Deck 6: How Can We Be Better, Together Collaboration and Productivity

Question 1

Which of the following pertains to establishing team functioning and communication norms?

A)technology requirements
B)how feedback will be given
C)division of work
D)who will be making decisions
E)how team members' work will be evaluated

Answer 1

A
Explanation: A) The rest of the examples pertain to establishing team performance expectations.

Question 2

Productivity is a measure of both the ________ and ________ of effort.

A)rate; effectiveness
B)quality; timeliness
C)rate; quantity
D)quality; quantity
E)quantity; effectiveness

Answer 2

A
Explanation: A) The rate of production is not relevant if the effort is not also effective.

Question 3

You are a "fly on the wall" observing a meeting between Gracie, Joanna, Eli, and Sam. You see plenty of smiling, polite chit-chat, and a generally agreeable team. Team members seem to be exchanging ideas that are met with enthusiasm and there is no apparent discord or conflict in the group. Which of the Tuckman stages is this group likely experiencing?

A)forming
B)storming
C)norming
D)performing
E)exploring

Answer 3

A
Explanation: A) Teams in this phase tend to be polite, positive, and optimistic.

Question 4

Gracie's team is meeting, as it does every week, to discuss upcoming milestones and how to achieve them. During the meeting there is laughter, lots of back-and-forth dialogue, some high-fives and the occasional disagreement that is quickly resolved. Which of the Tuckman stages is this group likely experiencing?

A)forming
B)storming
C)norming
D)performing
E)exploring

Question 5

Which of the following is NOT an example of a deliverable?

A)The team will submit a written report on June 16.
B)The team will interview at least ten employees to discover their child-care needs.
C)The team will discover what percentage of employees are in favour of on-site child care.
D)The team will meet twice weekly on Mondays at 3:00 p.m. and Thursdays at 8:30 p.m..
E)The team will evaluate four proposals and recommend which is the most cost effective.

Question 6

Gracie's team is meeting to go over the work that each team member has done in the past several weeks. Eli looks over Sam's work and gives a quiet but exasperated sigh, sits back, and barely contributes to the rest of the meeting. Sam, sensing Eli's disapproval becomes defensive and starts to point out flaws in Sam's work. Meanwhile, Gracie and Joanna avoid the obvious tension in the room by talking to each other about their plans for the weekend. Which of the Tuckman stages is Gracie's group likely experiencing?

A)forming
B)storming
C)performing
D)norming
E)exploring

Question 7

A statement such as "we will evaluate three proposed solutions and recommend the most cost effective" is a(n)________.

A)deliverable
B)milestone
C)purpose statement
D)agenda
E)minute

Question 8

The best teams communicate ________.

A)often and fearlessly
B)often and cautiously
C)only when necessary and in a timely manner
D)sparingly but fearlessly
E)sparingly and cautiously

Question 9

Which of the following statements is TRUE?

A)Writing a team charter should be the first thing a team does together.
B)The team charter should be drawn up by the team leader.
C)Process issues should be discussed only after the team has passed the "storming" phase.
D)A team charter should not deal with process issues.
E)The purpose of a calendar review is to determine the team's milestones.

Question 10

Gracie, Joanna, Eli, and Sam have been working on a project anticipated to take three or four months. After five weeks, Gracie feels that the project is lagging, so she takes the initiative to draw up a schedule for the remaining time with milestones and duties assigned to each team member. She calls a meeting to go over her new schedule with the team but it does not go well. Members argue with her over trivial details and resist any suggestions she makes. After the meeting, Gracie asks Eli if he noticed any problems. Eli cautiously explains that the group has so far made all of its decisions by consensus and that it seemed inappropriate for Gracie to suddenly take on a leadership role and start assigning tasks and deadlines. He thinks the rest of the team resents the presumption. Clearly, Gracie's well-meaning attempt to move things along has resulted in some confusion. How could this have been avoided?

A)The team could have started by making a team charter that clearly laid out roles and responsibilities at the outset.
B)Gracie should have taken on the leadership of the group more assertively to begin with so that there was no doubt about who the team leader was.
C)Gracie should not have taken it upon herself to create a plan at all since this made her teammates feel inadequate.
D)Gracie should have been more sensitive to her team's preference not to have a leader.
E)The team should have set out the milestones long before Gracie needed to take it upon herself to figure them out.

Question 11

Teams ________.

A)are nothing more than groups of people working together
B)must involve at least three people
C)benefit the group as a whole but not the individual members
D)are not as important today as they were 20 years ago
E)collaborate in their efforts to achieve a specific common goal

Question 12

Which of the following is NOT a best practice that will help your team be more productive?

A)Create a team charter that lays out the team's objective and process for achieving it.
B)Give the team time to develop and anticipate periods of conflict.
C)Choose a strong leader early in the team's formation to properly set the team's direction.
D)Plan when and how your meetings will be conducted and make them productive.
E)Set an agenda for each team meeting.

Question 13

According to the model first proposed by Tuckman, which of the following occurs during the storming stage of team development?

A)discuss and resolve problems
B)work collaboratively
C)achieve high level of productivity
D)experience conflict and tension
E)learn about each other

Question 14

All of the following are process issues EXCEPT for ________.

A)determining a team's primary and secondary modes of communication
B)who is assigned to the team
C)determining meeting times
D)determining meeting locations
E)performing a calendar review

Question 15

Which of the following statements is TRUE?

A)So long as teams are assembled with the right mix of individuals, they will become high functioning.
B)Team communication skills are unlikely to develop unless the individuals within the group already have well developed communication skills.
C)Many workplace teams are developed with insufficient guidance and agreement on how communication should happen.
D)A team that does not perform well from the beginning is unlikely to develop into a high-performance team.
E)Individuals stand little to gain personally from being on a team, but this is acceptable since good teams are more valuable than individuals.

Question 16

Jasmine, Yehudi, Miles, and Cody are assigned to work on a team project together. Jasmine, Yehudi, and Miles all enjoy working together, but Cody prefers to work alone. At the end of the project, the four come together and discover that Cody has done work that is not relevant to the work that the other three have done together. Which of the following statements is TRUE?

A)It was unethical to allow Cody to work alone since this probably created an unfair division of labour.
B)While all four team members did not necessarily need to work together all of the time, all four members should have spent more time on a charter to ensure they all had the same goal.
C)Nobody on the team should have been allowed to work alone, despite their individual working and communication styles.
D)Cody must learn to adapt his learning style better so that he doesn't need to work alone.
E)The team should have spent more time discussing the team process issues.

Question 17

After two weeks of working on their own, Gracie's teammates have come together to show their progress to each other. Gracie, Eli and Sam have all written three-to-four page documents with APA style citations that could easily be stitched together to form the basis of a larger report. Joanna, on the other hand, has several pages of point-form notes that still need to be "written up" into a useful document. Joanna has been working hard on her research, and has in fact put in longer hours than her teammates, despite apparently being behind the others. This difference in progress can be attributed to the fact that ________.

A)the team has not divided the work equitably and has not accounted for the fact that some tasks require more effort than others
B)the team's roles and responsibilities were not clearly outlined at the outset
C)the team has not clearly defined its goals and deliverables
D)the team has spent insufficient time on developing its process norms
E)the team has not yet completed its norming phase

Question 18

Which of the following pertains to team function and communication?

A)assigning roles and responsibilities to team members
B)deciding how the work will be equitably divided amongst team members
C)establishing a process for making team decisions
D)establishing a process to evaluate team members' work
E)determining what technology the team will use for collaborative work

Question 19

Which of the following statements is TRUE?

A)During the storming phase of a team's development, it is important to avoid conflict because the team is at its most fragile in this stage.
B)Disillusionment is normally evident in the norming stage of group development as team members adjust to the reality of their groups.
C)Since teams tend to be at their best behaviour during the norming stage of group development, this is when the most productive stage is.
D)Teams will develop their highest levels of productivity in the forming stage of team development.
E)A team with individual differences will use those differences as a source of strength in the performing stage.

Question 20

Which of the following pertains to team performance and expectations?

A)determining the primary and secondary modes of communication a team will use
B)distributing up-to-date contact information of team members
C)performing a calendar review
D)deciding upon meeting times and places
E)deciding upon a feedback process for work that is being done

Question 21

People who collaborate ________.

A)cannot function unless they have different goals
B)are always motivated by the same goals
C)need to recognize that they may be motivated by different goals
D)need to find solutions that address only one goal
E)rarely have conflicts arise due to working with different goals in mind

Question 22

Which of the following colleagues are experiencing a cognitive conflict?

A)Joanna is upset because she feels that Sam is angry at her for receiving a raise when he didn't.
B)Shauna is avoiding taking calls from Geoff because she feels that he is arrogant.
C)Terry resents the fact that Kym received a commendation for a project that they both worked on, so Terry is deliberately withholding her best efforts on their latest project.
D)Having been told that there was "no urgency" to complete the project he was assigned several weeks ago, Greg is surprised when his manager sends him an email asking why the project is not yet finished.
E)Agnes is upset when she receives what she perceives to be a discourteous request from Milo to send him her latest report on how their company is meeting environmental regulations.

Question 23

Kaluhum's team is twelve weeks into a project and the team is encountering seemingly endless minor obstacles to completing the project on time: an interview with a primary source has to be postponed; a team member is temporarily off work because of illness; other projects at work have taken more time than expected. As the team leader, Kaluhum's best approach at the moment is to ________.

A)reinforce the team's objectives and remind the team why its goals are valuable in order to reinvigorate the team
B)share information less often and more judiciously, especially if it is information that involves further inconvenience to the team, to avoid causing even lower morale
C)limit potential conflict in the team by listening for negativity and suppressing it as soon as possible
D)boost team morale by organizing more social time for the team
E)step back and allow the situation to unfold since it will only be a matter of time before things get better

Question 24

Which of the following statements is TRUE?

A)Agendas tend to inhibit productive meetings and should be used sparingly.
B)One person should specialize in chairing all meetings since this is a task that takes experience to do well.
C)Every person on a team should chair an equal number of meetings.
D)A chair's job is to keep track of the agenda and focus the meeting on it.
E)The person chairing a meeting should also record the minutes.

Question 25

Rana has just heard Vanessa's suggestion for resolving a research issue that the team has encountered. Vanessa's idea isn't fully thought out and needs more explanation. Which of Rana's responses would be most valuable to the team?

A)Rana should discourage Vanessa from contributing to meetings until she has learned the skills to do so properly.
B)Rana should prompt Vanessa to continue with a non-judgmental question like "I'm not sure I understand this idea completely. Can you elaborate?"
C)Rana should save the group time by pointing out how Vanessa could present her ideas the next time with a sentence like "Please think about this more before you present it, Vanessa."
D)Rana should not say anything so that Vanessa can save face and won't feel embarrassed to speak up next time.
E)Rana should finish Vanessa's thought for her.

Question 26

Which of the following statements is TRUE?

A)"Conflict management" is a preferred term to "conflict resolution" because conflicts do not always resolve and they must be managed as an inevitable element of teamwork.
B)A non-conflict team is likely become a high-performing team sooner than a team in which there is conflict.
C)Affective conflicts tend to arise during the initial formation of a team and are normally easier to resolve than cognitive conflicts.
D)Cognitive conflicts tend to originate from affective conflicts.
E)Overcommunication around conflict issues leads to tension, stress, and a dysfunctional work process.

Question 27

For a team to begin performing well, it has to transform ________ energy into ________ energy.

A)conflict; collaborative
B)passive; active
C)playful; productive
D)passive; conflict
E)undirected; directed

Question 28

In general ________ conflicts tend to originate from ________ conflicts.

A)cognitive; affective
B)aggressive; passive
C)affective; cognitive
D)affective; unstated
E)real; virtual

Question 29

Although people often use the term conflict ________ to discuss handling conflict, conflict ________ is a more helpful term.

A)eradication; resolution
B)resolution; management
C)management; eradication
D)resolution; eradication
E)management; resolution

Question 30

The most important role of a leader is ________.

A)to keep the overall goal of the team and project in mind
B)to take charge of a team and set its objectives
C)to assign tasks to each member of the team
D)to lead by example, especially when it comes to managing conflict
E)to mediate between team members when there is conflict

Question 31

If a team member has no items to address on a meeting agenda, ________.

A)the team should find the team member something to do
B)the team should reconsider whether that team member needs to be at the meeting at all
C)the team member should observe the meeting
D)the team should reconvene the meeting when everyone has something to do
E)the team should reconsider the team member's membership on the team

Question 32

Jasmine, Cody, and Yehudi have come to the meeting prepared to talk about primary-source interviews that are scheduled to be completed next week. However, Miles, the fourth member of the group, wants to review the project milestones that have been set because he feels that they are unrealistic. Which of the following statements is TRUE?

A)The problem is that the agenda wasn't prepared collaboratively and did not state the purpose of the meeting.
B)The problem is that the team charter was not explicit enough.
C)Miles should not try to change an agenda that has already been set.
D)Milestones should not be renegotiated once they've been set.
E)Meeting agendas should be set by majority vote at the beginning of the meeting.

Question 33

The primary responsibility of the "chair" of a meeting during the meeting is to ________.

A)send invitations to the meeting
B)take notes on the meeting
C)mediate disputes that arise during the meeting
D)keep track of how well the meeting is following the agenda
E)paraphrase contributions to the meeting to ensure understanding

Question 34

Not all team members will have chosen to be part of the team. Which of the following statements is TRUE?

A)A member's duties on the team should reflect his or her level of voluntary membership.
B)A member should respectfully decline to be a member of the team.
C)A member can choose to alter his or her perception from "incidental" to "intentional."
D)A member can choose to alter his or her perception from "incidental" to "accidental."
E)The team leader should seek another member if a person is reluctant to be on the team.

Question 35

Rana's team has voted to follow a course of action that Vanessa has proposed. Rana feels that her own proposal would have quicker results. What is her best response to the situation?

A)"I understand your reasons for choosing Vanessa's proposal. You all feel that it's a longer, but easier approach. OK, I'll support the team in meeting this objective."
B)"I'll accept that the team wishes to use Vanessa's approach to this, but I don't think it's the best solution."
C)Rana should decline to assist with implementing Vanessa's proposal as a matter of integrity.
D)Rana should not say anything at the meeting but should discuss her ideas individually with her teammates after the meeting.
E)Rana should stand up for her own proposal and argue for it again.

Question 36

Even when members of a team do most of their work independently, it is important for a team leader to create opportunities for ________.

A)synchronous, face-to-face communication
B)asynchronous online communication
C)technology-mediated communication
D)formal, agenda-driven meetings
E)synchronous online communication

Question 37

Which of the following statements is TRUE?

A)One of the most powerful team behaviours you can develop is to ask questions of your teammates that help them to express their ideas.
B)Agreeing to disagree only prolongs conflict: team members should keep presenting logical arguments until a consensus is reached.
C)There tends to be a divide between those who are good leaders and those who are good team members: a person is likely to be one or the other.
D)Team conflicts tend to arise only if the members of the team have been poorly chosen to begin with.
E)Since it likely that you will be working on teams throughout your professional career, learning to choose your team members wisely is the most important skill you can develop.

Question 38

As a team leader, the more you ________ the team, the more they will trust you.

A)spend time with
B)dominate
C)communicate with
D)direct
E)mediate between members of

Question 39

Which of the following is an example of an affective conflict?

A)two employees having different ideas about how to reach a sales goal
B)two coworkers disagreeing about the best way to market a new product
C)two colleagues becoming personally annoyed at each other after a contentious meeting
D)two managers with conflicting opinions on how best to trim the company's budget
E)two interns with differing ideas on how to complete a task

Question 40

Which of the following statements is TRUE?

A)The person with the most creative ideas on the team must be its leader.
B)It is crucial for a team to have one single leader.
C)The leader is in charge of the team.
D)Leadership can rotate during different phases of a project.
E)A good leader encourages groupthink.

Question 41

As a conflict management technique, accommodating ________.

A)is a poor choice if you decide that your position was wrong
B)is usually the best choice when you care deeply about the result
C)should never be used as a negotiation strategy
D)makes sense when the relationship is more important than the outcome of the issue
E)involves denying the problem exists, screening phone calls, or even avoiding the person completely

Question 42

Toby is on a team whose objective is to interview all of the senior engineers in your company to gather a repository of institutional wisdom. Toby was given the task of collating all of the transcripts of the interviews. In return, he was responsible for conducting fewer interviews. His teammates were only responsible for conducting interviews. At first, this appeared to be an equitable arrangement, but Toby soon discovered that the work of collating was far more time consuming that anyone had first thought. He'd like to hand all of his interviews over to his teammates so that he can concentrate solely on collation. Toby and his team discuss their options, but since the deadline for the project is looming, his teammates are reluctant to take on additional work. In the end, it is decided that Toby will continue to work exactly as he has been, except that each of his teammates will assist with the collation work. In this scenario, Toby's team's approach to conflict management is to ________.

A)compromise
B)avoid conflict
C)accommodate
D)collaborate
E)compete

Question 43

Ethan's supervisor reminds him that the monthly staff meeting is in a few days and asks him to arrange for the usual beverages and refreshments. Ethan decides to do something different for a change and orders from a new caterer. Just before the meeting begins, Ethan's supervisor notices this and angrily yells at Ethan in front of everyone. Their usual supplier guarantees that food items are created in a nut-free environment, a big concern for the company as one of the department's employees is severely allergic to peanuts. Ethan is embarrassed and frustrated, as no one ever told him that this was an issue. This conflict arises from ________.

A)competing goals
B)lack of information
C)differences of opinion
D)ego issues
E)relational differences

Question 44

If Emma and Jessica decide to go to their supervisor, each making a case for why her idea is preferable and leaving it to the supervisor to determine which is best, this is an example of ________.

A)avoiding confrontation
B)accommodating or giving in
C)competing to win
D)compromise
E)collaborating to find the best solution

Question 45

If you are involved in an affective conflict, you ________.

A)should choose to avoid a confrontation and deny that the problem exists
B)need to address the emotional issues before productively discussing the content of your work
C)will achieve an acceptable outcome by being graciously accommodating
D)should compete to win as a means of managing the conflict
E)would do best to use the time-consuming but productive approach of collaborating to find the best solution

Question 46

What potential danger is involved in Emma and Jessica using a compete-to-win technique to resolve their conflict?

A)While this may result in a quick solution, it is also likely to lead to a relational conflict.
B)By not addressing their conflict, it will most likely get worse and result in a situation where everyone loses.
C)In choosing to give in, one of them may experience a loss of self-esteem.
D)This technique usually leads to groupthink and ineffective solutions.
E)It trivializes their conflict and shows that they don't care deeply about the result.

Question 47

Which of the following statements is TRUE?

A)Virtual work teams are more likely to experience relationship-oriented conflict than nonvirtual teams because members are less likely to get to know one another.
B)Conflicts in virtual teams are more easily resolved because most communication between members is written, which means that team members are more accountable for what they say.
C)The nature of virtual work teams is that there is more task-oriented communication than relationship-oriented communication. Therefore, conflict is likely to be relationship oriented.
D)Most conflict in teams originates a cognitive conflict.
E)The best way to deal with conflict in a group is to make it explicit and discuss it directly.

Question 48

Collaboration ________.

A)usually leads to relational conflicts
B)ensures buy-in from all parties
C)is a good way to achieve workable solutions under time pressure
D)results in an "I win, you lose" outcome
E)usually results in a lose-lose situation

Question 49

In the workplace context, the adage "We like those most who are most like us" means that most of us prefer to ________.

A)work with people whose styles resemble our own
B)work with people whose approaches contrast with our own
C)avoid working with people who are similar to us
D)avoid working with people whose styles are within our comfort zones
E)work with people whose strengths differ from but balance with our own

Question 50

Relational conflicts ________.

A)will simply go away if you ignore them
B)may be a nuisance but have no real business costs
C)have caused employees to reduce their commitment to the job
D)can only be solved by focusing on the personality differences of those involved
E)cannot be helped by mediation or intervention from supervisors

Question 51

Which of the following statements is TRUE?

A)Nancy should respond to Enda with a message of her own, clearly expressing her annoyance.
B)Nancy should respond to Enda with a neutral message acknowledging his request, and she should keep her thoughts on his tone to herself.
C)Nancy should write a polite message back to Enda and ask him directly if his tone was meant to convey irritation, which is how she interpreted it.
D)Nancy should send the message to her team's manager and ask the manager to mediate the conflict.
E)Nancy was correct to contact Ruben since by investigating her teammates' experiences with Enda, she can better determine his intentions.

Question 52

Conflicts that arise from people not getting along and not working very hard to overcome their differences are said to be caused by ________.

A)competing goals
B)lack of information
C)differences of opinion
D)ego issues
E)relational differences

Question 53

You overhear Tom and Lisa having a heated discussion in the next office. You hear Tom say, "Sure, I might have missed the report deadline by a whole two days, but you're the one who didn't get me the transcripts for the interviews on time. In fact, I seem to remember that you also missed the last team meeting, whereas I've been to them all!" The technique that Tom is using to manage this conflict is ________.

A)avoidance
B)accommodation
C)completion
D)compromise
E)intimidation

Question 54

Emma and Jessica work together and both want to increase sales at their company. Emma argues this is best achieved by investing in research and development so they can create the best possible products. Jessica believes that increasing their sales force is the way to go. Which of the following most accurately describes this situation?

A)Emma and Jessica are motivated by the same goal but have a difference of opinion about how to achieve it.
B)Emma and Jessica are motivated by the same goal and have the same opinion about how to achieve it.
C)Emma and Jessica are motivated by different goals and have a difference of opinion about how to achieve them.
D)Emma and Jessica are motivated by different goals but have the same opinion about how to achieve them.
E)None of these statements accurately describes the situation involving Emma and Jessica.

Question 55

Clearly, a conflict has emerged here. Which of the following statements is TRUE?

A)Nancy has jumped to conclusions because, in the absence of nonverbal cues, she cannot tell in what tone Enda intended to convey his message. This is a common source of conflict for virtual teams.
B)Enda and Nancy are engaged in a cognitive conflict rather than an affective conflict, which means that it is easily resolvable.
C)While there is both a cognitive and an affective conflict going on in this scenario, the only part of the conflict that needs to be managed is the cognitive part.
D)While there is both a cognitive and an affective conflict going on in this scenario, the only part of the conflict that needs to be managed is the affective part.
E)All teams go through a period of conflict during the 'storming' stage. Since this is normal, Nancy should ignore the conflict since it is likely to pass quickly.

Question 56

________ threaten someone's sense of personal identity or self image.

A)Competing goals
B)Lack of information
C)Differences of opinion
D)Ego issues
E)Relational differences

Question 57

If Emma and Jessica decide to allocate part of the budget for R&D and part of it for hiring additional salespeople, this is an example of ________.

A)avoiding confrontation
B)accommodating or giving in
C)competing to win
D)compromise
E)collaborating to find the best solution

Question 58

Which of the following statements is TRUE?

A)From Nancy's perspective, this is primarily an ego conflict.
B)This conflict has arisen because Enda and Nancy have a difference of opinion.
C)This conflict has arisen because Enda and Nancy have competing goals.
D)This conflict has arisen because Nancy has made a faulty assumption.
E)This conflict has arisen because Enda has made a faulty assumption.

Question 59

Which of the following is NOT a potential result of the accommodating conflict management technique?

A)Groupthink can set in.
B)People can lose their self-esteem.
C)People can sacrifice their principles.
D)A good relationship can be maintained with the other person.
E)All parties get something and give something up.

Question 60

Avoiding a conflict instead of addressing it ________.

A)is never a good choice
B)is a poor choice if you think you have no chance of resolving the conflict to your satisfaction
C)should not be done if it interferes with productivity
D)usually results in a win-win situation
E)tends to lead to the conflict improving on its own

Question 61

The most important predictor of a team's success is how carefully its members were selected.

Question 62

According to Ferrazzi Greenlight, in order to make the most of a "technology-enabled" world, changes in human behaviour are required. These changes pertain to how we ________.

A)relate and collaborate online
B)use online document-sharing platforms
C)train members of a team to use technology
D)leverage diversity in teams
E)adapt to having less privacy

Question 63

________ is a First Nations tradition that allows all members of a gathering to share equally.

A)The Talking Stick
B)A smudge stick
C)A smudge ceremony
D)A sweat
E)A sweetgrass bundle

Question 64

At the outset of a group's formation, the team leader should draft a team charter for the team members to abide by.

Question 65

Which of the following statements is TRUE?

A)Because managers and leaders tend not to work side by side with employees, they are not always well-positioned to give feedback as well as peers can.
B)Because managers and leaders tend to work closely with their employees, they are the best qualified to give feedback.
C)Because of the possibility that peer-to-peer feedback can be misconstrued as giving unqualified supervision, it is best that only team leaders or managers give feedback.
D)A coaching triangle involves two colleagues and one manager.
E)Managers should avoid coaching because they will be seen as authoritarian or patronizing.

Question 66

There are two kinds of people: those who work well as team members and those who lead well.

Question 67

Meeting minutes are a transcription of what is said during the meeting.

Question 68

Teams of three or five people are convenient when it comes to voting.

Question 69

Good teams are results-oriented, meaning the team's success is measured by results, not effort.

Question 70

One indicator of a high-performing team, as opposed to a low-performing team, is that from the outset its members spontaneously and unconsciously develop a communication style.

Question 71

Teams with ________ consistently outperform teams with low levels of this.

A)self awareness
B)"X-factor"
C)low levels of conflict
D)plenty of opportunities to collaborate online
E)high levels of conflict

Question 72

Good teams are results-oriented, meaning the team's success is measured by results, not effort.

Question 73

Which of the following statements is TRUE?

A)A key element of peer coaching is to agree amongst each other to give and receive coaching.
B)To maintain objectivity, only a manager should assign a person to coach another.
C)When you are coaching somebody, use stories of your own experience to demonstrate empathy.
D)Refrain from asking questions if you are coaching somebody. Instead, listen carefully.
E)Peer coaching is a method for managers to distribute authority amongst team members.

Question 74

The best indicator of a good team is that it begins to work well together on the very first meeting.

Question 75

One of the best indicators that a team will have a high "c factor" is ________.

A)the team's average social sensitivity
B)the sum of the team's combined intelligence
C)the presence of men on the team
D)the team members' ability to actively listen to each other
E)the average individual intelligence of group members

Question 76

The industries with the highest percentage of ________ have the highest spread of profits per employee.

A)interactions workers
B)female employees
C)male employees
D)virtual team members
E)technology-mediated interactions

Question 77

A(n)________ gives team members the benefits of social media with better privacy controls.

A)internal social collaboration system
B)virtual water cooler
C)wiki
D)private Facebook page
E)file sharing tool

Question 78

The best time to create a team charter for a team is after it has begun to show signs of storming or conflict within the group.

Question 79

Which of the following statements is TRUE?

A)Both the coach and the person being coached should have goals and something to gain from the coaching.
B)The coach in a coaching triangle should have nothing to gain from the relationship so that his or her efforts can be entirely focused on the person being coached.
C)Since people are rarely able to assess their own weakness, the person being coached should invite the coach to set the goals.
D)So that the arrangement is seen as equitable, a coach and a person being coached should reciprocate and exchange roles.
E)Once a person has been a coach to a colleague, it is not possible to reverse the roles since the power dynamic can never be fully neutral afterwards.

Question 80

In a coaching relationship, which of the following sentences would be considered the best?

A)Can you think of another way of beginning your emails that might be more direct?
B)I always begin my emails in the most direct way possible.
C)You always begin your emails with chat… nobody has time for chat.
D)You should get to the point as soon as possible in your emails.
E)Don't begin your emails with irrelevant information or chat.