Deck 9: Functional Strategy and Performance

Question 1

Which of the following is one of four perspectives that the balanced score card approach facilitates?

A) Internal business perspective
B) External perspective
C) Competitor perspective
D) Supplier perspective

Answer 1

A

Question 2

Which of the following is a driver of value that Amit and Zott (2001) suggest that business managers should focus on?

A) efficiency
B) Capital investment
C) Market data
D) Competitor strategy

Answer 2

A

Question 3

Human Resource Management (HRM) has been described as the process through which management build…

A) the human performance that the organization needs
B) strong employee relations
C) a strong reputation
D) lower costs

Answer 3

A

Question 4

Workers and their skills are a key part of what?

A) Core distinctive capabilities
B) Resource base
C) Training strategy
D) Costs profile

Question 5

Creating systems that are reliable, flexible, and capable of rapid change is part of what?

A) Agile manufacturing
B) Lean manufacturing
C) Responsive manufacturing
D) Dynamic manufacturing

Question 6

Criteria that can be used to segment customers include:

A) psychographic
B) psychological
C) psychiatric
D) photographic

Question 7

Functional strategy as benefits to the organization including which two from the following?

A) Coherence
B) Provide purpose
C) Accountability
D) Centralized control

Question 8

As well as several advantages, functional strategies also have disadvantages. Which two of the following are disadvantages of functional strategy?

A) Overstretch managers
B) Distract functional managers
C) Reduce managerial workload
D) Improve collegiality

Question 9

In financial risk management, strategic risks are not necessarily undesirable.

Question 10

Strategic opportunities from IT include increasing or decreasing switching costs.