Deck 16: Labour Relations

Question 1

What is a labour organization of persons performing a specific type of skill or trade called?

A) A manual labour union
B) An operator's union
C) A craft union
D) A skilled-workers union
E) An industrial union

Answer 1

C

Question 2

Managers in firms choosing a ________,view the union as the legitimate representative of the firm's employees and such a relationship can lead to innovative initiatives and win-win outcomes.

A) union suppression approach
B) union substitution approach
C) reactive human resources approach
D) union avoidance strategy
E) union acceptance strategy

Answer 2

E

Question 3

A labour union with branches and members in both Canada and the United States,the Head Office of which is in the United States,is known as

A) a member of International Unionism Group.
B) a Canada-US Union Group.
C) a North American Union Group.
D) an international union.
E) a continental union.

Answer 3

D

Question 4

According to the data presented in the textbook,what percentage of the Canadian workforce is unionized?

A) 10%
B) 20%
C) 40%
D) 30%
E) 60%

Question 5

An organizing drive has begun at a busy branch of a bank and the managers wish to avoid a union at all costs; what is this approach to labour relations called?

A) A negative bargaining zone
B) Union suppression
C) Union substitution
D) Union acceptance
E) Union adherence

Question 6

What is a labour organization comprising all workers eligible for union membership in a particular company or industry,irrespective of the type of work performed called?

A) A craft union
B) An industrial union
C) A district labour council
D) A company union
E) A local labour council

Question 7

What is the term used to refer to the negotiations that take place between a labour union and an employer?

A) Collective bargaining
B) Constructive bargaining
C) Union-management bargaining
D) Worker representation bargaining
E) Cooperative bargaining

Question 8

Which of the following terms refers to an organization's overall plan for dealing with unions?

A) Labour relations strategy
B) Bargaining unit process
C) Collective agreement approach
D) Labour-worker relations
E) Collective bargaining protocols

Question 9

Being responsive to employee needs so that there is no incentive for unionization is associated with which approach to labour relations?

A) Union relations
B) Union substitution
C) Union suppression
D) Union acceptance
E) Union adherence

Question 10

Which of the following is true regarding labour relations legislation across Canada?

A) Collective agreements must be in force for a minimum of two years.
B) Disputes over matters arising from the interpretation of a collective agreement are only settled through conciliation.
C) Procedures are in place for the certification of a union.
D) Labour relations boards are comprised only of union representatives.
E) Strikes or lockouts are allowed during the life of a collective agreement.

Question 11

Which of the following terms refers to an officially recognized body representing a group of employees who have joined together to present a collective voice in dealing with management?

A) A labour union
B) A collective grievance unit
C) A negotiating committee
D) An employee committee
E) A management committee

Question 12

Managers select a ________,when they believe that it is preferable to operate in a non-unionized environment.

A) union avoidance strategy
B) labour relations strategy
C) proactive human resources approach
D) union negotiation approach
E) union acceptance strategy

Question 13

A union representative speaking out on proposed legislative reforms that will influence the working conditions of workers is most closely associated with which of the following?

A) Social unionism
B) Post-strike activity
C) Pre-strike activity
D) Political modification
E) Union collectivism

Question 14

Which of the following refers to the union philosophy of obtaining economic benefits and improved treatment for union members?

A) Pre-strike activity
B) Social unionism
C) Information picketing
D) Political unionism
E) Business unionism

Question 15

The process by which a formal collective bargaining agreement is established between labour and management is known as

A) contract ratification.
B) collective bargaining.
C) conciliation.
D) distributive bargaining.
E) integrative negotiating.

Question 16

Which of the following statements best describes how the American Federation of Labour and Congress of Industrial Organizations (AFL-CIO)and Canadian Labour Congress (CLC)are related?

A) The AFL-CIO is the major central labour organization in Canada the CLC belongs to the United States.
B) The purpose of the CLC is social reform and it governs the specific terms and conditions of the AFL-CIO.
C) The AFL-CIO and CLC operate independently in Canada.
D) Most international unions in the CLC are also members of the AFL-CIO.
E) The provincial, local, and district labour councils in Canada belong to the AFL-CIO but not the CLC.

Question 17

The basic unit of the labour union movement in Canada,which consists of a group of unionized employees in a particular area is referred to as which of the following?

A) A department
B) A local
C) The labour force
D) The negotiation unit
E) A steward

Question 18

The Confederation of National Trade Unions is the

A) largest chartered local union in the Canadian Labour Congress.
B) Quebec counterpart of the Canadian Labour Congress.
C) American counterpart of the Canadian Labour Congress.
D) parent union of the Canadian Labour Congress.
E) parent union of the Ontario Federation of Labour.

Question 19

Canadian labour laws have two general purposes,which are

A) balancing the rights of the public stakeholders and protecting public welfare at all costs.
B) protecting union rights and management rights in order to ensure that both sides have a fair and equitable chance at achieving their negotiation goals.
C) providing a common set of rules for fair negotiations and protecting public interest.
D) specifying management rights and union rights in order to ensure that both sides have a fair and equitable chance at achieving their collective bargaining goals.
E) ensuring the right to unionize for all workers regardless of public responsibility and facilitating the choice to remain union-free for all employers regardless of public responsibility.

Question 20

Which of the following refers to an elected official who is responsible for representing the interests of bargaining unit employees in their department or area?

A) Management steward
B) Union steward
C) Elected steward
D) Grievance steward
E) Employee steward

Question 21

Which of the following represents the bargaining zone between Union and Management?

A) Union's resistance point and Management's target point
B) Management's resistance point and Union's resistance point
C) Union's target point and Management's target point
D) Management's resistance point and Management's target point
E) Management's resistance point and Union's target point

Question 22

Large unions have a number of ________ on staff who are responsible for identifying organizing opportunities and launching organizing campaigns.

A) union organizers
B) regional representatives
C) chief stewards
D) bargaining delegates
E) labour representatives

Question 23

The labour relations process outlined in the textbook consists of ________ steps.

A) 5
B) 3
C) 8
D) 9
E) 6

Question 24

The decision to accept or avoid unions is the basis of an organization's labour relations strategy.

Question 25

Maria joins the union after calculating that with the union she will increase her net pay from the company by 4% after union dues compared with the 2% per year increase that she has been receiving.What is Maria's reason for joining the union called?

A) A dissonance-based reason
B) A utility-based reason
C) A political/ideological reason
D) A grievance reason
E) A career planning reason

Question 26

Unionization rates have been fairly stable in Canada.

Question 27

Jennifer is part of a union team in negotiations with management for a new collective bargaining agreement.Management is offering a pay increase 1% below what the union is asking for but will increase health and dental benefits.Jennifer and her bargaining team meet in a separate room to discuss how they should respond to management's offer; what is this meeting called?

A) A bargaining conference
B) A rebuttal forum
C) A closed hearing
D) A caucus session
E) A steward assembly

Question 28

Under the law,which of the following is the employer permitted to do?

A) Decrease the wages of the employees who are involved in the union organizing drive
B) Give bonuses to employees who are leading the campaign to counteract the union organizing drive
C) Terminate any employees who express positive sentiments regarding the union organizing drive for just cause
D) Force employees to attend a meeting outside working hours in order to state the company's position regarding the union organizing campaign
E) Forbid the distribution of union literature on company property

Question 29

Janine is being encouraged to sign a card that will indicate her willingness to be represented by the union in collective bargaining with the employer; what is this card called?

A) An authorization card
B) A union card
C) A collective bargaining card
D) An approval card
E) A representation card

Question 30

Which of the following is the term used to describe the area defined by the bargaining limits of each side,in which compromise is possible,as is the attainment of a settlement satisfactory to both parties?

A) Distributive range
B) Mutual gains range
C) Common interest zone
D) Bargaining zone
E) Integrative range

Question 31

Shifting demographics mean that unions need to focus on recruiting younger employees.

Question 32

Pensions and benefits for younger workers have become more of a union priority.

Question 33

Managers are permitted to interfere with and discriminate against employees who are exercising their rights under labour relations legislation.

Question 34

Which of the following is the committee comprised of a group of employees who are dedicated to the goal of unionization and are willing to assist the union organizer in this regard?

A) The in-house organizing committee
B) The union organizer committee
C) The regional representative committee
D) The union steward committee
E) The labour-management committee

Question 35

Collective bargaining refers to the ongoing interactions between labour unions and management in organizations.

Question 36

The right to ________ is legally mandated for workers who are not permitted to strike,such as hospital employees.

A) mediation-arbitration
B) rights arbitration
C) collective arbitration
D) conciliation arbitration
E) interest arbitration

Question 37

Which of the following is the term used to describe the process whereby a union is legally deprived of its official recognition as the exclusive bargaining agent for a group of employees?

A) De-unionization
B) Union termination
C) Decertification
D) Collective disbursement
E) Management unification

Question 38

An officially recognized body representing a group of employees who have joined together to present a collective voice in dealing with management is known as a labour union.

Question 39

When expectations of work and the experience of work are in conflict,the desire to join a union is often triggered; this reason for joining a union is referred to as which of the following?

A) A dissonance-based reason
B) A utility-based reason
C) A political/ideological reason
D) A grievance reason
E) A career planning reason

Question 40

Which of the following is an alternative mechanism for certification that is used in situations in which there is evidence of irregularities early in an organizing campaign,such as unfair management practices?

A) Voluntary recognition
B) Arbitrated certification
C) A representation vote
D) A pre-hearing vote
E) Automatic decertification

Question 41

Which bargaining strategy requires that both management and union negotiators adopt a genuine interest in the joint exploration of creative solutions to common problems?

A) Integrative bargaining
B) Arbitrative bargaining
C) Concessionary bargaining
D) Distributive bargaining
E) Conciliatory bargaining

Question 42

According to the textbook,a closed shop provision is a common type of security clause in the construction industry.

Question 43

What is the memorandum of settlement?

A) Management's agreement to bargain with the union in good faith
B) A summary of the terms and conditions agreed to by the parties
C) A proposal for negotiation that is imposed by a governmental authority
D) The signed collective agreement that has been ratified by both parties as well as their constituents
E) The union's agreement to bargain with management in good faith

Question 44

All Canadian jurisdictions permit the inclusion of a ________ clause in the collective agreement in order to protect the interests of the labour union by specifying aspects,such as membership requirements and the payment of union dues.

A) union recognition
B) union rights
C) union security
D) bargaining unit descriptor
E) union exclusivity

Question 45

The actual settlement range in contract negotiations generally lies in the bargaining zone,between the resistance points of each side.

Question 46

Which type of union arrangement does not require union membership but does require that all members of the bargaining unit pay union dues?

A) Open shop
B) Union shop
C) Closed shop
D) Rand formula
E) Maintenance-of-membership

Question 47

Shivangi was unable to negotiate the desired increase in wages for the bargaining unit members of the union but she was able to negotiate improved working conditions and benefits as well as flexible working hours.Shivangi feels that the bargaining unit members will be satisfied with the agreement and the union calls for a secret-ballot vote to formally approve the negotiated agreement; what is this formal approval called?

A) Approval
B) Consent
C) Authorization
D) Ratification
E) Endorsement

Question 48

What is the type of union arrangement that specifies that although individuals do not have to be union members at the time that they are hired,they are required to join the union on the day that they commence work or on completion of probation?

A) Maintenance-of-membership
B) Closed shop
C) The Rand formula
D) Union shop
E) Membership formula

Question 49

Which bargaining approach is often used when there is a history of distrust and adversarial relations?

A) Distributive bargaining
B) Productivity bargaining
C) Concessionary bargaining
D) Mutual gains bargaining
E) Integrative bargaining

Question 50

Which of the following is a neutral third party whose primary purpose is to bring the parties together and keep them talking without providing direct input on the negotiation process?

A) Arbitration
B) Intercession
C) Mediation
D) Conciliation
E) Intervention

Question 51

According to the textbook,wage rates and vacation entitlements are more likely to be fixed-sum issues that are typically handled by a(n)________ approach.

A) productivity
B) concessionary
C) interest-based
D) distributive
E) mutual gains

Question 52

Integrative bargaining is an approach that assumes that a win-win solution will always be the outcome of contract negotiations.

Question 53

The objective of ________ bargaining is to establish a creative negotiating relationship that benefits labour and management.

A) productivity
B) integrative
C) conciliatory
D) distributive
E) concessionary

Question 54

Which type of bargaining is characterized by three distinct components: the initial point,the target point,and the resistance point?

A) Concessionary bargaining
B) Productivity bargaining
C) Mutual gains bargaining
D) Conciliatory bargaining
E) Distributive bargaining

Question 55

Which of the following involves key union and management negotiators being trained in the fundamentals of effective problem solving and conflict resolution?

A) Productivity bargaining
B) Conciliatory bargaining
C) Union acceptance bargaining
D) Mutual gains bargaining
E) Distributive bargaining

Question 56

It is illegal to call a strike during the term of an existing collective agreement.

Question 57

Unionized employees at a company learn that management is eliminating bonuses and spontaneously go on strike without waiting for union leaders to address this situation; what is this type of strike called?

A) A wildcat strike
B) A membership strike
C) An unsolicited strike
D) An independent strike
E) A lockout strike

Question 58

Which of the following refers to the process involved in the settlement of a rights dispute?

A) Binding mediation
B) Interest arbitration
C) Final conciliation
D) Rights arbitration
E) Dispute grievance

Question 59

Which of the following is the most restrictive form of union security whereby only union members in good standing may be hired by the employer?

A) Secure shop
B) Preventive shop
C) Union shop
D) Approved shop
E) Closed shop

Question 60

Which of the following terms is used to describe the bargaining strategy often typified as "win-lose"?

A) Concessionary bargaining
B) Productivity bargaining
C) Interest-based bargaining
D) Distributive bargaining
E) Integrative bargaining

Question 61

A ________ occurs when a union asks its members,other union members,the employer's customers or clients,and supporters in the general public not to patronize the business involved in the labour dispute.

A) strike
B) boycott
C) strike vote
D) lockout
E) picket

Question 62

Conciliation involves

A) the union and management.
B) the union, management and a neutral third party.
C) a third party only.
D) management and a neutral third party only.
E) the union and a neutral third party only.

Question 63

A lockout involves the employer prohibiting the bargaining unit employees from entering the company premises as a means of putting pressure on the union to agree to the terms and conditions being offered by management.

Question 64

The aim of conciliation is to try to help the parties avoid the hardship of a strike or lockout.

Question 65

The final step in collective bargaining is

A) negotiation.
B) ratification.
C) a strike.
D) organizing.
E) drafting a memorandum of understanding.

Question 66

Identify and briefly describe the five steps of the labour relations process.

Question 67

Peter owns a large giftware distribution company with his wife,Mary.Mary informs Peter that some employees are actively seeking support to form a union.Discuss how Peter and Mary should respond to this if they would prefer to maintain a non-unionized organization and discuss what they can legally do during the union campaign.

Question 68

When talks are reaching an impasse,unions will often hold a strike vote.

Question 69

Jaime's company has just been unionized by the Canadian Auto Workers.None of the supervisors has worked in a unionized company before and Jaime has to outline the grievance procedure for the supervisors.Provide an outline of the entire grievance/arbitration process for Jaime to use that includes a description of each step.