Deck 5: Systemwide Reservations

Question 1

A house count is used by which of the following manager(s)?

A) food and beverage manager
B) housekeeper
C) marketing and sales director
D) all of the above
E) front office manager only

Answer 1

all of the above

Question 2

Sources of reservations include(s) which of the following groups?

A) corporate clients
B) group travelers
C) leisure travelers
D) current guests
E) all of the above

Answer 2

all of the above

Question 3

A guaranteed reservation is held until?

A) the guest arrives
B) 6:00 p.m.
C) 4:00 p.m.
D) midnight
E) according to the policy of the hotel

Answer 3

according to the policy of the hotel

Question 4

A confirmed reservation is held until the guest arrives. The hotel has a firm contract with the guest to hold that room for the guest.

Question 5

A guaranteed reservation code will include which of the following?

A) color of hotel's exterior
B) direction to find the hotel
C) date of arrival
D) list of amenities
E) all of the above

Question 6

The PMS reservation option allows for the processing of guest reservations.

Question 7

The PMS reservation module includes a projected occupancy screen.

Question 8

True integration includes the PMS and central reservation system data.

Question 9

Components of an aggressive Occupancy Management program include(s) which of the following?

A) historical data on no-show factors of confirmed and guaranteed
B) reservations
C) historical data on predicted stayovers and walkins, and understays
D) both A and B.
E) recapture of guest data.
F) a lawyer on retainer

Question 10

A rooms forecast includes which of the following?

A) uses current data only
B) is used only by the front office manager
C) is not used when you have a PMS
D) allows management to preview room sales and its effect upon the profit and loss statement
E) makes good use of current data

Question 11

Which strategy is not suggested in developing adoption of social media?

A) Define long-term objectives and goals.
B) Go to seminars on the topic to gain an understanding of the topic.
C) Social media should be the anchor to a marketing plan.
D) Work with a team.

Question 12

How many additional room reservations are needed to achieve 100 percent occupancy for February 18?
Times Hotel 925 rooms available
100 Confirmed reservations (5% no-show rate)
350 Guaranteed reservation (2% no-show rate)
4 predicted stayovers
8 predicted understays
25 predicted walk-ins

A) 488
B) 463
C) 456
D) 393