected his computer to the Internet. For the past few weeks, his computer has been slow to respond to any commands to open a file or copy files. Which of the following options could make his computer faster?

A)Disk Defragmenter
B)Antivirus software
C)Firewall software
D)Upgrading the processor

Question 14

With new upgrades from Windows XP to Windows 7, employees are starting to call about programs that are not running in the new environment. What do you suggest as a quick - and possibly temporary - resolution to the issue?

A)Search the Internet for a version that is compatible with Windows 7.
B)Programs can be run in Compatibility Mode.
C)Install a virtual Win XP to run the program.
D)Downgrade your OS if is the program is essential.

Question 15

Which of the following commands is used to clear the screen when using the command line interface on Windows XP?

A)CLS
B)REM
C)CD
D)DIR

Question 16

A user is complaining of a problem with their computer that shows a blue error screen. The display turns blue and diagnostic information is shown. What is the first step for troubleshooting this problem?

A)Document the error description, technical information, and any filenames for additional online research.
B)Reboot the computer and revert to an earlier system configuration from a restore point.
C)Turn off the computer and reseat all adapter cards and cables.
D)Restart the computer and run the computer manufacturer's hardware diagnostics.

Question 17

A Telnet user has just received a new Windows 7 computer. When she attempts to use Telnet to connect to the server, she receives a message saying Telnet is not recognized. What is the most likely reason for this problem?

A)The server name is incorrect.
B)The path to the server must be incorrect.
C)Telnet is not supported by Windows 7.
D)Telnet has not been manually enabled.

Question 18

In the Windows 7 notification area, a small flag icon may appear. When clicked, what does the flag icon display?

A)An expanded tray of icons
B)Unread emails
C)Warning messages
D)Task reminders

Question 19

Of the following, which view options are available on a Windows 7 Control Panel screen? Choose three.

A)Standard/Classic
B)Small Icons
C)Large Icons
D)Category

Question 20

Maria wants to know the different switches that can be used with the ping command. Which of the following should be typed after the actual command to display a list of switches available with that command?

A)/?
B)/help
C)/*
D)/h

Question 21

Sarah is trying to print a document from her workstation. She can see her document displayed in the print queue, but it does not print. The printer is fully functional. Which of the following steps should she take to print the document?

A)Restart the print spooler.
B)Clear everything in the print queue.
C)Delete and recreate the printer object.
D)All of the above in that order

Question 22

You need to conduct some general maintenance on a computer running Windows 7. You want to defragment the primary drive, perform error checking, and backup the primary drive. Where are you able to accomplish these tasks?

A)In the C: drive Properties box > General tab > Defrag and Backup, but the Error Checking needs to be run from the command line
B)In the C: drive Properties box > Hardware tab > Defrag and Error Checking, but the Backup needs to be run from the command line
C)In the C: drive Properties box > Tools tab
D)In the C: drive Properties box > General tab

Question 23

Overnight, the DHCP server went down. The server provides dynamic IP address for the computers in the office network (using the IPv4 standard). You have the server backup but not all of the computers can connect to the network. What command/commands do you use to reconnect the computers to the server and obtain an IP address?

A)Ipconfig /refresh
B)Ipconfig /release and then ipconfig /renew
C)Ipconfig /release and then ipconfig /refresh
D)Ipconfig /all

Question 24

John is booting his computer for the first time in 2 weeks. After the CMOS set-up screen, the monitor displays an error message which states, "NTLDR is missing." Which of the following options should he use to fix this problem?

A)Boot with a second hard drive.
B)Boot using the Last Known Good Configuration.
C)Perform a system restore.
D)Boot using the Recovery Console.

Question 25

Amelia is experiencing problems with a slow start-up process when she switches on her computer. Which of these utilities can be used to stop certain applications from starting automatically when the computer boots up?

A)CONFIG
B)REGEDIT
C)SYSEDIT
D)MSCONFIG

Question 26

On a Windows 7 computer, you need to modify the appearance of the taskbar (at the bottom). Which of the following is not a possible path for making this change?

A)Right-click the Start button and choose the Personalize option.
B)Right-click the taskbar and choose the Properties option.
C)Right-click an empty area of the desktop and choose the Properties option.
D)Using the Control Panel, choose the Taskbar and Start Menu option.

Question 27

Which of the following is the best method for removing a flash drive that has been inserted into a USB port?

A)Restart the computer and then unplug it.
B)Unplug the drive after using the Safely Remove Hardware icon in the system tray.
C)Directly unplug the device from the USB port.
D)Turn off the laptop and then unplug it.

Question 28

David installed a new set of drivers for one of his hardware components. Since then, the computer has not been able to boot to the OS. Which of the following is a possible first step towards resolving this problem?

A)Rewrite all the lines in CONFIG.SYS or AUTOEXEC.BAT.
B)Check that the hardware device is plugged in properly.
C)Reinstall the operating system.
D)Reboot to the Last Known Good Configuration.

Question 29

David configured a password to restrict access to the CMOS setup. Which of the following should he do to remove this password and access the CMOS setup?

A)Clear the CMOS by shortening the CMOS jumper.
B)Boot to a floppy and fdisk the drive.
C)Go into BIOS setup and delete the password.
D)Boot down the computer while holding down the key.

Question 30

Hilda is experiencing a problem with her computer. The computer does not boot to the operating system, and the message "NTLDR is missing" appears every time the system is turned on. What troubleshooting step should she consider?

A)Run the Recovery Console.
B)Reload the operating system.
C)Run FIXMBR.EXE.
D)Check for diskette.

Question 31

John is working in the network repair and troubleshooting unit with a DSL service provider. He is trying to fix an issue with packets being lost en route to the destination. Which of these utilities can he use to find the number of hops a packet takes from the source to the destination?

A)tracert
B)nbtstat
C)nslookup
D)netstat

Question 32

David has been told by a technical support executive to clear all temporary Internet files from his computer to improve the Internet access speed and reliability on his computer. Which of the following utilities should he use?

A)Disk Cleanup
B)CHKDSK
C)Disk Management
D)Disk Defragmenter

Question 33

Which command line option allows you to open the Windows registry?

A)open registry
B)winregedit
C)regedit

Question 34

Martha gets an error message every time her system boots up. The error message reads, "A service did not start." Where is the best place to look for more information on this error message?

A)System event log
B)Application log
C)Security log
D)Dr. Watson log

Question 35

In Windows 7, you type ipconfig in the command line utility and view the results. You decide to type in ipconfig /all to see the different options. Which pieces of information are displayed when you type ipconfig /all but not when you type ipconfig?

A)IP address of DHCP Server
B)Default Gateway
C)IP address of DNS Server
D)Link-local IPv6 address

Question 36

You are working on an older network with some systems that haven't yet been upgraded. What command on a Windows system will allow you to see a list of the users connected to your system?

A)NBTSTAT
B)NETSTAT
C)USERS
D)NET USER

Question 37

From the Windows command line, which command brings up a list of tasks similar to Windows task manager?

A)TASKS
B)TASKLIST
C)TASKKILL
D)TASKMANAGER

Question 38

Which of the following commands allows you to remotely shut down a Windows computer?

A)SHUTDOWN -M \\COMPUTERNAME
B)NET SHUTDOWN -M \\COMPUTERNAME
C)SHUTDOWN -S
D)NET SHUTDOWN -S

Question 39

Which of the following commands allows you to create a new directory from the Windows command line?

A)RD
B)CD
C)MD
D)DIR

Question 40

You want to remove an empty directory you were using for testing, called TEST, through the Windows command line interface. What command would you use to do this?

A)RD TEST
B)DEL TEST
C)DIR TEST
D)REMOVE TEST

Question 41

To delete all of the files in the current folder, which command should be run from the Windows Command line?

A)RD *.*
B)DEL *.*
C)REMOVE ALL
D)FORMAT

Question 42

Which command line tool can be used to initiate a copy over the network from a Windows OS, and can reinitiate the connection if it is lost?

A)COPY
B)NET COPY
C)XCOPY
D)ROBOCOPY

Question 43

Which of the following could be run from Start-Run on a Windows XP system to most quickly stop services running.

A)CMD
B)SERVICES.MSC
C)MSCONFIG
D)MSINFO32

Question 44

The predecessor to RDC, or Remote Desktop Connection, some folks who've been working with Windows for a while will still call this utility:

A)MSTSC
B)VNC
C)RDP
D)Telnet

Question 45

Working on a Windows XP system, you want to whip up a quick batch file to place in your startup folder. To begin, you click Start-Run and execute what command?

A)Notepad
B)Edit
C)Command
D)Run

Question 46

You are troubleshooting a Windows system when suddenly the entire system seems to freeze. You press Ctrl-Alt-Del and notice a process called Explorer.exe is not responding. What is the explorer.exe process?

A)It is the Internet explorer browser.
B)It is the Windows file explorer.
C)It is the Windows user shell.
D)It is a virus.

Question 47

You are looking for a utility on built into Windows 7 that provides information and diagnostics for both security and maintenance of the computer. What is the name of this utility?

A)Windows Security Center
B)Windows Health Center
C)Windows Solution Center
D)Windows Action Center

Question 48

What feature in Windows 7 allows users to access and use programs installed on another Windows system on the network?

A)Remote Desktop
B)Remote Assistance
C)Remote Application
D)Remote Connection

Question 49

What feature in Windows 7 allows users to automatically share resources such as printers and media document libraries with other users on your home network?

A)Workgroup
B)HomeGroup
C)Shared Resources
D)Remote Connection

Question 50

What log file contains information on setup errors and should be the first place to check if you encounter errors during a Windows 7 installation?

A)setuperr.log
B)setupact.log
C)setupapi*.log
D)Memory.dmp

Question 51

The following Windows 7 versions all allow you to join Domains, except:

A)Home Premium
B)Professional
C)Ultimate
D)Enterprise

Question 52

What utility should you use when creating a Windows 7 disk image in order to avoid SID authentication conflicts?

A)Setup Manager
B)Sysprep
C)System Image Manager
D)Windows Deployment Services

Question 53

A colleague recently upgraded to Windows 7 is describing a feature where the Windows Explorer creates collections of folders that logically organize their content. What is this feature called?

A)Bundles
B)Indexing
C)Libraries
D)Tagging

Question 54

A colleague is hesitant to upgrade their Windows XP system, which is outfitted with impressively fast hardware, to a Windows 7 system because the colleague is concerned about the compatibility it will have with several of his Windows XP programs. How would you suggest this colleague solve their dilemma?

A)Upgrade to Windows 7 and use compatibility mode for each program.
B)Upgrade to Windows 7 and use Windows XP mode to emulate the Windows XP operating system.
C)Upgrade to Windows 7 and install the programs since Windows 7 is backwards compatible.
D)Do not upgrade to Windows 7 solely due to incompatibility.

Question 55

Where can you modify your Windows Update settings in Windows 7?

A)Start > All Programs > Windows Update
B)Start > All Programs > Automatic Updates
C)Start > All Programs > Microsoft Updates
D)Start > All Programs > Software Updates

Question 56

Where can you access the Backup features in Windows 7?

A)Start > All Programs > Accessories > System Tools > Backup and Restore
B)Start > All Programs > Accessories > System Tools > Backup Status and Configurations
C)Start > Control Panel > Backup Status and Configurations
D)Start > Control Panel > Backup and Restore

Question 57

To perform a Startup Repair in Windows 7, what tool should a user use?

A)Recovery Console
B)WinRE
C)Safe Mode
D)Safe Installation

Question 58

Which of the following are benefits of virtual machines (select all that apply)?

A)Easily test programs on multiple operating systems.
B)The centralization of physical hardware.
C)It definitely reduces costs.
D)They can be hosted on any compute.

Question 59

Where would you go to check the compatibility of your computer's hardware before beginning a Windows 7 install (select all that apply)?

A)Hardware Compatibility List
B)Windows Compatibility Center
C)System Information Tool
D)Windows Upgrade Advisory

Question 60

What is the name of little utilities that can run in Vista on the Sidebar and in Windows 7 on the Desktop?

A)Gadgets
B)Widgets
C)Apps
D)Stickies

Question 61

A Windows 7 user wishes to defragment their drive. What are the steps they would take?

A)Start > All Programs > Accessories > System Tools > Disk Defragmenter
B)Start > All Programs > Disk Defragmenter
C)Start > Control Panel > Disk Defragmenter
D)Computer Management > Storage > Disk Defragmenter

Question 62

Attempting to install Windows 7, the installation appears to be stuck in a loop where Windows attempts to load, fails, restarts, and fails again. What advanced boot options menu would prove helpful in this situation?

A)Directory Services Restore Mode
B)Debugging Mode
C)Disable Automatic Restart on System Failure
D)Disable driver signature enforcement

Question 63

What is the first thing to check when dealing with errors in Windows 7?

A)Dr. Watson
B)Troubleshooting Tool
C)Device Manager
D)Event Viewer