Deck 20: Information Technology and E-Business

Question 1

Process control systems is a type of management information systems.

Answer 1

False

Question 2

Although information technology enhances collaborations within the organization, it has yet to be successful in enhancing collaborations between the organizations and external constituencies such as customers and suppliers.

Answer 2

False

Question 3

Operations information systems typically support the strategic decision-making needs of higher-level managers.

Answer 3

False

Question 4

A Blog is a Web log that allows individuals to post opinions and ideas.

Question 5

Transaction-processing systems, process control systems, and information-reporting systems are types of operations information systems.

Question 6

Social networking is a Web log that allows individuals to post opinions and ideas.

Question 7

Social networking is online interaction in a community format where people share personal information and photos, produce and share all sorts of information and opinions, or unify activists and raise funds.

Question 8

One disadvantage of IT is that it beats down the team spirit that is essential for learning, change, and growth.

Question 9

Data that are converted into meaningful and useful context for the receiver are called information.

Question 10

Data are facts that are raw, unsummarized, and unanalyzed.

Question 11

A blog is online interaction in a community format where people share personal information and photos, produce and share all sorts of information and opinions, or unify activists and raise funds.

Question 12

By providing managers with more information more quickly than ever before, modern information technology has deteriorated efficiency and effectiveness of the strategic decision-making process.

Question 13

Organizations change the locus of knowledge by providing information to people who would not otherwise receive it through implementing IT.

Question 14

A key aspect in the success of Wal-Mart is updating the information technology infrastructure.

Question 15

Peer to peer software allows individual computers to talk directly with other PC's without an intermediary.

Question 16

Information overload is one of the problems associated with advances in technology.

Question 17

Software developed for banking organizations to enable them to process the great volume of checks and debit transactions in today's business world is the transaction processing system (TPS).

Question 18

Office automation systems are used to transform manual accounting procedures to electronic media.

Question 19

Social networking is a Web site that allows anyone with access, inside or outside the organization, to create, share, and edit content through a simple, browser-based user interface.

Question 20

Wiki is a Web site that allows anyone with access, inside or outside the organization, to create, share, and edit content through a simple, browser-based user interface.

Question 21

The WWW is a global collection of computer networks linked together for the exchange of data and information.

Question 22

The greatest value of intranets for knowledge management is increasing the transfer of tacit knowledge.

Question 23

An executive information system is a management information system to support the information needs of senior managers dealing with the highest level of strategic decisions.

Question 24

Bricks and clicks refers to blending traditional operations with an Internet initiative.

Question 25

A management information system is a computer-based system that provides information and support for effective managerial decision making.

Question 26

A collaborative work system is a computer-based information system that enables a novice computer user to more easily access complex and powerful computer software.

Question 27

BI is the high-tech analysis of data from multiple sources to identify patterns and relationships that might be significant.

Question 28

Systems such as word processors, desktop publishing, and E-mail, which transform manual procedures to electronic media, are known as information reporting systems.

Question 29

A business performance dashboard is a system that pulls data from a variety of organizational systems and databases; gauges the data against key performance metrics; pulls out the right nuggets of information; and delivers information to managers in a graphical, easy-to-interpret format.

Question 30

CRM systems help companies track customers' interactions with the firm and allow employees to call up information on past transactions.

Question 31

Most commonly today, e-business refers to electronic linkages over the Internet with customers, partners, suppliers, employees or other key constituents.

Question 32

Customer relationship management systems are the use of a huge database that combines all of a company's data and allows users to access the data directly, create reports and obtain answers to what-if questions.

Question 33

The biggest boom in e-commerce is in C2C transactions.

Question 34

An ERP system blurs the line dividing operations information systems from management information systems.

Question 35

When carefully implemented, ERP can cut costs, increase cycle time, and reduce productivity.

Question 36

According to Unlocking Innovative Solutions Through PEOPLE in Chapter 20, B2B did not fit well with the produce industry.

Question 37

It is expected that, in a few years, knowledge resources will be the primary way in which businesses will compete.

Question 38

An extranet is an internal communications system that uses the technology and standards of the Internet but is accessible only to people within the company.

Question 39

A software that displays documents on more than one users screen and allows all users to see changes or comments as they are made by one person is called groupware.

Question 40

Knowledge management is the process of systematically gathering knowledge, making it widely available throughout the organization, and fostering a culture of learning.

Question 41

__________ is/are one problem associated with advances in technology.

A) Organizational efficiency
B) Information overload
C) High level of coordination
D) Flexibility
E) All of these

Question 42

Wal-Mart managers use information systems, for example __________, to keep close tabs on inventory.

A) IT Tables
B) calculators
C) technology planning
D) hand held scanners
E) strategic IT

Question 43

Tom wants to design an information system for the operations of Brothers, Inc. What type of system should Tom look into?

A) A decision support system
B) An executive information system
C) A transaction processing system
D) A GDSS
E) A GIS

Question 44

A type of information system that supervisors routinely use to help with their record keeping is called a(n)

A) management information system.
B) transaction processing system.
C) executive information system.
D) record keeping system.
E) GDSS.

Question 45

__________ is a Web site that allows anyone with access, inside or outside the organization, to create, share, and edit content through a simple, browser-based user interface.

A) Blog
B) P2P
C) Social network
D) Wiki
E) OIS

Question 46

__________ file sharing allows PCs to communicate directly with one another over the Internet, bypassing central databases, servers, and Web pages.

A) B2B
B) C2C
C) P2P
D) C2B
E) B2C

Question 47

A __________ is a Web log that allows individuals to post opinions and ideas.

A) blog
B) P2P
C) social network
D) wiki
E) OIS

Question 48

__________ is online interaction in a community format where people share personal information and photos, produce and share all sorts of information and opinions, or unify activists and raise funds.

A) blog
B) P2P
C) social networking
D) wiki
E) OIS

Question 49

A computer system that monitors and controls ongoing physical processes, such as temperature or pressure changes, is called a(n)

A) transaction processing system.
B) executive information system.
C) process control system.
D) process change system.
E) management information system.

Question 50

Susan was just asked to install a process control system at 123 Manufacturing, Inc. Susan should be looking to install which of these?

A) A system that records and processes data resulting from routine business transactions.
B) A computer system that monitors and controls ongoing physical processes such as temperature.
C) A system that combines modern hardware and software to handle the tasks of publishing and distributing information.
D) A system that organizes information in the form of prespecified reports.
E) An interactive computer-based system that uses decision models and specialized databases to support organization decision makers.

Question 51

Which of these is NOT an operations information system?

A) Transaction-processing system
B) Process control system
C) Office automation system
D) Information-reporting system
E) All of these are operations information systems

Question 52

Which of these is NOT an implication of information technology, according to your text?

A) Empowered employees
B) Increased employee turnover
C) Information overload
D) Enhanced collaborations
E) Improved employee effectiveness

Question 53

A(n) __________ system is classified as an operations information system.

A) information reporting
B) transaction processing
C) executive information
D) decision support
E) geographic information

Question 54

__________ systems typically support the strategic decision-making needs of higher-level managers.

A) Management information
B) Geographic information
C) Expert
D) Operations information
E) Process control

Question 55

Which of these refers to raw facts and figures that in and of themselves may not be useful?

A) Information
B) Technology
C) Data
D) E-commerce
E) EDI

Question 56

A(n) _________ information system is a computer-based information system that supports a company's day-to-day operations.

A) operations
B) management
C) peer
D) social
E) uniform

Question 57

One of your supervisors gives you a report that analyzes the latest production counts. This supervisor is giving you

A) data.
B) timely updates.
C) information.
D) work that the supervisor should be doing.
E) none of these.

Question 58

Jeffrey is a new recruit at We-Compute, Inc. He is totally confused about what transaction-processing system (TPS) does. Which of these definitions should you give him about TPS?

A) A system that records and processes data resulting from routine business transactions.
B) A computer system that monitors and controls ongoing physical processes such as temperature.
C) A system that combines modern hardware and software to handle the tasks of publishing and distributing information.
D) A system that organizes information in the form of pre-specified reports.
E) An interactive computer-based system that uses decision models and specialized databases to support organization decision makers.

Question 59

__________ consists of hardware, software, telecommunications, database management, and other technologies.

A) Microsoft Office Suit
B) Information technology
C) Executive Information management
D) Process controls
E) Data

Question 60

Which of these is a problem associated with advances in technology?

A) Information overload
B) Decreased collaborations
C) Poor employee effectiveness
D) Authoritarian employees
E) Reduced efficiency

Question 61

A(n) __________ is the most common form of MIS.

A) office automation system
B) executive information system
C) group decision support system
D) information reporting system
E) transaction processing system

Question 62

An interactive computer-based system that uses decision models and specialized databases to support organization decision makers is known as a(n)

A) expert system.
B) office automation system.
C) decision support system.
D) transaction processing system.
E) GIS.

Question 63

A computer-based information technology that is helpful for contributing diverse information to team decision making is called a(n)

A) artificial intelligence.
B) expert system.
C) electronic data interchange.
D) collaborative work system.
E) none of these.

Question 64

A networked information system that collects, processes, and provides information about an organization's entire enterprise, from identification of customer needs and receipt of orders to distribution of products and receipt of payments is called a(n) __________.

A) customer relationship management system
B) business performance dashboard
C) enterprise resource planing system
D) wiki
E) performance taillight

Question 65

Which of these displays a document on more than one user's screen and allows all the users to see changes or comments as they are made by one person?

A) Intranet
B) Groupware
C) Extranet
D) Middleware
E) Hardware

Question 66

A(n) __________ is also known as a group decision support system.

A) expert system
B) collaborative work system
C) total organizational system
D) geographic information system
E) GIS

Question 67

A network that links the computer systems of buyers and sellers to allow the transmission of structural data primarily for ordering, distribution, and payables and receivables is called a(n)

A) EDI.
B) DSS.
C) EIS.
D) TPS.
E) WWW.

Question 68

A(n) __________ is a system that organizes information in the form of pre-specified reports that managers use in day-to-day decision making.

A) office automation system
B) executive information system
C) group decision support system
D) information reporting system
E) transaction processing system

Question 69

Which of these is NOT an e-business strategy for integrating bricks and clicks?

A) Market experience
B) In-house internet division
C) Cost-efficiency
D) Spin-off
E) All of these are e-business strategies for integrating bricks and clicks

Question 70

Which of the following systems is classified as a management information system?

A) A transaction processing system
B) A process control system
C) An office automation system
D) An information reporting system
E) All of these

Question 71

A(n) __________ is a computer network that uses Internet technology but links authorized users inside the company with certain outsiders such as customers or vendors.

A) GIS
B) middleware
C) intranet
D) groupware
E) extranet

Question 72

Charles is a production manager at a local potato chip company. He needs data on the anticipated number of orders and the current inventory. He is using a computer-based information system to help him make production decisions. What type of system is he using?

A) A transaction processing system
B) An executive information system
C) A production information system
D) A management information system
E) None of these

Question 73

Which of these is NOT a management information system?

A) Groupware
B) Information-reporting system
C) Executive information system
D) Decision support system
E) Process control system

Question 74

According to MANAGER'S SHOPTALK in Chapter 20, tips for setting up performance dashboards include all of the following EXCEPT:

A) don't contribute to information overload
B) let line managers and employees drive the development
C) carefully asses who needs a dashboard
D) don't forget the human touch
E) more information is always better

Question 75

A(n) __________ is a computer network that uses Internet technology but limits access to all or some of the organization's employees.

A) extranet
B) middleware
C) groupware
D) intranet
E) GDSS

Question 76

The biggest boom in e-commerce is in __________ transactions.

A) C2C
B) C2B
C) B2B
D) B2C
E) C2G

Question 77

Business exchanges that occur electronically refers to

A) Internet.
B) WWW.
C) EDI.
D) e-commerce.
E) C2B.

Question 78

A _________ is a system that pulls data from a variety of organizational systems and databases; gauges the data against key performance metrics; pulls out the right nuggets of information; and delivers information to managers in a graphical, easy-to-interpret format.

A) blog
B) business performance dashboard
C) social network
D) wiki
E) performance taillight

Question 79

__________ are management information systems to facilitate strategic decision making at the highest level of management.

A) DSSs
B) EISs
C) IRSs
D) TPSs
E) PCSs

Question 80

The __________ is a global collection of computer networks linked together for the exchange of data and information.

A) EIS
B) WWW
C) Internet
D) TPSs
E) information-reporting system