Deck 11: Information Systems Management

Question 1

Which of the following is true for information systems and IT infrastructure?

A) The IS department is responsible for systems development while the IT department is responsible for creating and adapting IT infrastructure.
B) The IT department is responsible for specifying standard computer systems and configurations that the IS department will support.
C) Email systems, VPNs, company blogs, and SharePoint sites are IS-based infrastructure.
D) An organization's IS and IT systems are support systems and do not have any impact on the company's bottom line.

Answer 1

C

Question 2

An organization that wishes to leverage the power of social networking to help accomplish its goals and objectives should ideally turn to the ________ group within its IT department for information.

A) operations
B) development
C) technology
D) data administration

Answer 2

C

Question 3

Other titles for the ________ include director of information services and director of computer services.

A) CTO
B) CFO
C) CEO
D) CIO

Answer 3

D

Question 4

The IT department's principal manager is the ________.

A) CIO
B) CEO
C) CTO
D) COO

Question 5

The term "agile enterprise" was coined by ________.

A) Oracle
B) IBM
C) Microsoft
D) Google

Question 6

________ is another,more common title given to the vice president of information systems.

A) CEO
B) CTO
C) CIO
D) COO

Question 7

Which of the following is true about protecting infrastructure and data?

A) The IT department is responsible for protecting infrastructure and data from threats.
B) One of the sources of threats to IT infrastructure is malicious human activity.
C) The responsibility of identifying threats is left to the IS department while managing these threats is the IT department's job.
D) The IS department works with the CTO and others in the organization to determine what safeguards to implement, or stated differently, what level of risk to assume.

Question 8

Which of the following statements is true regarding the IT department's responsibility of planning for information systems (IS)and IT infrastructure?

A) While they assist the organization to achieve its goals, they do not have any particular impact on its competitive advantage.
B) IT infrastructure and systems are independent of the functioning of the other departments.
C) All projects involving IS are a part of a business system or facilitate some business goal.
D) IT infrastructure and systems are known to be particularly adaptive to changing conditions.

Question 9

The ________ group within the IT department manages the process of creating new information systems as well as maintaining existing information systems.

A) technology
B) operations
C) development
D) data administration

Question 10

In organizations that operate significant nonaccounting information systems,such as manufacturers,a reporting arrangement wherein the CIO reports to the ________ is more common and effective.

A) CTO
B) CFO
C) CSO
D) CEO

Question 11

Of the following sentences,which one best describes the operations group in an IS department?

A) The operations group will be staffed primarily by systems analysts who work with users, operations, and vendors to acquire and install licensed software and to set up the system components around that software.
B) The purpose of the operations group is to protect data and information assets by establishing data standards and data management practices and policies.
C) The operations group manages the process of creating new information systems as well as maintaining existing information systems.
D) An important function for the operations group is to monitor user experience and respond to user problems.

Question 12

After planning for information systems and IT infrastructure,the next step is ________.

A) creating, developing, and adapting both information systems and IT infrastructure
B) operating and managing the information systems and IT infrastructure
C) maintaining information systems and managing IT infrastructure
D) protecting infrastructure and data from threats

Question 13

In organizations where primary information systems support accounting and finance activities,a reporting arrangement wherein the CIO reports to the ________ is practical.

A) CEO
B) COO
C) CFO
D) CTO

Question 14

Which of the following is NOT one of the three principal reasons why employees need to know about the IS department?

A) to be a better informed and effective manager or executive
B) to be an effective consumer of the IT department's resources
C) to ensure that the functions of the IT department are performed
D) to have access to information beyond the immediate requirement of one's job description

Question 15

An organization that can quickly adapt to changes in the market,industry,product,law,or other significant external factors is referred to as a(n)________.

A) functional enterprise
B) bureaucratic organization
C) network organization
D) agile enterprise

Question 16

Which of the following is true for the various groups in an IS department?

A) The technology group manages individual computers, computer centers, networks, and communications media.
B) The development group monitors the user experience and responds to user problems.
C) The development group manages the process of creating new information systems.
D) The operations group investigates new information systems technologies and determines how the organization can benefit from them.

Question 17

When there are significant changes in an organization's workload,networks and servers should be ________ these changes.

A) resistant to
B) tuned to
C) immune to
D) unaffected by

Question 18

Which of the following sentences is true for the development group of an IS department?

A) The development group manages the process of creating new information systems as well as maintaining existing information systems.
B) An important function for the development group is to monitor user experience and respond to user problems.
C) This group exists in organizations that have negotiated outsourcing agreements with other companies to provide equipment, applications, or other services.
D) The purpose of the development group is to protect data and information assets by establishing data standards and data management practices and policies.

Question 19

The CTO heads the ________ group in the IS department.

A) operations
B) technology
C) trading and sales
D) outsourcing relations

Question 20

Which of the following is true for the technology group in most IS departments?

A) The size and structure of the technology group depends on whether programs are developed in-house.
B) The technology group exists in organizations that have negotiated outsourcing agreements with other companies to provide equipment, applications, or other services.
C) A technology office investigates new information systems technologies and determines how the organization can benefit from them.
D) The technology department manages the computing infrastructure, including individual computers, computer centers, networks, and communications media.

Question 21

Knowledge of the responsibilities and duties of the IS department helps one become an effective consumer of the IS department's resources.

Question 22

In the context of information systems,________ means either removing problems or adapting existing information systems to support new features and functions.

A) replacement
B) training
C) maintenance
D) programming

Question 23

Which of the following would be the responsibilities of a small-scale project manager?

A) initiate, plan, manage, monitor, and close down projects
B) develop test plans, design and write automated test scripts, perform testing
C) advise CIO, executive group, and project managers on emerging technologies
D) help users solve problems, provide training

Question 24

Which of the following is NOT a responsibility of a systems analyst?

A) developing procedures
B) writing programs
C) determining system requirements
D) designing job descriptions

Question 25

You need to know about the functions of the IS department to be a better informed and effective manager or executive.

Question 26

________ are those for which it is impossible to compute a dollar value.

A) Explicit benefits
B) Intangible benefits
C) Palpable benefits
D) Tangible benefits

Question 27

Benefits for which the dollar values can be computed are ________.

A) intangible benefits
B) implicit benefits
C) tangible benefits
D) inherent benefits

Question 28

Of the following,which is an IS user's responsibility?

A) reliable network and Internet connections
B) a secure computing environment
C) protection from viruses and other threats
D) installation of authorized programs

Question 29

A system analyst ________.

A) advises the CIO, executive groups, and project managers on emerging technologies
B) works with users to determine system requirements, designs and develops job descriptions and procedures, helps determine system test plans
C) works with business leaders and planners to develop processes and systems that implement business strategy and goals
D) helps users solve problems and provides training

Question 30

Which of the following is true about the functions of the data administration staff?

A) It is staffed primarily by systems analysts who work with users, operations, and vendors to acquire and install licensed software and to set up the system components around that software.
B) It sells software, network, communications, and consulting services.
C) An important function for this group is to monitor user experience and respond to user problems.
D) It establishes data standards and data management practices and policies.

Question 31

As a user of IS,you have a responsibility to ________.

A) avoid reporting trivial problems
B) properly prioritize system problems
C) make hardware modifications to your computer as you see fit
D) install computer patches and fixes that suit your needs

Question 32

The development group in a company's IT department is staffed primarily by programmers,test engineers,technical writers,and other development personnel.Based on this information,which of the following is likely to be true?

A) The company develops programs in-house.
B) The company uses licensed software.
C) The company has negotiated outsourcing agreements with other companies.
D) The company contracts work out to other companies.

Question 33

A ________ performs a wide range of activities such as programming,testing,database design,communications and networks,project management,and so on,and is required to have an entrepreneurial attitude.

A) system analyst
B) consultant
C) small-scale project manager
D) database administrator

Question 34

The ________ group protects data and information assets by establishing data standards and data management practices and policies.

A) data mining
B) information allocation
C) development
D) data administration

Question 35

If a company's IS-related programs are not developed in-house,then the development group within its IT department will be staffed primarily by ________.

A) test engineers
B) systems analysts
C) technical writers
D) programmers

Question 36

A ________ monitors,maintains,fixes,and tunes computer networks.

A) technical writer
B) network programmer
C) PQA test engineer
D) network administrator

Question 37

Which of the following is an IS user's right?

A) installing only authorized programs
B) effective training
C) reporting trivial problems
D) learning basic computer skills

Question 38

As a user of IS,an employee has a responsibility to avoid ________.

A) unauthorized hardware modifications
B) changing system password too frequently
C) backup procedures
D) applying software patches

Question 39

As a user of IS,you have a right to ________.

A) keep your password unchanged indefinitely to ensure maximum data security
B) make hardware modifications to your computer as you see fit
C) contribute to requirements for new system features and functions
D) install programs that you deem necessary to perform your work

Question 40

A ________ develops test plans,designs and writes automated test scripts,and performs testing.

A) technical writer
B) systems analyst
C) PQA test engineer
D) network administrator

Question 41

One of the responsibilities of the IT department is to maintain information systems and operate and manage infrastructure.

Question 42

As the IS department is responsible for maintaining the computers and related equipment and for connecting them to the organizational networks,the department will specify standard computer systems and configurations that it will support.

Question 43

The IT department is responsible for adapting infrastructure and systems to the new business goals.

Question 44

An important function of the development group within the IS department is to monitor user experience and respond to user problems.

Question 45

The operations group within the IT department may include programmers,test engineers,and technical writers.

Question 46

Intangible benefits are those for which it is impossible to compute a dollar value.

Question 47

A user support representative installs software and repairs computer equipment.

Question 48

The data,procedure,and people components of an information system require professionals with highly developed interpersonal communications skills.

Question 49

IT infrastructure and systems are known to be particularly adaptable to change.

Question 50

As a user,you have a right to have the computing resources you need to perform your work as proficiently as you want.

Question 51

Networks and servers need to be powered on and monitored.

Question 52

In some organizations,the CIO reports to the COO,though most often report directly to the CEO.

Question 53

A common title for the principal manager of the IT department is Chief Development Officer.

Question 54

The purpose of the data administration staff is to protect data and information assets by establishing data standards and data management practices and policies.

Question 55

Benefits are those for which a dollar value can be computed are called verified benefits.

Question 56

It is the company management's responsibility to align all of the IT department's activities with the organization's primary goals and objectives.

Question 57

The size and structure of the development group depends on whether programs are developed in-house.

Question 58

Small-scale project managers and large-scale project managers do the same jobs,just on more or less complex projects.

Question 59

A technical writer writes program documentation,help-text,procedures,job descriptions,and training materials.

Question 60

The responsibilities of the CIO are the same as those of the CTO.

Question 61

How does the IS department protect infrastructure and data?

Question 62

What is the typical structure of an organization's IT department?

Question 63

Why does one need to know about the IT department?

Question 64

It is the user's responsibility to install patches and fixes when asked to do so.

Question 65

What are tangible and intangible benefits?

Question 66

Describe the IS department's responsibility to plan for information systems and IT infrastructure.

Question 67

What are a user's responsibilities in relation to the IT department?

Question 68

What is the responsibility of the technology office of a firm's IS department?

Question 69

Reliability in an information system,by definition,means that work can be processed without problems all of the time.

Question 70

Explain the IS department's responsibility to develop and adapt information systems and IT infrastructure.

Question 71

Compare the role of the chief information officer (CIO)and the role of the chief technology officer (CTO).

Question 72

Describe the responsibilities of a system analyst,a computer technician,and a network administrator.

Question 73

How can one justify IS and IT projects?

Question 74

Describe the development group of a firm's IS department.

Question 75

What are a user's rights in relation to the IT department?

Question 76

Why is the responsibility to install patches important?

Question 77

As a user,you should not have to endure schedule slippages of a months or two.Such slippages are evidence of incompetent systems development.

Question 78

Who coined the term 'agile enterprise' and what did they mean by it?