Deck 9: Work Teams and Groups

Question 1

Psychological intimacy is closeness achieved through tasks and activities.

Answer 1

False

Question 2

Communication gatekeepers within a group ensure balanced contributions from all members.

Answer 2

True

Question 3

Integrated involvement is emotional and psychological closeness to other team or group members.

Answer 3

False

Question 4

The task of seeking information involves asking for ideas, suggestions, information, or facts.

Question 5

Maintenance functions are those activities directly related to the effective completion of a team's work.​

Question 6

Competence norms are more important than morality norms when it comes to making decisions about improving the status of one's work group.

Question 7

Because task activities build tension within teams or groups, tension-reduction activities are important to drain off negative or destructive feelings.

Question 8

Whereas psychological intimacy is based more in behavior and activity, integrated involvement is based in emotion.

Question 9

Failure to achieve psychological intimacy may result in social isolation.

Question 10

Individual dissimilarity in age and performance, as well as functional diversity within a team, negatively affects individual employees' creative behavior.

Question 11

All groups are work teams.

Question 12

The interpersonal glue that makes the members of a group stick together is social loafing.

Question 13

Task functions enhance togetherness, cooperation, and teamwork, enabling members to achieve psychological intimacy while furthering the success of the team.

Question 14

Task functions are those activities essential to the effective, satisfying interpersonal relationships within a group or team.

Question 15

Team creativity and divergent thinking can be enhanced through greater diversity in teams, electronic brainstorming, training facilitators, and building a playground.

Question 16

Different task functions vary in importance throughout the life cycle of a group.

Question 17

Team members might exercise care in timing the insertion of their novel ideas into the team process so as to maximize the positive impact and benefits.

Question 18

Organizational performance of a CEO peaks toward the end of his or her tenure.

Question 19

Upper echelon theory argues that the background characteristics of the top management team cannot predict organizational characteristics and unique characteristics throughout an organization.

Question 20

Groups emphasize shared leadership, mutual accountability, and collective work products.

Question 21

In the context of groups and work teams, work teams emphasize:​

A)​individual leadership.
B)​personal accountability.
C)​exclusive work products.
D)​shared leadership.

Question 22

_____ enhance togetherness, cooperation, and teamwork, enabling members to achieve psychological intimacy while furthering the success of a team.

A)​Emergent groups
B)​Maintenance functions
C)​Task functions
D)​Behavioral norms

Question 23

In the context of social benefits to individuals, _____ is closeness achieved through tasks and activities.

A)​integrated involvement
B)​emotional satisfaction
C)​self-actualization
D)​psychological intimacy

Question 24

Social loafing:​

A)​includes matters of trust, personal comfort, and security.
B)​preserves the potentially valuable resources of a group.
C)​may create a drag on a group's efforts and achievements.
D)​enhances job satisfaction for members.

Question 25

Which of the following statements is true of group cohesion?

A)​It results in feelings of emotional isolation and loneliness.
B)​It emphasizes individual leadership, personal accountability, and exclusive work.
C)​It includes the purpose of a group and the methods the group employs.
D)​It can enhance job satisfaction for members and improve organizational productivity.

Question 26

In the context of work team processes, cooperative teamwork skills:

A)​include the ability to enjoy competition, play fair, and be a good winner or loser.
B)​are those activities directly related to the effective completion of the team's work.
C)​are those activities essential to the effective interpersonal relationships within a group or team.
D)​include open communication, trust, personal integrity, positive interdependence, and mutual support.

Question 27

Two of the important process issues in work teams are the managing of cooperative behaviors and the managing of _____.​

A)​competitive behaviors
B)​task functions
C)​maintenance functions
D)​behavioral norms

Question 28

In the norming stage, a group's focus will turn from interpersonal relations to:

A)​decision making and task accomplishment.
B)​power struggles.
C)​skill enhancement.
D)​evaluation of the group's performance.

Question 29

Which of the following statements is true of groups?

A)​They emphasize personal accountability.
B)​They only work face-to-face.
C)​They include decisions about who is in charge.
D)​They emphasize collective work products.

Question 30

According to the group development model proposed by Warren Bennis and Herbert Shepard, which of the following issues does a group address?​

A)​Interpersonal issues, task issues, and authority issues
B)​Cultural issues, moral issues, and growth issues
C)​Inequity issues, self-actualization issues, and psychological issues
D)​Financial issues, social issues, and efficiency issues

Question 31

The presence of a wild turkey in the upper echelons is always a negative force.

Question 32

From an organizational health standpoint, diversity and depth in the top management team enhance a CEO's well-being.

Question 33

_____ issues include goals and objectives, operating guidelines, performance measures, and role specification.

A)​Self-managed team
B)​Virtual team
C)​Status structure
D)​Work team structure

Question 34

Diversity within a group may increase the uncertainty, complexity, and inherent confusion in group processes, making it more difficult for the group to achieve its full productivity.

Question 35

According to the group development model proposed by Warren Bennis and Herbert Shepard, the task issues that are addressed by a group include:

A)​decisions about who is in charge.
B)​matters of trust.
C)​the mission of the group.
D)​matters of security.

Question 36

In the context of Bruce Tuckman's five-stage model of group development, moving from the _____ stage requires that team members feel they are part of the team.

A)​forming
B)​storming
C)​norming
D)​performing

Question 37

Which of the following statements is true of work teams?

A)​They emphasize personal accountability.
B)​They only work face-to-face.
C)​They do not put aside individual interests in favor of unity.
D)​They emphasize collective work products.

Question 38

In the context of Bruce Tuckman's five-stage model of group development, dependence on guidance and direction is the defining characteristic of the _____ stage of group development.

A)​adjourning
B)​forming
C)​norming
D)​performing

Question 39

Which of the following statements is true of teams?

A)​They do not know what performance measures are used to assess its task accomplishment.
B)​They are unclear about individual roles and responsibilities and tend to rely heavily on the leader to answer questions about the team's purpose.
C)​They lead to poor social benefits for the individual members involved.
D)​They make the most significant contributions to organizations when members can put aside individual interests in favor of unity.

Question 40

In the context of groups and work teams, groups emphasize:

A)​collective work products.
B)​mutual accountability.
C)​individual leadership.
D)​shared leadership.

Question 41

A wild turkey in a top management team is:

A)​one who increases the homogeneity within the executive group.
B)​a devil's advocate who challenges the thinking of the CEO and other top executives.
C)​someone who does not agree with most of the company policies.
D)​a member of the executive team that retards the executive team's performance.

Question 42

Describe self-managed teams.

Question 43

In the context of empowerment skills, the most critical _____ include negotiating skills, especially with allies, opponents, and adversaries.

A)​process skills
B)​competence skills
C)​cooperative teamwork skills
D)​communication skills

Question 44

In the context of empowerment skills, _____ engage in encouraging, helpful behavior to maximize the gains for everyone on a team.

A)​egalitarian people
B)​individualistic people
C)​cooperative people
D)​competitive people

Question 45

_____ include the ability to enjoy competition, play fair, and be a good winner or loser; and to have access to information for monitoring where the team and members are in the competition.

A)​Positive competitive teamwork skills
B)​Competence skills
C)​Competition skills
D)​Cooperative teamwork skills

Question 46

In the context of factors that influence group effectiveness, _____ is often thought of in an individual context rather than a team context.

A)​structure
B)​cohesion
C)​creativity
D)​dissimilarity

Question 47

Identify and briefly discuss the four distinguishing characteristics of a mature (well-functioning)group.

Question 48

Self-managed teams are teams that:

A)​make decisions that were once reserved for managers.
B)​have a flat structure due to low power distance among them.
C)​have few members and simple functions that do not require supervision.
D)​are in the nascent stage of formation where a specific managerial function has not been established.

Question 49

In the context of diversity, a challenger is a team member who:

A)​is the devil's advocate who questions everything from the group's mission, purpose, and methods to its ethics.
B)​listens well, facilitates the group's process, and humanizes the collective effort.
C)​sees the big picture and is constantly focused on the mission and urges other members to join efforts for mission accomplishment.
D)​is data driven, supplies necessary information, and adheres to high performance standards.

Question 50

_____ argues that the background characteristics of the top management team can predict organizational characteristics and set standards for values, competence, ethics, and unique characteristics throughout an organization.

A)​Upper echelon theory
B)​Bounded rationality theory
C)​Cognitive dissonance theory
D)​Classic economy theory

Question 51

In the context of diversity, the effect of _____ within a team is often studied in relation to social identity theory and self-categorization theory.

A)​creativity
B)​structure
C)​cohesion
D)​dissimilarity

Question 52

The advantages of culturally diverse groups appear to include the generation of more and better ideas while limiting the risk of _____.

A)groupthink​
B)​confusion
C)​complexity
D)​uncertainty

Question 53

In the context of empowerment skills, _____ are motivated to act autonomously, though not necessarily to maximize their personal gains.

A)​individualistic people
B)​egalitarian people
C)​competitive people
D)​cooperative people

Question 54

An effective group must have a(n)_____, especially when the group is a cross-functional one, where different perspectives carry the seeds of conflict.

A)​integrator
B)​communicator
C)​challenger
D)​collaborator

Question 55

In the context of empowerment skills, _____ include self-expression skills and skills in reflective listening.

A)​process skills
B)​competence skills
C)​cooperative teamwork skills
D)​communication skills

Question 56

_____ are groups in which two or more members represent each of two distinct cultures.

A)​Homogeneous groups
B)​Token groups
C)​Bicultural groups
D)​Multicultural groups

Question 57

Identify the stages of group development in Bruce Tuckman's five-stage model.

Question 58

Which of the following statements is true of self-managed teams?

A)​They have a flat structure due to low power distance among them.
B)​They have few members and simple functions that do not require supervision.
C)​They have a positive impact on employee attitudes.
D)​They create a real drag on the group's efforts and achievements.

Question 59

_____ are groups in which members represent three or more ethnic backgrounds.

A)​Homogeneous groups
B)​Token groups
C)Bicultural groups​
D)​Multicultural groups