Deck 4: Listening Skills

Question 1

What factors most influence a person's perception of a situation?

A) listening and speaking
B) reception and transmission
C) attention and reception
D) attention and listening

Answer 1

D

Question 2

Researchers have estimated that __________ of the typical employee's workday is spent Communicating and __________ of this time is spent listening.

A) 25%; 25%
B) 50%; 25%
C) 50%; 45%
D) 45%; 30%

Answer 2

50%; 45%

Question 3

Passive listening can

A) limit the listener's chances of success and can be very costly.
B) cause the listener to be seen as extremely intelligent.
C) invalidate the entire communication encounter.
D) improve organizational unity.

Answer 3

limit the listener's chances of success and can be very costly.

Question 4

Competence and excellence are demonstrated in the workplace through good __________ Skills.

A) speaking
B) writing
C) listening
D) speaking and listening

Question 5

How can a person best build motivation for daily,routine listening situations?

A) realize that one can do nothing about it
B) understand listening preferences
C) recognize listening activities as important
D) be in top form physically

Question 6

What is perception's function in listening?

A) Perception plays a minor role in listening.
B) Perception is the framework within which listening occurs.
C) Perception is significant only to the listener.
D) Perception is a way of putting things into categories so that listening is easier.

Question 7

Demonstrating sympathy and empathy helps listeners to

A) understand self
B) understand others' perceptions.
C) deal with whatever situation is encountered.
D) make one appear caring.

Question 8

How can the use of specific questioning techniques improve the receiver's listening ? and make the speaker more efficient?

A) Good listeners always ask questions, even if they understand everything that is said.
B) Speakers are usually boring, so by asking questions, listeners can make speakers become more involved and thus more interesting.
C) Listeners' questions direct the speaker to provide more information or clarify ideas.
D) Speakers always assume that listeners know what they mean, and questioning verifies this assumption.

Question 9

Listening is a(n)__________ process whereas hearing is a(n)__________ process.

A) voluntary, automatic
B) typical, atypical
C) passive, active
D) automatic, voluntary

Question 10

When someone talks very slowly and without expression,what situational knowledge
Does a listener need in order to deal effectively with that person?

A) an understanding of emotional distractions
B) a recognition of emotionally charged words
C) a focus on content
D) a recognition of communicator style

Question 11

What is the best strategy to employ for listening if you are hungry and your boss stops ? you to talk about the next quarter's profit margin for the third time?

A) generate energy
B) build motivation
C) use feedback
D) enlist help from coworkers

Question 12

In extreme cases,perception is replaced by __________,which is a preconceived negative Judgment or opinion formed without a basis in reality.

A) selection
B) barrier
C) framework
D) prejudice

Question 13

When an egotistical person decides to speak,feeling he/she has something valuable to
Say,that person expects others

A) to have important things to say.
B) not to have anything important to say.
C) to listen.
D) not to listen.

Question 14

A good example of a reflective question or empathic strategy is

A) "Are you in a bad mood today or what?"
B) "What the hell were you thinking when you did that?"
C) "How did you feel when Erica left without saying anything?"
D) "Why do you always do this to me at the last minute?"

Question 15

What is the difference between emotional and environmental distractions?

A) Emotional distractions are found in the room, and environmental distractions are found in the world outside us.
B) Emotional distractions are those worries and thoughts that preoccupy a communicator whereas environmental distractions are those in the room where
The communication is occurring.
C) Emotional distractions are simply the result of being in an unsuitable environment.
D) There is very little difference between the two.

Question 16

Understanding listening preferences,priorities,and emotionally charged words is a

A) means of assessing self
B) means of assessing others' perceptions.
C) form of distraction.
D) hedge against boredom.

Question 17

Why is goal setting in listening so important?

A) Listening is part of the strategic communication model, and therefore goal setting must be a part of it.
B) Without goals, a person cannot effectively prepare for and be strategic in communication.
C) Goals are only important when a person needs some help in listening.
D) All people are poor listeners, and the only way to overcome barriers is to set goals.

Question 18

What is the relationship between talking less and being a competent listener?

A) A person with a reputation as a good listener is admired because he/she is able to remain quiet.
B) By talking less, one partner knows what the other is thinking.
C) The less one talks, the more one shows agreement with the speaker.
D) Talking less indicates a lack of interest on the part of the listener.

Question 19

Which of the following lists contains relatively emotionally charged words?

A) emotional, creative, lively
B) conservative, liberal, AIDS
C) theater, movie, television
D) sparks, fire, heat

Question 20

Probing questions

A) allow freedom and choice in the response.
B) obtain a short, specific response.
C) obtain an expected response implied in the question.
D) get the speaker to elaborate on the topic.

Question 21

Negative listening means that the receiver is not concentrating on the message and consequently loses much of its meaning.

Question 22

The interactive listening process is concerned with only those activities related to listening and not to activities like asking questions.

Question 23

What are two ways to overcome the three D's?

A) ask the speaker questions and sit up straight
B) take notes and tape
C) be alert and eat before the meeting
D) ask questions to oneself and take notes

Question 24

Prejudices and biases improve the communication process because we can fall back on well -known stereotypes to speed up the listening process.

Question 25

Selection is the process of hearing aural and seeing visual stimuli.

Question 26

Sympathy is the act of sharing the feelings of another person.

Question 27

Which of the following problems arises with ineffective listening skills?

A) Poor listeners often limit their chances for success.
B) A poor listener is often perceived as less intelligent.
C) Money is lost due to poor listening skills.
D) All of the above

Question 28

Ultimately,whose fault is boredom in communication?

A) the speaker
B) the listener
C) the topic
D) the environment

Question 29

Reflective tactics is a strategy for uncovering a speaker's feelings.

Question 30

Perception is the process of creating meaning based on experience.

Question 31

Poor listeners are perceived as less intelligent than good listeners.

Question 32

Which of the following is a leading question?

A) "George, tell me more about those reports."
B) "What is your attitude on cost accounting?"
C) "You believe this new policy is inappropriate, don't you?"
D) "Do you mean this fiscal year or last?"

Question 33

Which of the following is NOT one of the listening styles presented in the text?

A) descriptive
B) empathic
C) appreciative
D) analytical

Question 34

When listening in a classroom,noise in the hallway is an example of an emotional distraction.

Question 35

Why is self

A) A message exchange cannot be judged as success if a communicator has not determined whether her/his listening goals have been reached.
B) People have to constantly monitor their behavior for irritating habits.
C) Doing SWOT analysis keeps listening habits positive.
D) Without evaluation, money and time will be lost.

Question 36

Listening and hearing are essentially the same thing.

Question 37

Which of the following is NOT one of the steps in anxiety management?

A) identify the level of anxiety
B) imagine failure
C) analyze causes
D) evaluate success

Question 38

What does it mean to be in control of oneself in listening encounters?

A) It means all people are egocentric.
B) It means not jumping to premature conclusions.
C) It means no one has self
D) It means not missing out on anything.

Question 39

What are the three D's that inhibit listening?

A) distraction, disorientation, and defensiveness
B) defensiveness, deadlines, and deluges
C) distraction, defensiveness, and deadlines
D) disco, dead, and dive

Question 40

The three D's that inhibit the listening process are distractions,disorientation,and developing.

Question 41

Watching the clock,nodding your head in agreement,and reducing eye contact are all symptoms of boredom.

Question 42

Forgetfulness,disorganization,and distortions are the elements of speech anxiety.