Deck 18: Teamwork

Question 1

A tremendous impact on team processes and effectiveness can come from the diversity of the team.

Answer 1

True

Question 2

In a self-directed team, team members take the responsibilities of scheduling work and vacations and ordering materials.

Answer 2

True

Question 3

Productive output pertains to the team's ability to meet the personal needs of its members.

Answer 3

False

Question 4

A group of two or more people who interact and coordinate their work to accomplish a specific objective is called a team.

Question 5

Global teams can pose a problem for team leaders with regards to language, technology, and belief differences.

Question 6

A vertical team typically includes only one department in an organization.

Question 7

The ideal size of work teams often is thought to be eight

Question 8

Self-directed teams consist of 5 to 20 multi-skilled workers who rotate jobs and produce an entire product or service.

Question 9

A task force or a crossfunctional team is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.

Question 10

A group has a designated strong leader while a team shares or rotate leadership roles.

Question 11

The first step in a company's move toward greater employee participation is usually problem-solving teams.

Question 12

A formal team of employees from different departments in a mattress manufacturing plant who have the same assignment of testing the new mattresses for comfortability by laying down on the mattresses would be called a horizontal team.

Question 13

The virtual teams have resulted from globalization and advances in technology.

Question 14

A group and a team are interchangeable terms.

Question 15

Work team effectiveness is based on two outcomes--productive output and marketplace acceptance.

Question 16

A team's ability to meet personal needs of its members and hence maintain their membership and commitment is called satisficing.

Question 17

A special purpose team is basically the same as a problem solving team.

Question 18

According to Unlocking Innovative Solutions Through TECHNOLOGY in Chapter 18, MySQL held an online Christmas party with virtual drinks and gifts.

Question 19

Employee involvement represents a revolution in business prompted by the success of teamwork in German companies.

Question 20

A vertical team is a formal team composed of employees from different areas of expertise and from different levels in the organization's formal chain of command.

Question 21

As teams increase in size, the number of free riders tends to increase.

Question 22

Large teams, as a general rule, make need satisfaction for individuals more difficult.

Question 23

Forming, storming, reforming, performing, and adjourning are the five stages of team development.

Question 24

Team norms are standards of conduct that are shared by team members, guide their behavior and are written down.

Question 25

The storming stage of team development is marked by conflict and disagreement.

Question 26

A nonparticipator role is a role in which the individual contributes little to either the task or members' sociological needs.

Question 27

Individual personalities emerge causing conflict and disagreements during the norming stage of team development.

Question 28

Research studies have confirmed that both functional diversity and gender diversity can have a positive impact on work team performance.

Question 29

It is important for managers to remember that effective teams must have people in either task specialist and socioemotional roles.

Question 30

Energizing and encouraging are two common behaviors of the socioemotional role.

Question 31

Diet Soda Company has teams with high cohesiveness. Additionally, the teams are normally focused on their commitment to quality performance. This combination can be expected to result in high productivity.

Question 32

The lowest level of team productivity can be expected when the team combines weak cohesiveness and low performance norms.

Question 33

The four common ways in which norms develop for controlling and directing behavior are critical events, primacy, carryover behaviors, and implicit statements.

Question 34

Team cohesiveness does not necessarily lead to higher team productivity.

Question 35

The leader should concentrate on managing high task performance during the performing stage of team development.

Question 36

Task performance is not a priority in the adjourning stage of team development.

Question 37

When a team is in moderate competition with other teams, its cohesiveness decreases as it strives to win.

Question 38

The stage of team development in which conflicts are resolved and members focus on problem solving is called reforming.

Question 39

As teams increase in size, the number of free riders decreases.

Question 40

People who play the task specialist role often display the compromising behavior.

Question 41

Mediation is the process of using a third party to settle a dispute.

Question 42

An accommodating style to handle conflict involves a low degree of assertiveness and a high degree of cooperation.

Question 43

The Abilene paradox describes the tendency to go along with others for the sake of avoiding conflict.

Question 44

Scarce resources are a common cause of conflict.

Question 45

As a common way group norms develop, critical events are norms the team brings from the outside.

Question 46

Distributive negotiation is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Question 47

An avoiding style to handle conflict involves a low degree of assertiveness and a low degree of cooperation.

Question 48

An accommodating style to handle conflict involves a high degree of assertiveness and a low degree of cooperation.

Question 49

A goal that cannot be reached by a single party is called a dual role goal.

Question 50

With primacy, leaders or team members can initiate norms by articulating them to the team.

Question 51

A competing style to handle conflict involves a high degree of assertiveness and a low degree of cooperation.

Question 52

Negotiation is the process of using a third party to settle a dispute.

Question 53

Groupthink describes the tendency to go along with others for the sake of avoiding conflict.

Question 54

Distributive negotiation is a competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party.

Question 55

An avoiding style to handle conflict involves a high degree of assertiveness and a low degree of cooperation.

Question 56

Groupthink occurs when people are so committed to a cohesive team that they are reluctant to express contrary opinions.

Question 57

As a common way group norms develop, primacy means that the first behaviors that occur in a team often set a precedent for later team expectations.

Question 58

A superordinate goal setting is using a third party to settle a dispute.

Question 59

Integrative negotiation is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Question 60

A competing style to handle conflict involves a high degree of assertiveness and a high degree of cooperation.

Question 61

All of these teams are created by the organization as part of the formal organization structure except

A) formal.
B) vertical.
C) horizontal.
D) social.
E) formal and vertical.

Question 62

Common types of formal teams are

A) vertical and diagonal.
B) horizontal and diagonal.
C) vertical and horizontal.
D) horizontal and lateral.
E) lateral and diagonal.

Question 63

Marissa is a member of a team at Magic Tricks, Inc. She meets with co-workers from her department to discuss ways to improve quality and the general work environment. This is an example of a

A) special-purpose team.
B) committee.
C) problem-solving team.
D) task force.
E) diagonal team.

Question 64

Shannon belongs to a horizontal team in her organization. She was selected on the basis of her title, not her expertise. The type of horizontal team she belongs to is likely a(n)

A) self-managed work team.
B) task force.
C) cross-functional team.
D) committee.
E) ad-hoc committee.

Question 65

Keeping the teams focused on issues and not personalities helps facilitate communication.

Question 66

A group of employees from different departments formed to deal with a specific activity and existing only until the task is completed is known as

A) a vertical team.
B) a command team.
C) special purpose team.
D) a task force.
E) a functional group.

Question 67

Makai is a manager at Blue's Baby Clothes. Recently, he was assigned a work team. He is in charge of the team and it consists of the subordinates under his authority. This is an example of

A) a horizontal team.
B) a vertical team.
C) a self-managed team.
D) a special-purpose team.
E) a social team.

Question 68

Task force is sometimes called a(n)

A) vertical team.
B) cross-functional team.
C) command team.
D) special-purpose team.
E) executive team.

Question 69

__________ refers to a unit of two or more people who interact and coordinate their work to accomplish a specific objective.

A) An organization
B) A team
C) A committee
D) A council
E) Leadership

Question 70

__________ teams are created outside the formal organization structure to undertake a project of special importance or creativity.

A) Vertical
B) Command
C) Special-purpose
D) Cross-functional
E) Functional

Question 71

The bargaining zone is the range between one party's minimum reservation point (the point beyond which the party is willing to accept a deal) and the other party's maximum reservation point.

Question 72

Social facilitation is the tendency for the presence of others to influence an individual's motivation and performance.

Question 73

Which of the following does NOT pertain to teams?

A) Teams have a designated strong leader
B) Teams have individual and mutual accountability
C) Specific team vision or purpose
D) Collective work products
E) All of these pertain to teams

Question 74

__________ refers to a formal team composed of employees from about the same hierarchical level but from different areas of expertise.

A) A special-purpose team
B) A horizontal team
C) A self-managed team
D) A vertical team
E) A diagonal team

Question 75

The "best alternative to a negotiated agreement" or BATNA is a previously determined choice of what a party will do if an acceptable agreement cannot be reached through negotiation.

Question 76

__________ is a formal team composed of a manager and his or her subordinates.

A) Vertical team
B) Horizontal team
C) Self-managed team
D) Special-purpose team
E) Social team

Question 77

Functional team is also referred to as a

A) command team.
B) task force.
C) special purpose team.
D) horizontal team.
E) interorganizational team.

Question 78

Which of these pertains to the team's ability to meet the personal needs of its members?

A) Cohesiveness
B) Satisfaction
C) Commitment
D) Leadership
E) Norms

Question 79

Work team effectiveness is based on two outcomes: productive output and

A) cohesiveness.
B) satisfaction.
C) commitment.
D) leadership.
E) norms.

Question 80

Which of the following is a component of a team?

A) People in a team do not have to have regular interaction
B) Four or more people are required to form a team
C) A performance goal is shared between team members
D) Teams tend to be small groups, usually with less than 10 people
E) Each member tends to set his/her own goals for the team