Deck 9: Designing Adaptive Organizations: Part B

Question 1

__________ is the vertical and horizontal configuration of departments, authority, and jobs within a company.

A) Departmental mapping
B) Organizational charting
C) Organizational structure
D) Organizational configuration
E) Functionalization

Answer 1

C

Question 2

A(n) __________ function is an activity that contributes directly to creating or selling the company's products.

A) staff
B) line
C) mechanistic
D) organic
E) charted

Answer 2

B

Question 3

__________ is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance, such as cost, quality, service, and speed.

A) Pooling interdependence
B) Reciprocating interdependence
C) Reengineering
D) Repositioning
E) Manufacturing conversion

Answer 3

C

Question 4

__________ means increasing the number of tasks in a particular job and giving workers the power to make decisions about their own work.

A) Job enrichment
B) Job rotation
C) Job specialization
D) Job enlargement
E) Job design

Question 5

A(n) __________ organization is an organization that is characterized by specialized jobs and responsibilities, precisely defined, unchanging roles, and a rigid chain of command based on centralized authority and vertical communication.

A) modular
B) departmentalized
C) standardized
D) organic
E) mechanistic

Question 6

Organizational authority is traditionally characterized by:

A) chain of command
B) empowerment
C) behavioral informality
D) reengineering
E) all of these

Question 7

The central concern of the job characteristics model (JCM) is:

A) internal motivation
B) synergy
C) task identification
D) time-motion studies
E) a value-added measure

Question 8

__________ is the collection of activities that transforms inputs into outputs that customers value.

A) Reengineering
B) Functionalization
C) Organizational structure
D) Production positioning
E) Organizational process

Question 9

One of the key assumptions underlying the chain of command is __________, which means that workers should report to just one supervisor.

A) delegation of command
B) empowerment
C) synergistic authority
D) unity of command
E) centralization of authority

Question 10

Except for the core business activities that they can perform better, faster, and cheaper than others, __________ outsource all remaining business activities to outside companies, suppliers, specialists, or consultants.

A) modular organizations
B) hierarchical organizations
C) boundaryless organizations
D) organizational networks
E) virtual organizations

Question 11

Which of the following types of departmentalization does NOT have a problem with the duplication of resources?

A) functional
B) geographic and matrix
C) product and customer
D) customer and functional
E) geographic