Deck 1: Communication and Correspondence: Types and Forms

Question 1

Communication starts with:

A)message
B)sender
C)channel
D)feedback

Answer 1

sender

Question 2

The two broad areas of communication are:

A)oral and written communication
B)verbal and written communication
C)verbal and non-verbal communication
D)oral and non-verbal communication

Answer 2

verbal and written communication

Question 3

Which of the following are examples of oral communication?

A)meetings, memos and presentations
B)meetings, memos and performance reviews
C)meetings, presentations and performance reviews
D)reports, presentations and performance reviews

Answer 3

meetings, presentations and performance reviews

Question 4

Which of the following are examples of written communication?

A)letters and voicemail
B)reports and email
C)circulars and voicemail
D)presentations and email

Question 5

All the following are external stakeholders of an organization, except:

A)media
B)government
C)suppliers
D)shareholders

Question 6

Functional coordination is one important reason for communicating with:

A)superiors
B)peers
C)subordinates
D)employees' unions

Question 7

Communication with superiors involves:

A)problem solving
B)disciplinary matters
C)welfare aspects
D)public relations

Question 8

Listening has been identified as one of the "seven habits of highly effective people" by :

A)lundsteen
B)stephen covey
C)lee iacocca
D)tom peters

Question 9

The most basic type of listening is known as:

A)discriminative listening
B)comprehension listening
C)appreciative listening
D)evaluative listening

Question 10

Another name for dialogic listening is:

A)empathetic listening
B)therapeutic listening
C)relational listening
D)active listening

Question 11

Readability is determined mainly by:

A)punctuation
B)length of words
C)active and passive voice
D)spelling

Question 12

One broad principle of general writing is :

A)write to express, not to impress
B)write to impress not to express
C)tone
D)emphasis and subordination

Question 13

Writing style can be improved through use of :

A)jargon
B)slang
C)simple words
D)metaphors

Question 14

All the following are advantages of oral communication, except :

A)control over receiver's attention
B)immediate feedback
C)personal quality
D)conveying complex information

Question 15

Teleconferencing is not suitable for :

A)meetings
B)interviews
C)problem solving
D)keeping in touch with country offices

Question 16

One advantage of telephone communication is :

A)good for problem solving
B)permits use of some non-verbal cues
C)conveying large amount of information
D)keeping a permanent record

Question 17

Reading refers to which element of the communication process?

A)encoding
B)decoding
C)message
D)channel

Question 18

Reading for information about what is happening within your organization is called :

A)reading for pleasure
B)reading for personal interest
C)reading for internal information
D)professional reading

Question 19

Reading may be described by all the following, except:

A)a passive process
B)a skill
C)an active process
D)thinking under the stimulus of the printed page

Question 20

The most challenging type of meeting is :

A)task oriented meeting
B)information sharing meeting
C)progress meeting
D)problem solving meeting

Question 21

All the following are characteristics of meetings, except:

A)focused
B)planned
C)highly formal
D)structured

Question 22

A meeting called to discuss arrangements for a specific event is called:

A)progress meeting
B)task oriented meeting
C)decision making meeting
D)information sharing meeting

Question 23

The word "memo" is a short form for :

A)memory
B)memorizing
C)memorandum
D)members order