Deck 8: Understanding the Resident

Question 1

A person's religion is different from yours.What should you do?

A)Judge the person by your standards.
B)Ask to care for other residents.
C)Learn about the person's religion.
D)Tell the person what you believe.

Answer 1

Learn about the person's religion.

Question 2

Which is a common response to illness and disability?

A)Anger
B)Demanding behavior
C)Self-centered behavior
D)Withdrawal

Answer 2

Anger

Question 3

A resident wants to attend religious services in the center's chapel.What should you do?

A)Assist the person to the chapel.
B)Report the request to the nurse.
C)Check the person's care plan.
D)Ask why the person wants to attend.

Answer 3

Assist the person to the chapel.

Question 4

Which will improve a person's quality of life?

A)Encouraging the sick role
B)Changing the person's cultural beliefs and practices
C)Promoting the person's optimal level of functioning
D)Focusing on the person's disabilities

Question 5

Verbal communication uses

A)Written or spoken words
B)Body language
C)Needs
D)Culture

Question 6

A person's cultural beliefs and practices are different from yours.What should you do?

A)Judge the person by your standards.
B)Ask to care for other residents.
C)Learn about the person's culture.
D)Tell the person what you believe.

Question 7

Messages sent through facial expressions,gestures,posture,and hand and body movements are

A)Body language
B)Paraphrasing
C)Focusing
D)Holism

Question 8

Experiencing one's potential is

A)Esteem
B)Self-esteem
C)Self-actualization
D)Holism

Question 9

Family and friends usually help meet the person's

A)Physical needs
B)Love and belonging needs
C)Self-actualization needs
D)Holism needs

Question 10

You can help a new resident feel safe and secure by

A)Listening to the person's concerns
B)Keeping the person in his or her room
C)Asking direct questions
D)Asking visitors to leave the room

Question 11

A lost,absent,or impaired physical or mental function is a(n)

A)Illness
B)Physical need
C)Medical problem
D)Disability

Question 12

Which is not a physical need?

A)Oxygen
B)Food
C)Water
D)Closeness and affection

Question 13

You are going to help a resident with a shower.To meet the person's safety and security needs,you need to do all of the following except

A)Explain the procedure
B)Explain how the procedure is done
C)Explain what sensations to expect
D)Explain why the person must have a shower

Question 14

According to Maslow,which basic needs must be met first?

A)Physical needs
B)Safety and security needs
C)Love and belonging needs
D)Self-esteem and self-actualization needs

Question 15

Which statement about the whole person is incorrect?

A)The whole person has physical,social,psychological,and spiritual parts.
B)The parts can be separated.
C)Each part relates to the others.
D)Each part depends on the others.

Question 16

A person has a physical illness.Which statement is incorrect?

A)The person's communication is affected.
B)The person is affected socially.
C)The person is affected psychologically.
D)The person is affected spiritually.

Question 17

Which is correct?

A)Calling a resident by his or her first name shows respect.
B)Calling a resident "sweetheart" promotes the person's dignity.
C)Calling residents by their titles (Mr. ,Mrs. ,Ms. ,or Dr. )promotes dignity and shows respect.
D)Calling a male resident "grandpa" shows respect and caring.

Question 18

A person's cultural beliefs and practices are

A)Included in the person's care plan
B)Ordered by the doctor
C)Not allowed in nursing centers
D)Determined by the interdisciplinary health team

Question 19

A concept that considers the whole person is called

A)Religion
B)Culture
C)Comatose
D)Holism

Question 20

Generally,persons needing complete care in nursing centers

A)Know who and where they are,the year,and time of day
B)Can tell you what they want or need
C)Are very disabled and confused and disoriented
D)Need only physical and occupational therapy to function

Question 21

A resident uses slang when he talks to you.You should

A)Ask him not to use such words
B)Ask the nurse to speak to him
C)Avoid using slang words yourself
D)Ignore him when he uses such words

Question 22

A resident tends to pinch and kick the staff.The person is most likely showing _____ behavior.

A)Angry
B)Aggressive
C)Inappropriate sexual
D)Self-centered

Question 23

Persons who are mentally ill

A)Are confused and disoriented
B)Have limited language and learning abilities
C)Are angry and withdrawn
D)Have problems coping or adjusting to stress

Question 24

Short-term nursing center residents

A)Have birth defects
B)Have childhood injuries or diseases
C)Are recovering from fractures,acute illness,or surgery
D)Are dying

Question 25

A person is angry and demanding.It is important to always

A)Treat the person with respect and dignity
B)Ignore the person's behavior
C)Keep the person waiting
D)Ask the nurse to talk to the person

Question 26

Inappropriate sexual behavior is always on purpose.

Question 27

A resident cannot speak or read.To communicate with the person

A)Follow the person's care plan
B)Shout slowly and distinctly
C)Use sign language
D)Use body language

Question 28

Which is not a rule for verbal communication?

A)Shout so the person can hear you.
B)Ask one question at a time.
C)Speak clearly and slowly.
D)Repeat information as needed.

Question 29

Effective communication involves all of the following except

A)Considering the whole person
B)Respecting the person's rights
C)Respecting the person's religion and culture
D)Asking all the questions

Question 30

A resident wants his meals served before anyone else.He also calls for the nursing assistants when he sees them helping others.This behavior is best described as

A)Demanding
B)Self-centered
C)Aggressive
D)Angry

Question 31

You want to make sure that a resident understands what you said.You should

A)Assume that the person understands
B)Assume that the person is confused and disoriented
C)Respect the person's culture and religion
D)Ask questions to see if the person understands

Question 32

A resident asks the same question many times.You should

A)Be patient
B)Say that you already answered the question
C)Tell the person that you are answering again
D)Report the person's behavior to the nurse

Question 33

Which conveys comfort,caring,and reassurance?

A)Body language
B)Gestures
C)Posture
D)Touch

Question 34

A resident stays in her room most of the time.She likes being alone and does not attend social events.How would you describe her behavior?

A)She is demanding.
B)She is self-centered.
C)She is angry.
D)She is withdrawn.

Question 35

A resident cannot hear and has poor vision.You need to write messages to the person.You should

A)Use your notepad
B)Use a black felt pen and white paper
C)Write small so that others nearby cannot read the messages
D)Use a computer

Question 36

A resident pinches and scratches when it is time for her shower.You should do all of the following except

A)Report her behavior to the nurse
B)Protect yourself from the pinching and scratching
C)Stay calm
D)Use silence and ignore her behavior

Question 37

When caring for terminally ill persons,you need to promote

A)Optimal level of functioning
B)Comfort and peace
C)Independent functioning
D)Exercise and activity

Question 38

You ask a resident a question.You should

A)Give the person time to process what you asked
B)Expect an answer right away
C)Ask the question in another way
D)Ask the question only once

Question 39

Which is not a rule for verbal communication?

A)Wait for an answer after asking a question.
B)Face the person.
C)Whisper to protect the person's privacy.
D)Control the tone of your voice.

Question 40

A resident tends to shout and raise her voice when she wants something.She does not answer your questions and is not cooperative.Her behavior is best described as

A)Angry
B)Aggressive
C)Self-centered
D)Withdrawn

Question 41

Which communication technique will give "yes" or "no" answers?

A)Paraphrasing
B)Direct questions
C)Focusing
D)Clarifying

Question 42

A resident's eyes are wide open and the eyebrows are raised.The person's mouth is tense with the lips turned back.These facial expressions most likely mean

A)Coldness
B)Fear
C)Disgust
D)Tiredness

Question 43

Which shows a lack of interest and caring?

A)Silence and touch
B)Open-ended questions
C)Clarifying
D)Not listening

Question 44

Which is a direct question?

A)"What do you want for lunch?"
B)"Why don't you want to eat?"
C)"Tell me that again,please."
D)"Tell me about your family."

Question 45

A resident's bowel movement has a strong odor.You should

A)Tell the person that the bowel movement smells
B)Ask what the person ate
C)Control your body language
D)Avoid eye contact with the person

Question 46

Which communication technique allows the person to decide what to talk about?

A)Paraphrasing
B)Direct questions
C)Open-ended questions
D)Focusing

Question 47

A resident wants his meatloaf prepared a certain way.To clarify what the resident is saying,you say

A)"Can you tell me that again?"
B)"Do you want more pepper in it?"
C)"Why do you want it made that way?"
D)"Let's talk about the meatloaf on your plate."

Question 48

A resident is complaining about the food.The person comments on the taste,amount,and preparation.Which will promote communication with the person?

A)Listening
B)Giving your opinion
C)Telling the person,"It will be okay."
D)Changing the subject

Question 49

When someone changes the subject,it usually means that the person is

A)Angry
B)Embarrassed
C)Uncomfortable with the topic
D)Bored

Question 50

Which of the following statements about body language is correct?

A)Your appearance sends messages.
B)Facial expressions mean the same thing in all cultures.
C)Maintaining eye contact is important in all cultures.
D)It is important to always control your body language.

Question 51

Which statement about body language is incorrect?

A)You send messages with your body language.
B)Residents send messages through body language.
C)Body language is easy to control.
D)Body language involves body movements,touch,and facial expressions.

Question 52

A resident is very upset about her lunch.Which communication technique can help the person gain control?

A)Paraphrasing
B)Silence
C)Clarifying
D)Focusing

Question 53

A resident turns her eyes away from you.Her face is flushed.These facial expressions most likely mean that she is

A)Afraid
B)Angry
C)Surprised
D)Embarrassed

Question 54

A resident says: "I'm tired of waiting for my lunch.I want it now!" To paraphrase,you say

A)"Why do you want your lunch now?"
B)"You want your lunch now."
C)"What do you want for lunch?"
D)"Could you tell me that again?"

Question 55

To use touch correctly,you should

A)Follow the person's care plan
B)Ask where the person wants to be touched
C)Ask how the person wants to be touched
D)Use both hands

Question 56

Listening involves

A)Observing the person's nonverbal communication
B)Using communication boards
C)Leaning back with your arms crossed
D)Using communication barriers

Question 57

Which shows that you are listening to a person?

A)Having good eye contact with the person
B)Leaning away from the person
C)Sitting with your arms crossed
D)Changing the subject

Question 58

Paraphrasing does all of the following except

A)Shows you are listening
B)Lets the person see if you understand what he or she said
C)Promotes further communication
D)Focuses on specific information

Question 59

Which is useful when a person is rambling?

A)Paraphrasing
B)Silence
C)Clarifying
D)Focusing

Question 60

You want to make sure that you understand a message.You should use

A)Paraphrasing
B)Direct questions
C)Clarifying
D)Focusing

Question 61

You are caring for a person who is comatose.You should do all of the following except

A)Knock before entering the person's room
B)Tell the person your name,the time,and the place every time you enter the room
C)Explain what you are going to do
D)Leave the room quietly without telling the person

Question 62

Which is not a pat answer?

A)"Everything will be just fine."
B)"Don't worry."
C)"Can you tell me what's wrong?"
D)"I'll take care of it."

Question 63

You think that a visitor is tiring a resident.What should you do?

A)Ask the visitor to leave.
B)Report your observations to the nurse.
C)Allow them privacy.
D)Ask the visitor to help you give care.

Question 64

A person is in a wheelchair.When communicating with the person,you should

A)Lean on the wheelchair
B)Pat the person on the head
C)Speak directly to the person
D)Look over the person's head when speaking to him or her

Question 65

Family and visitors

A)Are treated with respect
B)Share the person's cultural and religious beliefs
C)Help with the person's care
D)Are encouraged to stay in the room during care measures

Question 66

You should always assume that a person who is comatose can

A)Hear
B)See
C)Touch
D)Speak

Question 67

A resident's son is visiting.Which will not protect the resident's privacy?

A)Allowing them to visit without interrupting
B)Asking the resident's son to leave while you give care
C)Exposing the resident's body in front of her son
D)Allowing the resident's son to read her mail to her in private

Question 68

Disabilities are acquired

A)At birth
B)In childhood
C)In old age
D)Any time

Question 69

Family and visitors

A)Affect the person's quality of life
B)Visit in the afternoon and evening
C)Use effective communication techniques
D)Need a doctor's order to visit

Question 70

Which is important when communicating with persons who are disabled?

A)Your attitude
B)The type of disability
C)When the disability occurred
D)How the disability occurred

Question 71

When speaking to a person who is disabled,you should do all of the following except

A)Protect the person's privacy
B)Use the person's first name
C)Allow the person time to answer you
D)Maintain eye contact

Question 72

A person is in a coma.This means that the person

A)Is confused and disoriented
B)Has lost,absent,or impaired physical or mental function
C)Cannot hear
D)Cannot respond to others