Deck 5: Planning Projects, part 2 Project Quality, human Resource, communications, risk, and Procurement Management

Question 1

Project managers should include clauses in contracts to help manage project risks.

Answer 1

True

Question 2

There can be one or more potential responses to each risk event.

Answer 2

True

Question 3

Risk management contributes very little to the chance of a project succeeding.

Answer 3

False

Question 4

The communications management plan for any project should always be expressed in written form.

Question 5

By having suppliers visibly compete against each other,the buyers reduce their risks and benefit from competition.

Question 6

In the context of choosing whether to make or buy goods and services,the members of the Just-In-Time Training project would be exercising the "make" option if they conducted basic management training in-house.

Question 7

Quality,human resource,communications,risk,and procurement management are incidental to project success.

Question 8

A single project should have only one checklist.

Question 9

Project management involves meeting or exceeding stakeholder needs and expectations.

Question 10

People determine the success and failure of organizations and projects.

Question 11

The size and complexity of the project determines how simple or complex the organizational chart is.

Question 12

A risk management plan summarizes how risk management will be performed on a particular project.

Question 13

Having a plan guarantees that all communications will flow smoothly.

Question 14

Many people should be responsible for monitoring each risk event.

Question 15

The project manager ultimately decides what level of quality is acceptable.

Question 16

Good procurement management typically involves buyers and sellers in a zero-sum game.

Question 17

Project plans provide the basis for executing tasks.

Question 18

Project Web sites provide a centralized way of delivering project documents and other communications.

Question 19

Project teams should initially focus on risk events that fall in the low sections of the probability/impact matrix.

Question 20

Quality must be considered on an equal level of importance with project scope,time,and cost.

Question 21

Project ____ management involves generating,collecting,disseminating,and storing project information.

A) information
B) communications
C) data
D) media

Question 22

Contract type is a key consideration in a procurement management plan.

Question 23

Examples of common ____ used by organizations include failure rates of products produced,availability of goods and services,and customer satisfaction ratings.

A) metrics
B) analytics
C) requirements
D) guidelines

Question 24

____ to requirements means that the project's processes and products meet written specifications.

A) Voluntary adherence
B) Management
C) Conformance
D) Fidelity

Question 25

A project ____ chart is a graphic representation of how authority and responsibility is distributed within the project.

A) organizational
B) planning
C) stakeholder
D) management

Question 26

Unlike other project plans,the contents of the procurement management plan do not vary with project needs.

Question 27

Some organizations,including Global Construction,use RACI charts-a type of responsibility assignment matrix that shows Responsibility,____,Consultation,and Informed roles for project stakeholders.

A) Analysis
B) Allowance
C) Accountability
D) Assignment

Question 28

If a project's stakeholders are not satisfied with the quality of the project management or the resulting products or services,the project team will need to adjust ____,time,and cost to satisfy stakeholder needs and expectations.

A) range
B) breadth
C) vision
D) scope

Question 29

The salaries for people working directly on a project and materials purchased for a specific project are indirect costs.

Question 30

A(n)____ histogram is a column chart that shows the number of resources required for or assigned to a project over time.

A) resource
B) requirements
C) allocation
D) assignment

Question 31

In a RACI chart,each task may have multiple ____ entries.

A) R, C, or I
B) A, R, or I
C) A, C, or R
D) A, C, or I

Question 32

Two important metrics related to the Just-In-Time Training project include the ____ and course evaluation ratings.

A) rate of attrition
B) survey response rate
C) overall attendance
D) quantity of lesson modules

Question 33

Project ____ management ensures that the project will satisfy the stated or implied needs for which it was undertaken.

A) integration
B) quality
C) portfolio
D) performance

Question 34

A weighted scoring model provides a systematic process for selection based on numerous criteria.

Question 35

PMI defines a project ____ as an uncertainty that can have a negative or positive effect on meeting project objectives.

A) hazard
B) danger
C) risk
D) challenge

Question 36

A bid is a document prepared by buyers providing pricing for standard items that have been clearly defined by the seller.

Question 37

A(n)____ management plan describes when and how people will be added to and removed from a project.

A) exchange
B) labor
C) staffing
D) human resource

Question 38

Indirect costs are often calculated as a percentage of direct costs.

Question 39

The WBS for the Just-In-Time Training project included an item called ____ communications to ensure good project communications.

A) shareholder
B) sponsor
C) global
D) stakeholder

Question 40

Project teams can develop project Web sites using Web-____ tools,such as Microsoft FrontPage or SharePoint Designer 2007 or Macromedia Dreamweaver; enterprise project management software,if available; or a combination of the two approaches.

A) authoring
B) management
C) generation
D) coding

Question 41

Suppose that the purchase price for a piece of equipment is $12,000,with operational costs of $400 per day.If the same equipment can be leased for $800 per day (inclusive of operational costs),after how many days will the lease cost equal the purchase cost?

A) 10
B) 15
C) 30
D) 60

Question 42

You would use a(n)____-or-buy analysis to decide whether to purchase or lease items for a particular project.

A) retain
B) lease
C) acquire
D) inspect

Question 43

Three broad categories of contracts are fixed price,or lump sum; ____; and time and material.

A) cost intensive
B) cost averse
C) cost reducing
D) cost reimbursable

Question 44

Under which risk register heading would you list identification of a defective hard drive as the source of a computer defect?

A) The category under which the risk event falls
B) The risk owner, or person who will own or take responsibility for the risk event
C) Potential responses to each risk event
D) The root cause of the risk event

Question 45

You can help identify the root cause of problems by creating a cause-and-effect or ____ diagram.

A) fishbone
B) event
C) results
D) deterministic

Question 46

Time-and-____ contracts are a hybrid of both fixed-price and cost reimbursable contracts.

A) space
B) material
C) price
D) reimbursable

Question 47

Which of the following topics could you expect to find in a procurement management plan?

A) methodology for risk management
B) guidelines on types of contracts to be used in different situations
C) budget and schedule estimates for risk-related activities
D) risk categories

Question 48

A ____ contract has the least amount of risk for the buyer.

A) firm-fixed price
B) fixed-price incentive
C) soft-fixed-price
D) contingent-fixed

Question 49

____ pricing can be used in various types of contracts to require the buyer to pay the supplier a predetermined amount per unit of service.

A) Volume
B) Discount
C) Variable
D) Unit

Question 50

Which of the following is a key output of project procurement management planning?

A) quality metrics
B) quality checklists
C) contract statements of work
D) project Web site

Question 51

Under which risk register heading would you list a defective product,poor survey results,reduced consulting costs,or good publicity?

A) An identification number for each risk event
B) A rank for each risk event
C) The name of the risk event
D) A description of the risk event

Question 52

____ plans are developed for risks that have a high impact on meeting project objectives,and are put into effect if attempts to reduce the risk are not effective.

A) Emergency
B) Fallback
C) Secondary
D) Support

Question 53

There are ____ important dimensions of risk events.

A) two
B) three
C) four
D) five

Question 54

As the business world continues to become more competitive and ____,more and more projects include procurement.

A) global
B) provincial
C) local
D) regulated

Question 55

____ are indicators or symptoms of actual risk events.

A) Signals
B) Flags
C) Triggers
D) Monitors

Question 56

____ risk events might include the performance failure of a product produced as part of a project,delays in completing work as scheduled,increases in estimated costs,supply shortages,litigation against the company,and strikes.

A) Negative
B) Hidden
C) Calculated
D) Countervailing

Question 57

____ contracts reduce the risk of incurring higher costs than expected.

A) Variable-price
B) Bid
C) Oral
D) Fixed-price

Question 58

Project ____ management includes acquiring or procuring goods and services for a project from outside the organization.

A) logistics
B) procurement
C) acquisition
D) supply

Question 59

____ risk events include completing work sooner than planned or at an unexpectedly reduced cost,collaborating with suppliers to produce better products,and obtaining good publicity from the project.

A) Collaborative
B) Positive
C) Anticipated
D) Probable

Question 60

The costs of providing a work space for project workers,office furniture,electricity,and a cafeteria are ____ costs.

A) direct
B) explicit
C) indirect
D) incidental

Question 61

A(n)____________________ is a standard of measurement.

Question 62

A risk ____________________ is a document that contains results of various risk management processes,often displayed in a table or spreadsheet format.

Question 63

After thoroughly evaluating a supplier,many organizations summarize evaluations using a supplier ____ matrix-a type of weighted scoring model.

A) survey
B) evaluation
C) construction
D) review

Question 64

Project human ____________________ management is concerned with making effective use of the people involved with a project.

Question 65

Work done by outside suppliers or sellers should be well documented in ____________________,which are mutually binding agreements that obligate the seller to provide the specified products or services,and obligate the buyer to pay for them.

Question 66

The ____________________ cause of a problem is the real or underlying reason a problem occurs.

Question 67

A(n)____________________ is a list of items to be noted or consulted.

Question 68

The International Organization for Standardization (ISO)defines ____________________ as "the degree to which a set of inherent characteristics fulfill requirements" (ISO9000:2000).

Question 69

A(n)____________________ management plan is a document that guides project communications.

Question 70

Key outputs of project ____________________ management planning include a risk management plan,a probability/impact matrix,a risk register,and risk-related contractual agreements.

Question 71

____________________ for use means that a product can be used as it was intended.

Question 72

____________________ are easy-to-use journals on the Web that allow users to write entries,create links,and upload pictures,while allowing readers to post comments to particular journal entries.

Question 73

A(n)____________________ is a matrix that maps the work of the project as described in the work breakdown structure (WBS)to the people responsible for performing the work.

Question 74

A Request for ____ is a document used to solicit quotes or bids from prospective suppliers.

A) Proposal
B) Price
C) Quote
D) Cost

Question 75

____________________ plans are predefined actions that the project team will take if an identified risk event occurs.

Question 76

One side (axis)of a(n)____________________/impact matrix or chart lists the relative probability of a risk event occurring,and the other side (axis)of the chart shows the relative impact of the risk event occurring.

Question 77

Contingency reserves or contingency ____________________ are funds held by the project sponsor that can be used to mitigate cost or schedule overruns if unknown risks occur.

Question 78

Risk ____________________ refer to specific,uncertain events that may occur to the detriment or enhancement of the project.

Question 79

It is important to effectively plan the scope,time,and cost dimensions of a project and to develop the overall project management plan as part of ____________________ management.

Question 80

A(n)____ is a document in which sellers describe what they will do to meet the requirements of a buyer.

A) proposal
B) charter
C) schedule
D) draft