Deck 5: Entrepreneurship: From Startup to Growth

Question 1

"Our department must find better ways to be more efficient with our resources," is something you would expect a company ________ to say.

A) client
B) intern
C) supplier
D) legal team
E) manager

Answer 1

manager

Question 2

Fredericka Burton is a project manager for Pendant Publishing, a publisher of scientific journals. Burton has three main goals. She wants to deliver all her publications (1) on time, (2) under budget, and (3) to high-quality standards. Burton's third goal is part of managing

A) creatively.
B) irresponsibly.
C) efficiently.
D) expectations.
E) effectively.

Answer 2

effectively.

Question 3

Kate DiStefano, a manager at Tigertail Entertainment, was responsible for launching a new video game, I Love Housework. She made good use of resources, coming in under budget, but the video game did not achieve the number-one company goal of being profitable. In fact, sales were extremely low. Looking back over her efforts, she admits she failed to manage this project in a(n) ________ manner.

A) effective
B) innovative
C) cautious
D) assertive
E) efficient

Answer 3

effective

Question 4

Management is the pursuit of organizational goals effectively and efficiently through planning, organizing, ________, and controlling the organization's resources.

A) surveying
B) auditing
C) leading
D) challenging
E) purchasing

Question 5

Myesha Johnson is a candidate for promotion to a management position at Sweet and Sour, a restaurant chain. "I'm not totally sure I have what it takes," she tells a friend over coffee. "I feel up to the challenge of leading other employees, but I'm not strong at the other three functions of management." Johnson is concerned about her ability to

A) plan, analyze, and evaluate.
B) plan, organize, and control.
C) hire, train, and fire.
D) reprimand, retrain, and reward.
E) plan, promote, and distribute.

Question 6

Janie Quest spends a lot of time at her desk listing her job tasks and prioritizing them in the best order for getting her projects finished efficiently. Her manager, Mrs. Brown, notices this characteristic and is impressed. "You'd make a good manager," she tells Quest one day. Mrs. Brown is likely referring to Quest's ability to ________, one of the four functions of management.

A) arrange
B) distribute
C) plan
D) procrastinate
E) keep records

Question 7

In the traditional view of management, managers are divided into three levels: top, ________, and supervisory.

A) controlling
B) middle
C) direct
D) lower-level
E) business

Question 8

What type of decisions are made by those in top management roles, such as chief executive officers and company presidents?

A) decisions that direct the daily tasks of personnel
B) decisions regarding supervision of lower-level employees
C) decisions regarding how to implement the policies of the company
D) long-term decisions about the overall direction of the company
E) short-term decisions regarding operating decisions of the company

Question 9

Daisy Castillo's management duties at Care Hospice used to involve supervising volunteers, nursing staff, and social workers who reported directly to her. Recently, her job duties changed. She now coordinates the efforts of other managers who have employees reporting directly to them. Castillo has transitioned from being a ________ manager to being a ________ manager.

A) supervisory; middle
B) supervisory; top
C) middle; top
D) middle; supervisory
E) short-term; supervisory

Question 10

A main function of a middle manager is to

A) make decisions for the long term.
B) keep subordinates from questioning decisions.
C) direct nonmanagerial employees.
D) make short-term operating decisions.
E) implement decisions passed down from the top.

Question 11

Which activity is part of the four steps of the managerial decision-making process?

A) brainstorming
B) reprimanding
C) rethinking
D) calculating
E) recapping

Question 12

Which step in a manager's decision-making process involves planning for desired outcomes and analyzing actual results?

A) brainstorming ideas
B) weighing alternative solutions
C) implementing and evaluating the decision
D) identifying the problem or opportunity
E) sponsoring an employee retreat

Question 13

Selena Rojas is a supervisory manager at Petville. An expensive line of cat toys is not selling nearly as well as expected, and Rojas must decide what to do about the situation. In her morning team meeting with her subordinates, Rojas says, "The Feline Frenzy line is not doing well. Petville wants us to increase its sales. What about rearranging the store display to feature it more prominently? Any other thoughts? All suggestions are welcome." Rojas is engaging in the decision-making step known as

A) weighing alternative solutions.
B) identifying the problem.
C) eliminating alternative solutions.
D) keeping accurate records.
E) brainstorming ideas.

Question 14

A(n) ________ is a favorable circumstance that presents possibilities for progress beyond existing goals.

A) decision
B) ethical dilemma
C) problem
D) opportunity
E) goal

Question 15

Which benefit of planning allows managers to know how well work is going in the organization?

A) coping with uncertainty
B) checking on progress
C) thinking ahead
D) weighing solutions
E) coordinating activities

Question 16

It doesn't make much sense to evaluate how well the work you are managing is going if you don't already have a ________ to measure your progress against.

A) goal
B) competitor
C) plan
D) supervisor
E) decision

Question 17

Which statement is true about planning?

A) It becomes unnecessary at the higher levels of management because top managers tend to delegate authority.
B) It focuses on motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals.
C) It defines the responsibilities of various departments and coordinates their activities to achieve common goals.
D) It describes the organization's fundamental purposes and identifies the goods or services the organization provides.
E) It impedes an employee's ability to make spontaneous decisions as events are occurring.

Question 18

Middle manager Alexandra Rodriguez oversees planning an event for the alumni of the college she works for. She has scheduled a performance by the Amazing Panini Brothers to entertain the guests, and it will be the focus of her event. At the last minute, the Amazing Panini Brothers get the flu and cannot perform. With her event's success in danger, Rodriguez is scrambling to figure out what to do. Which statement about the benefits of planning best fits her situation?

A) Planning for various (including unpleasant) possible events is necessary.
B) A plan defines the responsibilities of departments and coordinates their activities.
C) Planning helps you check on your progress.
D) Managers base their plans on mission statements.
E) Event planning is not a stable career choice.

Question 19

When planning, it is a good idea for managers to define the responsibilities of various departments because

A) it sets up an expectation for checking on the progress of the entire organization's efforts.
B) when an unexpected problem occurs, more people in the company will know about it.
C) they need to establish their authority over the whole company, not just their own department.
D) each department can coordinate their activities based on what other departments are doing.
E) it allows employees who are part of teams to broaden their skill sets.

Question 20

Rebecca Espinoza, a young entrepreneur, wants to market a new app, What Say You, designed for people who want to learn a new language. She's interested in attracting investors, and she needs a formal way to let them know her company's basic purposes are to help users learn a new language and help them connect with others across the globe as they learn. Espinoza should write a(n)

A) email to potential investors.
B) mission statement.
C) contingency plan.
D) list of organizational goals.
E) questionnaire for users.

Question 21

Jesus Reyes, a manager at Singular Financial, wants to inspire and motivate his employees by reminding them of Singular's ________, which expresses what the organization wants to become. To that end, Reyes passes out laminated cards printed with its words, so each employee can carry it and refer to it during the workday. He also considered including Singular's fundamental purposes, or ________ on the card, but he decided to make an inspirational poster out of it instead.

A) vision statement; mission statement
B) mission statement; vision statement
C) aspirational statement; inspirational statement
D) strategic plan; action plan
E) business plan; charitable plan

Question 22

Alicia Kama is a supervisory manager at a biochemical research company, Progenica. She realizes many of her employees show a lack of understanding of Progenica's long-term goals. She feels that even though her team of lab assistants is not involved in goal setting, they should still be aware of the company's goals and the steps it plans to take in order to achieve them. What is Alicia's best course of action?

A) Post Progenica's decision-making process in her office.
B) Share Progenica's vision statement with each team member.
C) Share Progenica's strategic plan with each team member.
D) Post Progenica's financial statement in her office.
E) Fire Progenica's least productive employees.

Question 23

On her website, Rula Tariq plans to promote and sell essential oils made from peppermint because peppermint oil is said to relieve headache symptoms. Just in case her supplier has a shortage of peppermint oil, Tariq makes a note to herself to be sure to order a large enough quantity of lavender and eucalyptus oils, also said to relieve headaches, to substitute for peppermint oil if it is unavailable. This is an example of

A) contingency planning.
B) brainstorming.
C) an external threat.
D) internal weakness.
E) false advertising.

Question 24

A sandwich shop plans to start an aggressive advertising campaign if a competing sandwich shop opens nearby. This is an example of a(n)

A) guerrilla marketing technique.
B) operational plan.
C) external threat.
D) SWOT analysis.
E) contingency plan.

Question 25

Whatever its type-strategic, tactical, or operational-the purpose of planning is to achieve a ________, which is a broad, long-range target an organization wishes to attain.

A) mission
B) decision
C) goal
D) contingency
E) deal

Question 26

As a recently promoted top manager of Buttons and Snaps, a clothing manufacturer, Andy Zhang is aware of plenty of long-range goals his company is eager to reach, including starting a new clothing line for working women. Zhang realizes all too quickly he isn't sure of the company's ________, or specific, short-term targets for achieving its goals.

A) opportunities
B) steps
C) mission
D) strategy
E) objectives

Question 27

Maryam Kumaran, a department manager, knows that one of the goals of Trident Advertising is to double its client base during the next five years. She meets with Kyle Slatinsky, a manager in another department, and asks him what his specific, short-term targets are to meet Trident's goal. "One target I want to hit is to increase our number of client-outreach emails by 5 percent over the next month," Slatinsky tells Kumaran. This short-term target is known as a(n)

A) increment.
B) subgoal.
C) deliverable.
D) objective.
E) ideal.

Question 28

Said Gupta is a top manager at Magic Garden, a manufacturer of gardening supplies and equipment. In a companywide meeting, Gupta clarifies the difference between two common business terms, saying "Think of ________ as a family road trip to Disneyworld, and think of ________ as a stop in a country village to get gasoline and water."

A) an objective; a target
B) a goal; a target
C) a goal; an objective
D) a mission; a strategy
E) a task; a project

Question 29

Brick Construction has just achieved its goal of winning the job of building an elementary school. Now it needs to achieve the ________ in support of that goal, including pouring the foundation, constructing the frame, doing the electrical wiring, and so on.

A) projects
B) steps
C) strategies
D) increments
E) objectives

Question 30

Greenback Bank gets poor reviews on social media for its outdated facilities, unskilled employees, and frequent errors on customer bank statements. These are examples of ________ in a SWOT analysis.

A) internal weaknesses
B) wise practices
C) external opportunities
D) external threats
E) human skills

Question 31

An example of a(n) ________ in a SWOT analysis is when buyers' preferences change.

A) external threat
B) internal weakness
C) external opportunity
D) integral strength
E) consumer threat

Question 32

Managers organize people, tasks, and resources. To do so successfully, managers need to develop their skills in three areas: technical, conceptual, and

A) human.
B) creative.
C) strategic.
D) organizational.
E) practical.

Question 33

Perhaps the hardest set of skills for a manager to master, ________ skills are the ability to work well in cooperation with other people to get things done.

A) overarching
B) conceptual
C) technical
D) human
E) analytical

Question 34

Andrea Goldberg, a top manager at Thermal Dynamics, is appreciated by her supervisor for her ability to see the big picture and visualize how all the parts of the organization work together as a whole. She demonstrates excellent ________ skills.

A) human
B) soft
C) conceptual
D) technical
E) humanitarian

Question 35

Which example depicts the use of technical skills?

A) a web designer's ability to use HTML code, Illustrator design software, and search-engine optimization
B) a restaurant server's ability to help customers make choices, laugh, and feel at ease
C) a research scientist's ability to create a hypothesis, articulate it clearly, and test it thoroughly
D) a top manager's ability to understand the big picture and how parts relate to the whole
E) a high school teacher's ability to be approachable, to entertain as well as inform, and to inspire respect in his students

Question 36

Haylee Larson, a project manager for Western Media, frequently gets up from her desk and walks through the office, stopping to check in with team members, giving them a nod and a smile as she asks how things are going and whether they need anything from her. She always has time to share a joke or offer a compliment, and her team always seems cheerful and on task. If problems arise, they know they can count on Larson to listen and pitch in, and they don't hesitate to approach her with their concerns. Larson demonstrates excellent ________ skills.

A) social
B) human
C) conceptual
D) emotional
E) analytical

Question 37

Robert Ochoifeoma is a new supervisory manager at Hearthside Restaurant Supply Company. He wants to know the name and title of his supervisor's supervisor as well as the names and titles of the people whom that person oversees. He needs to look at

A) the company's telephone directory.
B) his supervisor's resume.
C) the company's email contacts list.
D) the company's organization chart.
E) the company's emergency contacts list.

Question 38

Matt Snow runs a small office-cleaning business, SnowFlake Services. The company has only two employees, Snow himself and his assistant Jess Thicke. Thicke reports directly to Snow. On an organization chart, Snow's name and position title would appear in what position in relation to Thicke's name and position title?

A) Snow would appear directly below Thicke.
B) Thicke would appear directly below Snow.
C) Snow and Thicke would appear side by side.
D) Thicke would not appear on the chart because he plays a support role.
E) Thicke would be next to Snow and connected with a dotted line.

Question 39

A large firm employs vice presidents to oversee the various specializations within the organization-a vice president of marketing, a vice president of finance, and so on. To understand his firm's areas of specialization and who heads them, new employee Heath Fleetwood should examine the organization chart

A) for their subordinates.
B) from bottom to top.
C) vertically.
D) from top to bottom.
E) from side to side.

Question 40

A company's organization chart displays, among other relationships, the company's vertical hierarchy of authority. This hierarchy demonstrates

A) whose jobs are similar.
B) who reports to whom.
C) who is equal to whom.
D) who the "inside" people are.
E) who the stakeholders are.

Question 41

Monica and Chris Murphy own and manage Perky's Place, a small coffee-house chain in Rush County. After inspecting their five coffee houses in various parts of the county, the Murphys sit down and discuss their focus for the coming months. "Our baristas need better product knowledge and more opportunities to practice building different types of coffee drinks," Monica says. Chris agrees that Perky's Place baristas need to improve their

A) culinary skills.
B) attitudes toward their work.
C) communication skills.
D) conceptual skills.
E) technical skills.

Question 42

Leadership ________ people to work to achieve important goals.

A) trains
B) orders
C) coerces
D) motivates
E) challenges

Question 43

Employees should be allowed to share management responsibilities, including decision making. This statement is an argument in favor of ________ employees.

A) empowering
B) training
C) leading
D) conceptualizing
E) managing

Question 44

Leaders deal with ________, while managers deal with ________.

A) ideas; people
B) change; complexity
C) giving orders; empowering people
D) conceptual skills; human skills

Question 45

Enrique Linares recognizes that his department needs to go in a different direction. He plans and budgets for this new direction, communicates it to his subordinates, and inspires people to commit to his course of action by appealing to human needs and emotions to keep them motivated despite obstacles. Linares is demonstrating

A) how managers handle complexity.
B) how to behave ethically on the job.
C) how leaders deal with change.
D) how to use whistleblowing to achieve results.
E) how to assert authority in a vertical hierarchy.

Question 46

Tessa Ruffin is a customer-service representative at Pelican Airlines. When problems come up on the job, as they often do, she prides herself on keeping a cheerful attitude. She is a problem solver and likes to set a good example and to motivate others to do their best. Which statement best applies to Ruffin's situation?

A) You can be a leader without being a manager.
B) When the cat's away, the mice will play.
C) Managers cope with complexity.
D) Leaders cope with change.
E) One bad apple can spoil the whole barrel.

Question 47

Employees who work primarily with information or who develop and use knowledge in the workplace are known as ________ workers.

A) knowledge
B) efficient
C) transactional
D) free-rein
E) empowerment

Question 48

A manager should choose the ________ leadership style in a workplace where employee expertise from multiple areas is needed.

A) autocratic
B) relational
C) free-rein
D) participatory
E) group

Question 49

Green Solutions' middle manager Will Robinson just hired a consultant to coach his sales force on newer, better sales techniques. The consultant, Flo Cash, is aggressive and opinionated, but Robinson likes her energy and can-do attitude. "Just give me the basics and the resources I need, and I'll make it work," Cash says. What is Robinson's best leadership-style choice when managing the work of his new consultant?

A) autocratic
B) easygoing
C) free-rein
D) participatory
E) technical

Question 50

Min-Ji Park is a top manager at a Taskmasters Online, a marketplace that matches freelancers with busy consumers who need jobs and errands done for them. Park sets general objectives for her employees, such as responding to a task request within a certain time period. Because she uses highly skilled professionals who know what they're doing, Park feels comfortable giving her employees freedom to decide on their own how to achieve Taskmasters Online's goals. "I just want to get out of the way and give folks the resources to get the job done," she explains. Park's approach is an example of the ________ leadership style.

A) easygoing
B) participatory
C) free-rein
D) human
E) autocratic

Question 51

Autocratic leadership can be described as ________ leadership.

A) results-oriented
B) process-oriented
C) employee-centered
D) boss-centered
E) rules-based

Question 52

Arturo Perez is vice president of marketing at Bridgeport Systems. He has just concluded a meeting to which all employees in his department were invited. His final words before dismissing them: "I want to involve each of you in this decision, so please give me your feedback in the online questionnaire I've set up, in an individual email, or in person. I want to hear everyone's thoughts." As the last person leaves the conference room, a middle manager stays behind and tells Perez, "I applaud your efforts to include the entire group, but most of those people don't have the knowledge or experience to weigh in with ideas on this important decision. Asking for their input will slow things down, right?" Perez nods. "Probably," he says. "But I need buy-in. This decision won't be popular with the finance department, so the more voices in favor of it, the better. Plus, did you see the smiles on their faces? I just increased their job satisfaction by letting them know their opinions are valued here at Bridgeport." Which leadership style is Perez using?

A) cultural
B) autocratic
C) participatory
D) inclusive
E) laissez-faire

Question 53

Of the two leadership behaviors, ________ leadership involves getting people to do ordinary things, while ________ leadership involves getting people to do exceptional things.

A) transactional; transformational
B) human; conceptual
C) free-rein; autocratic
D) autocratic; participatory

Question 54

Josh Hemsworth does a great job making sure all his team members understand their roles and what they need to do to reach or exceed company goals. He also holds them accountable for their progress. Hemsworth is a ________ leader.

A) transformational
B) conceptual
C) autocratic
D) responsible
E) transactional

Question 55

When Zoe Marchand inherited the family dry-cleaning business from her mother, it was disorganized and chaotic. Customers complained about having to wait in long lines and about garment stains being overlooked. The record-keeping was messy, and key employees sometimes failed to open the doors on time in the morning or ended up closing early to the frustration of customers. To turn around her business, Marchand should adopt a(n) ________ leadership style.

A) free-rein
B) transactional
C) translational
D) autocratic
E) technical

Question 56

Jennifer Nez has a humble, quiet manner, and she is hardworking, responsible, and dependable. Given these personality traits, Nez would make a good ________ manager.

A) transformational
B) middle
C) transactional
D) top
E) department

Question 57

Chloe Severin, a supervisory manager at Ellen Email Marketing Solutions, sees great potential in one of her employees, Suresh Chaudhary. She has noticed; however, he never comes in early or stays late. Moreover, he rarely volunteers an opinion, but when he does, it is insightful and creative. She decides to talk to Chaudhary with the aim of inspiring him to a higher level of commitment. "Don't forget," Severin concludes as Chaudhary gets up to return to his desk. "Here at Ellen, we appreciate long-term vision in our employees. You are an exceptionally talented employee, and I want to encourage you to put Ellen first. You won't regret it." Severin is demonstrating ________ leadership behavior.

A) top-down
B) autocratic
C) technical
D) transactional
E) transformational

Question 58

One of the purposes control serves for a manager is

A) helping him or her brainstorm.
B) empowering middle management.
C) motivating employees.
D) helping detect errors.
E) creating a company vision.

Question 59

Quiang Zheng was recently promoted to supervisory manager at Bunk Beds and More. He has read that controlling helps managers be effective. However, the term controlling sounds authoritarian to him. He wants to be a well-liked manager, not a control freak. So far, though, his efforts to be agreeable and easygoing have been met with mixed results. Which choice accurately expresses a way Zheng can use control to be more effective as a manager?

A) Control gives employees free rein.
B) Control involves employees in decision making.
C) Control can improve a manager's human skills.
D) Control can help increase productivity.
E) Control can inspire creative employees.

Question 60

The four steps in the control process are establishing standards, monitoring performance, comparing performance against standards, and

A) brainstorming solutions.
B) including employee input.
C) reaching out to customers.
D) making autocratic decisions.
E) taking corrective action.

Question 61

The desired performance level for a given goal is known as a(n) ________ standard.

A) control
B) outcome
C) conceptual
D) target
E) objective

Question 62

Margarita Ramos, a Cantankerous Coffee House supervisory manager, tells her staff, "Our performance goal is to have every coffee drink made to specification with less than 1 percent waste." The step in the control process that applies to this statement is

A) monitor performance.
B) establish standards.
C) take correction action if necessary.
D) compare performance against standards.
E) poll customers for their opinions.

Question 63

Customer dissatisfaction, employee turnover, cost overruns, and manufacturing defects are some of the issues managers address through

A) conceptualizing.
B) a moral compass.
C) course correction.
D) complaints.
E) control.

Question 64

What is the difference between working for a manager whose strength is managing effectively and working for a manager whose strength is managing efficiently? Support your position with reasons and examples.

Question 65

Define the termmission statement. Be sure to include its intended function: What is a mission statement supposed to do? Give at least one actual or hypothetical example of a mission statement. Finally, do you think mission statements are useful? Why or why not?

Question 66

Describe the empowerment approach to management. Include a brief discussion of how this approach relates to the participative leadership style. Conclude with a statement of one of the advantages of the empowerment approach.

Question 67

Compare transactional leaders with transformational leaders, supporting your comparison with details, reasons, and facts.

Question 68

The controlling function of management involves monitoring performance, comparing it with goals, and taking corrective action as needed. Describe a time at work, school, or in your personal life when you have monitored your own performance or the performance of someone else, compared it with goals, and taken corrective action if necessary.

Question 69

Controlling is a term for a management style that is characterized by adopting a strict, no-nonsense attitude toward influencing employees' day-to-day behavior.

Question 70

Top managers make short-term decisions about the direction of their organization.

Question 71

When managers make plans, they are creating a roadmap for action that outlines what they need to do to achieve their goals.

Question 72

"BrewU is committed to creating a fun, safe, affordable space that provides innovative beverage and food options for college students to work, study, and play" is an example of a vision statement.

Question 73

An example of strategic planning is when a supervisory manager figures out how to get specific tasks done with the resources at hand within the upcoming week.

Question 74

As a manager rises through an organization, the required mix of skills becomes more conceptual.

Question 75

Managing by leading is still the preferred way to manage low-skill workers, such as fast-food restaurant employees.

Question 76

Transactional leadership focuses on creating a smooth-running organization, motivating employees to meet performance goals.

Question 77

Transformational leadership supports vision, creativity, and exceptional performance in employees.

Question 78

During the control process, if no corrective action is needed, managers should continue progressing forward and celebrate success.

Question 79

Brainstorming answers the question, "Are we on track?"