Deck 1: Communication: Understanding the Basics

Question 1

The term "communis" derived from ___word.

A)Greek.
B)Latin.
C)Chinese.
D)English.

Answer 1

Latin.

Question 2

Communication means ___information, feeling and thoughts, with others.

A)To receive.
B)Exchange of.
C)Conveying.
D)All the above.

Answer 2

Exchange of.

Question 3

Grapevine communication is associated with _____communication.

A)Formal
B)Informal
C)Horizontal
D)Vertical.

Answer 3

Informal

Question 4

Lateral communication is between

A)Superior and subordinate.
B)Same cadre of personal.
C)Subordinate and superior.
D)Among all.

Question 5

Audio Visual communication combines

A)Auditory only.
B)Visual only.
C)Both auditory & visual.
D)Written.

Question 6

Communication problems otherwise known as

A)Enquire.
B)Barriers.
C)Encoding.
D)Decoding.

Question 7

Posters fall under _______communication.

A)Oral.
B)Visual.
C)Written.
D)Spoken.

Question 8

Informal communication is otherwise known as ______ communication.

A)Grapevine.
B)Lateral.
C)Visual.
D)Horizontal.

Question 9

Horizontal communication flows through _______

A)Face-to-face discussion.
B)Telephonic talk.
C)Periodical meeting.
D)All the above.

Question 10

Gestural communication is a ______

A)Non-Verbal Message.
B)Direct conversation.
C)oral communication
D)Written.

Question 11

Physical Barriers to communication are ______

A)Time and distance.
B)Interpretation of words.
C)Denotations.
D)Connotations.

Question 12

Communication starts with:

A)Encoding
B)Sender
C)Channel
D)Feedback

Question 13

The two broad areas of communication are:

A)Oral and written communication
B)Verbal and written communication
C)Verbal and non-verbal communication
D)Oral and non-verbal communication

Question 14

Which of the following combination is /are example/s of oral communication?

A)Meetings, memos and presentations
B)Meetings, memos and performance reviews
C)Meetings, presentations and performance reviews
D)All the above

Question 15

Which of the following combination is /are example/s of written communication?

A)Letters and voicemail
B)Reports and email
C)Circulars and voicemail
D)All the above.

Question 16

Orders and directives are the example of:

A)Downward communication
B)Upward communication
C)Diagonal communication
D)Horizontal communication

Question 17

Communication between HR manager and salesman is an example of:

A)Horizontal communication
B)Lateral communication
C)Diagonal communication
D)Vertical communication

Question 18

Diagonal communication is also known as:

A)Cross ward communication
B)Horizontal communication
C)Vertical communication
D)Any of the above

Question 19

Communication between HR manager and Finance manager is an example of:

A)Downward communication
B)Upward communication
C)Diagonal communication
D)Horizontal communication

Question 20

Down ward communication and Upward communication are :

A)Vertical communication
B)Horizontal communication
C)Diagonal communication
D)None of these

Question 21

Placement of purchase order to supplier of material is ---------- communication.

A)Vertical communication
B)Horizontal communication
C)Internal communication
D)External communication

Question 22

Receiving a sales order is an example of:

A)Vertical communication
B)Horizontal communication
C)Internal communication
D)External communication

Question 23

--------- Communication can be inward or outward:

A)Vertical communication
B)Horizontal communication
C)Internal communication
D)External communication