Deck 6: Understanding the Management Process

Question 1

Goals are established for only one year at a time.

Answer 1

False

Question 2

Achieving a balance between competing and conflicting goals is called optimization.

Answer 2

True

Question 3

Strengths and weaknesses are the external factors of a company SWOT analysis.

Answer 3

False

Question 4

As a manager carries out his or her functions,the first step is to control,the second is to organize,and the third is to plan.

Question 5

Controlling is the process of evaluating and regulating ongoing activities to ensure achievement of goals.

Question 6

Most organizations use four types of resources: material,human,financial,and informational.

Question 7

Core competencies of an organization are the aspects that a company performs well.

Question 8

A plan is an outline of the actions by which the organization intends to accomplish its goals and objectives.

Question 9

The process of establishing an organization's major goals and objectives and allocating the resources to achieve them is called tactical planning.

Question 10

Management is the process of coordinating people and other resources.

Question 11

The four basic management functions are planning,organizing,leading and motivating,and controlling.

Question 12

In a SWOT analysis,opportunities are considered external to the organization.

Question 13

Organizing is the process of grouping resources and activities efficiently and effectively to accomplish an end result.

Question 14

An organization's tactical plan is its broadest set of plans developed as a guide for major policy setting and decision making.

Question 15

The control function includes three steps: setting standards,measuring performance,and recycling the system.

Question 16

The primary functions a manager performs include planning,solving problems,leading and motivating,and controlling.

Question 17

A broad set of plans that outlines alternative courses of action when problems develop is called a strategy.

Question 18

Goals are set only for top-level management.

Question 19

Dell Computer attempts to earn a profit by manufacturing premium-quality computers.This action represents its mission.

Question 20

An aspect of the strategic planning process is to allocate resources to achieve an organization's goals and objectives.

Question 21

Top managers probably make up the largest group of managers in most organizations.

Question 22

Middle managers are generally responsible for developing an organization's mission.

Question 23

Making a successful sales presentation or holding an effective press conference takes quality communication skills.

Question 24

Formal leaders have legitimate power that is based on their position within the organization.

Question 25

Common names for top-level managers are vice president,chief executive officer,and chief operating officer.

Question 26

Conceptual skills refer to the ability to deal effectively with other people,both inside and outside the organization.

Question 27

A manager with strong conceptual skills is able to think well in concrete terms.

Question 28

Operations managers are concerned strictly with the production of goods,not services.

Question 29

Middle managers implement the strategy developed by top management.

Question 30

Common titles for middle managers are office managers and supervisors.

Question 31

The ability to write and speak effectively within an organization is an example of interpersonal skills.

Question 32

Top managers rely a great deal on technical skills.

Question 33

Technical skills are more important to the first-line manager than to other managers.

Question 34

Common titles for first-line managers include department managers and operations managers.

Question 35

First-line managers spend most of their time working with and motivating their employees,answering questions,and solving daily problems.

Question 36

Financial managers create and manage the systems that convert resources into goods and services.

Question 37

Accounting and investments are specialized areas within financial management.

Question 38

Middle managers occupy the management level that falls between the operating employees and first-line managers.

Question 39

An interpersonal role is one in which the manager must either gather or provide information.

Question 40

The ability to see the big picture is at the heart of a manager's interpersonal skills.

Question 41

The cost of implementing a total quality management program normally results in lower returns on sales and investments.

Question 42

The term "satisfice" describes solutions that managers choose that may only adequately solve a problem.

Question 43

Over the last few years,most U.S.firms have regained the dominant competitive positions they had previously held.

Question 44

Carol has worked for Centrum Springs,Inc.,for many years and has now been given the opportunity to advance in the company.Her manager is retiring and hopes that Carol will take over for him.However,even though Carol is an experienced employee,there are many things that she still needs to learn.Carol has trained many new employees,but she has never held a management position.Carol needs to have a general understanding of what it takes to be a manager.
​There are many problems in Carol's department.There are no plans to fall back on in case the initial plan fails.Carol also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to.Carol feels that this is a great opportunity,and she is anxious to learn everything to be a great manager.She knows that if she performs well in this position,she will have the opportunity to move up the corporate ladder.
Refer to Centrum Springs,Inc.In the department where Carol works,what types of plans are lacking?

A) Operational
B) Tactical
C) Strategic
D) Technical
E) Contingency

Question 45

Carol has worked for Centrum Springs,Inc.,for many years and has now been given the opportunity to advance in the company.Her manager is retiring and hopes that Carol will take over for him.However,even though Carol is an experienced employee,there are many things that she still needs to learn.Carol has trained many new employees,but she has never held a management position.Carol needs to have a general understanding of what it takes to be a manager.
​There are many problems in Carol's department.There are no plans to fall back on in case the initial plan fails.Carol also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to.Carol feels that this is a great opportunity,and she is anxious to learn everything to be a great manager.She knows that if she performs well in this position,she will have the opportunity to move up the corporate ladder.
Refer to Centrum Springs,Inc.Carol's usual duties represent which of these areas?

A) Financial management
B) Operations management
C) Marketing management
D) Human resources management
E) Administrative management

Question 46

In the entrepreneurial style of leadership in an organization,leaders take responsibility for the success or failure of their firm.

Question 47

Foreign competition,poor financial performance,and more demanding customers have encouraged businesses to place more emphasis on quality.

Question 48

The effectiveness of a total quality management program is directly related to top management's commitment to its success.

Question 49

The first step in benchmarking is to identify the objectives.

Question 50

Carol has worked for Centrum Springs,Inc.,for many years and has now been given the opportunity to advance in the company.Her manager is retiring and hopes that Carol will take over for him.However,even though Carol is an experienced employee,there are many things that she still needs to learn.Carol has trained many new employees,but she has never held a management position.Carol needs to have a general understanding of what it takes to be a manager.
​There are many problems in Carol's department.There are no plans to fall back on in case the initial plan fails.Carol also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to.Carol feels that this is a great opportunity,and she is anxious to learn everything to be a great manager.She knows that if she performs well in this position,she will have the opportunity to move up the corporate ladder.
Refer to Centrum Springs,Inc.If Carol were to take this first step up the corporate ladder,she would be classified as a

A) top manager.
B) strategic manager.
C) tactical manager.
D) first-line manager.
E) general manager.

Question 51

Carol has worked for Centrum Springs,Inc.,for many years and has now been given the opportunity to advance in the company.Her manager is retiring and hopes that Carol will take over for him.However,even though Carol is an experienced employee,there are many things that she still needs to learn.Carol has trained many new employees,but she has never held a management position.Carol needs to have a general understanding of what it takes to be a manager.
​There are many problems in Carol's department.There are no plans to fall back on in case the initial plan fails.Carol also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to.Carol feels that this is a great opportunity,and she is anxious to learn everything to be a great manager.She knows that if she performs well in this position,she will have the opportunity to move up the corporate ladder.
Refer to Centrum Springs,Inc.The different resources available to all managers include all of the following except

A) material.
B) competitors.
C) financial.
D) human.
E) information.

Question 52

Decision making involves identifying the problem or opportunity,generating alternatives,selecting an alternative,and implementing and evaluating the solution.

Question 53

Managerial decision making involves a four-step process that begins with generating alternatives and ends with selecting an alternative.

Question 54

Dazzle Magazine ​Miranda recently switched careers.Previously,she was a college professor,but she felt she needed more real-world experience to help her business students more fully.She became a manager at Dazzle Magazine,where she was in charge of the layout.Always open to new ways of doing things,Miranda let her staff implement their ideas at times.Miranda learned firsthand the different roles she had to play as a manager. ​It always got stressful when the publication deadline neared.At one point,there was a major mix-up in the layouts for the front cover.Miranda was not sure of the correct layout because she had allowed one of her employees,Joseph,to modify and run with his idea on this matter.However,she could not ask for Joseph's help with the covers because he happened to be out of town at the time.Miranda quickly looked over the layouts but felt that they still needed some work.
​She decided to ask the design manager for her help.The design manager did not feel comfortable making a decision on the issue,so she did not give Miranda an answer.Miranda then went to an employee within her department for advice.That employee suggested some ideas,but Miranda was still not satisfied.Finally,Miranda called one of her top graduate students with whom she had kept in contact and asked her if she could offer some ideas.The graduate student quickly came to the magazine's office and helped Miranda decide on the alternative that should be implemented.Miranda greatly appreciated the assistance and the suggestion.The final cover design went to press,and that issue of the magazine was successful.This helped Miranda realize that considering the big picture was good,but equally important were the little details.
Refer to Dazzle Magazine.What type of manager was Miranda at Dazzle Magazine?

A) Laissez-faire
B) Formal
C) Authoritarian
D) Official
E) Democratic

Question 55

Improved customer satisfaction can include developing good working relationships with suppliers,developing self-managed work teams,and improving quality of employee work.

Question 56

Of the three styles of leadership,the most effective is the participative style.

Question 57

Carol has worked for Centrum Springs,Inc.,for many years and has now been given the opportunity to advance in the company.Her manager is retiring and hopes that Carol will take over for him.However,even though Carol is an experienced employee,there are many things that she still needs to learn.Carol has trained many new employees,but she has never held a management position.Carol needs to have a general understanding of what it takes to be a manager.
​There are many problems in Carol's department.There are no plans to fall back on in case the initial plan fails.Carol also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to.Carol feels that this is a great opportunity,and she is anxious to learn everything to be a great manager.She knows that if she performs well in this position,she will have the opportunity to move up the corporate ladder.
Refer to Centrum Springs,Inc.When Carol learns all that it takes to be a manager,she will be involved in

A) marketing,planning,hiring,and training.
B) controlling,organizing,planning,and leading.
C) leading,motivating,hiring,and firing.
D) planning,controlling,leading,and motivating.
E) leading,motivating,training,and organizing.

Question 58

Dazzle Magazine ​Miranda recently switched careers.Previously,she was a college professor,but she felt she needed more real-world experience to help her business students more fully.She became a manager at Dazzle Magazine,where she was in charge of the layout.Always open to new ways of doing things,Miranda let her staff implement their ideas at times.Miranda learned firsthand the different roles she had to play as a manager. ​It always got stressful when the publication deadline neared.At one point,there was a major mix-up in the layouts for the front cover.Miranda was not sure of the correct layout because she had allowed one of her employees,Joseph,to modify and run with his idea on this matter.However,she could not ask for Joseph's help with the covers because he happened to be out of town at the time.Miranda quickly looked over the layouts but felt that they still needed some work.
​She decided to ask the design manager for her help.The design manager did not feel comfortable making a decision on the issue,so she did not give Miranda an answer.Miranda then went to an employee within her department for advice.That employee suggested some ideas,but Miranda was still not satisfied.Finally,Miranda called one of her top graduate students with whom she had kept in contact and asked her if she could offer some ideas.The graduate student quickly came to the magazine's office and helped Miranda decide on the alternative that should be implemented.Miranda greatly appreciated the assistance and the suggestion.The final cover design went to press,and that issue of the magazine was successful.This helped Miranda realize that considering the big picture was good,but equally important were the little details.
Refer to Dazzle Magazine.As a manager,Miranda would have played all of the following roles except which one?

A) Conceptual
B) Interpersonal
C) Informational
D) Decisional
E) Negotiator

Question 59

Certain techniques can help generate creative alternatives,but those techniques do not include brainstorming.

Question 60

Nearly all experts and academics in the field of leadership agree that a participative leadership style is the best within an American organization.

Question 61

If on January 1,2019,Microsoft stated that by 2027 it wants to have a 85 percent share of the U.S.software market,it is stating a(n)

A) goal.
B) objective.
C) plan.
D) strategy.
E) task.

Question 62

An organization's most important resource is its ____ resources.

A) material
B) human
C) financial
D) information
E) technical

Question 63

Planning,organizing,leading,motivating,and controlling make up the

A) four organizational goals every firm wants to achieve.
B) step-by-step management procedure.
C) four basic functions in the management process.
D) process of coordinating people and other resources to achieve the goals of the organization.
E) steps taken to achieve an organization's operational plans.

Question 64

Dazzle Magazine ​Miranda recently switched careers.Previously,she was a college professor,but she felt she needed more real-world experience to help her business students more fully.She became a manager at Dazzle Magazine,where she was in charge of the layout.Always open to new ways of doing things,Miranda let her staff implement their ideas at times.Miranda learned firsthand the different roles she had to play as a manager. ​It always got stressful when the publication deadline neared.At one point,there was a major mix-up in the layouts for the front cover.Miranda was not sure of the correct layout because she had allowed one of her employees,Joseph,to modify and run with his idea on this matter.However,she could not ask for Joseph's help with the covers because he happened to be out of town at the time.Miranda quickly looked over the layouts but felt that they still needed some work.
​She decided to ask the design manager for her help.The design manager did not feel comfortable making a decision on the issue,so she did not give Miranda an answer.Miranda then went to an employee within her department for advice.That employee suggested some ideas,but Miranda was still not satisfied.Finally,Miranda called one of her top graduate students with whom she had kept in contact and asked her if she could offer some ideas.The graduate student quickly came to the magazine's office and helped Miranda decide on the alternative that should be implemented.Miranda greatly appreciated the assistance and the suggestion.The final cover design went to press,and that issue of the magazine was successful.This helped Miranda realize that considering the big picture was good,but equally important were the little details.
Refer to Dazzle Magazine.Now that Miranda has real-world experience,she understands more than ever that certain skills are needed for any manager's success.These skills include all of the following except

A) oral communication skills.
B) written communication skills.
C) analytic skills.
D) corporate behavior skills.
E) conceptual skills.

Question 65

Lawyers,accountants,and engineers are ____ resources of Microsoft.

A) informational
B) non-revenue-producing
C) material
D) human
E) financial

Question 66

____ is called the "first" management function because all other management functions depend on it.

A) Leading
B) Organizing
C) Controlling
D) Planning
E) Motivating

Question 67

As an upper-level manager for IBM,Danny is one of many people responsible for allocating organizational resources in order to achieve the key goals of the company.Specifically,Danny is in charge of collecting and analyzing data on consumer preferences in personal computer design and technology and is thus responsible for what general type of resources?

A) Material
B) Human
C) Informational
D) Financial
E) System

Question 68

When Arnold took a new position at Galbrook Manufacturing Company,the firm was near insolvency.One of Arnold's first acts was to establish specific goals for sales growth and a strategy for achieving them.He also changed the organizational structure and developed an elaborate control system for keeping the company on track.Arnold is functioning in a(n)____ position at Galbrook Manufacturing.

A) clerical
B) sales
C) technical
D) managerial
E) operative

Question 69

____ resources are used to meet obligations to investors and creditors.

A) Tangible
B) Intangible
C) Material
D) Financial
E) Human

Question 70

Coordinating people and the other resources of an organization to achieve the goals of the organization is the process of

A) management.
B) planning.
C) organizing.
D) directing.
E) leading.

Question 71

Which of the following items is not a part of planning?

A) Strategic plan
B) Tactical plan
C) Objective plan
D) Contingency plan
E) Operational plan

Question 72

IBM's principal reason for existing is to earn a profit for its shareholders.The means by which IBM does this is through the manufacture of computers.These two statements describe,respectively,IBM's

A) strategy.
B) mission.
C) policy.
D) tactical plan.
E) control process.

Question 73

Wilma is hired to keep the books and pay the bills for a small company.She provides a(n)____ resource for the firm.

A) financial
B) informational
C) human
D) capital
E) material

Question 74

A timeline for a strategic plan can be as long as 10 years.However,the timeline for a strategic plan for a company is generally

A) a maximum of one year.
B) a minimum of one year.
C) one to two years.
D) five years.
E) seven years.

Question 75

Airplanes,crates,and trucks represent ____ resources for Federal Express.

A) revenue-producing
B) material
C) human
D) financial
E) informational

Question 76

Specific statements detailing what the organization intends to accomplish over a short period of time are called

A) planning statements.
B) strategies.
C) control statements.
D) objectives.
E) goals.

Question 77

Management can achieve its goals by coordinating what four types of resources?

A) Financial,material,organizational,and operational
B) Informational,human,controllable,and tangible
C) Tangible,intangible,human,and financial
D) Human,material,financial,and intangible
E) Material,informational,human,and financial

Question 78

Dazzle Magazine ​Miranda recently switched careers.Previously,she was a college professor,but she felt she needed more real-world experience to help her business students more fully.She became a manager at Dazzle Magazine,where she was in charge of the layout.Always open to new ways of doing things,Miranda let her staff implement their ideas at times.Miranda learned firsthand the different roles she had to play as a manager. ​It always got stressful when the publication deadline neared.At one point,there was a major mix-up in the layouts for the front cover.Miranda was not sure of the correct layout because she had allowed one of her employees,Joseph,to modify and run with his idea on this matter.However,she could not ask for Joseph's help with the covers because he happened to be out of town at the time.Miranda quickly looked over the layouts but felt that they still needed some work.
​She decided to ask the design manager for her help.The design manager did not feel comfortable making a decision on the issue,so she did not give Miranda an answer.Miranda then went to an employee within her department for advice.That employee suggested some ideas,but Miranda was still not satisfied.Finally,Miranda called one of her top graduate students with whom she had kept in contact and asked her if she could offer some ideas.The graduate student quickly came to the magazine's office and helped Miranda decide on the alternative that should be implemented.Miranda greatly appreciated the assistance and the suggestion.The final cover design went to press,and that issue of the magazine was successful.This helped Miranda realize that considering the big picture was good,but equally important were the little details.
Refer to Dazzle Magazine.The graduate student's assistance represents which step of the decision-making process?

A) Evaluate solution
B) Generate many alternatives
C) Identify problem and opportunity
D) Select alternative
E) Implement solution

Question 79

If Stanley Jones,VP Finance,meets with Linda Sheridan,CEO,to discuss how much of the budget can be allotted to certain departments for next year's project plans,the two are engaging in

A) stating objectives.
B) contingency planning.
C) strategic planning.
D) tactical planning.
E) financial planning.

Question 80

Revenues,proceeds from stock sales,and loans from banks are ____ resources for Macy's.

A) financial
B) material
C) informational
D) monetary
E) human