Deck 4: Communication: Types, Barriers, and Best Practices

Question 1

__________ is the process of exchanging messages between a sender and a receiver.

A)channelling
B)communication
C)feedback
D)listening

Answer 1

communication

Question 2

Listening, reading, speaking and writing are all types of

A)communication skills.
B)emotional barriers.
C)evaluation techniques.
D)nonverbal communication.

Answer 2

communication skills.

Question 3

Communication barriers are;

A)a receiver's response to a message.
B)avenues through which messages are delivered.
C)obstacles that interfere with the understanding of a message.
D)the circumstances under which communication takes place.

Answer 3

obstacles that interfere with the understanding of a message.

Question 4

All of the following are examples of verbal communication EXCEPT:

A)email
B)listening
C)telephone calls
D)text messaging

Question 5

Email is a growing channel of communication. However, what percent of emails received are misunderstood?

A)10%
B)25%
C)60%
D)85%

Question 6

Organizations hiring hundreds of new employees every year must adopt a more ------- towards the recruiting process.

A)systematic approach
B)organizational approach
C)direct approach
D)indirect approach

Question 7

Screening stage, --- stage and final stage are the three stages of interview process.

A)collection
B)opportunity
C)selection
D)all of the above

Question 8

An effective oral presentation process follows _____ steps.

A)3
B)4
C)5
D)6

Question 9

The keys to write a successful resume are:

A)too long, verbose descriptions and over confident tone
B)you" attitude, focus on your audience and think about prospective employer's need
C)none of the above
D)all of the above

Question 10

While giving an interview, be --- in your salary expectations.

A)modest
B)unrealistic
C)realistic
D)none of the above

Question 11

The main objective of communication is

A)information and persuasion.
B)skill and personality development.
C)control and management.
D)need.

Question 12

The downward communication flow from

A)a subordinate to a superior.
B)a subordinate to a subordinate.
C)a superior to a superior.
D)a superior to a subordinate.

Question 13

______ channel of communication called the grapevine.

A)formal.
B)informal.
C)horizontal.
D)vertical.

Question 14

Examples of oral communication____

A)letter.
B)e-mail.
C)telephone.
D)fax

Question 15

How to make audio-visual communication effective?

A)the pictures are colourful.
B)clearly written.
C)speak politely
D)silent

Question 16

Advantage of written communication

A)save time.
B)save money.
C)permanent reco

Question 17

Written communication includes

A)reports & forms.
B)interviews.
C)film.
D)speaking.

Question 18

Communication saves time in

A)internal communication.
B)interview.
C)oral communication.
D)schedule.

Question 19

The most important part of the letter is

A)the heading.
B)date
C)body of the letter.
D)post script.

Question 20

Advantage of oral communication

A)permanent record.
B)legal document.
C)save time.
D)reaches slowly.

Question 21

Normal salutation in chairman's speech will be

A)ladies and gentlemen.
B)dear sir.
C)respected sir.
D)madame.

Question 22

Internal communication is a communication between

A)banker and customer
B)superiors and subordinate.
C)salesman and buyer.
D)insurance company and its customer.

Question 23

Telephonic conversation is a

A)verbal communication.
B)non-verbal communication.
C)visual communication.
D)written.

Question 24

Envelopes containing transparent papers to show the address are called

A)window envelops.
B)easy envelop.
C)address envelops.
D)front envelop.