Deck 3: Lets Get Horizontal: Toward a Process View of Organization

Question 1

Designing organizational environments that enhance the processes for both employees and administration is an example of:

A) BPR
B) Gap analysis
C) Deming's quality approach
D) Business process needs assessment

Answer 1

Deming's quality approach

Question 2

Which of the following are considered the two most common ways of grouping organizational units

A) introduced-grouping by function
B) introverted-grouping by function
C) process-grouping
D) procedure-grouping

Answer 2

introduced-grouping by function
process-grouping

Question 3

The CEO of Cisco is:

A) Pete Solvik
B) Bill Gates
C) John Chambers
D) Larry Ellison

Answer 3

John Chambers

Question 4

Which of the following is not considered a common way to group organizational units

A) introduced-grouping by function
B) process-grouping
C) procedure-grouping
D) introverted-grouping by function

Question 5

The process-oriented basis of grouping individuals and activities is most appropriate when

A) There exists interdependencies across entire work flows
B) The organizational structure is primarily hierarchical
C) The organizational structure is horizontal
D) There exists a need to add massive amounts of new employees.

Question 6

According to Davenport

A) a process is "a structure for action"
B) a process is " a standardization for action"
C) a process is "functionally representative of action"
D) a process is "functionally derived"

Question 7

Which of the following are specific characteristics in regard to the business process definition

A) processes are a sequence of activities
B) processes have an end or purpose
C) involve interaction
D) evolve over scalable architectures

Question 8

Which of the following are listed in the book as typical business processes

A) product development
B) human resource management
C) planning and resource allocation
D) shipping management

Question 9

Which of the following is not listed in the book as a typical business process

A) human resource management
B) operations/logistics management
C) customer relationship management
D) product development

Question 10

A focus on process encourages greater focus on customers.

Question 11

Processes are highly measurable in that they indirectly relate to organizational goals.

Question 12

A focus on process usually doesn't encourages greater focus on customers

Question 13

Processes are highly measurable in that they directly related to organizational goals

Question 14

Most major organizational processes are cross functional and span functional areas

Question 15

Most major organizational processes are cross-integrated and span few process functions

Question 16

Which of the following is an example of a cross-functional process

A) New product development
B) order processing
C) sales
D) logistics

Question 17

Which of the following best describes the business architecture of Cisco

A) horizontal
B) hierarchical
C) flexible
D) environmental

Question 18

Cisco used a phased or gradual approach to ERP implementation.

Question 19

For ERP software vendor, Cisco chose:

A) SAP
B) PeopleSoft
C) Oracle
D) Baan

Question 20

Immediately after the cutover to its new ERP, Cisco noticed that on-time shipments to customers

A) improved from 75 to 95 percent
B) declined from 95 to 25 percent
C) improved from 75 to 100 percent
D) declined from 95 to 75 percent