Deck 9: Management and Organizational Development

Question 1

The evaluation phase of OD in effect repeats the diagnostic phase.

Answer 1

True

Question 2

Coaching is a management development program in which an individual,designated as the heir to a job,learns the job from the present jobholder.

Answer 2

False

Question 3

The in-basket technique is a management development method which involves presenting real and/or hypothetical situations for the trainees to analyze.

Answer 3

False

Question 4

The incident method is a variation of the case study method.

Question 5

In understudy assignments,the understudy learns the bad as well as the good practices of the present jobholder.

Question 6

One advantage of job rotation is that the training is practical and allows the trainee to become familiar with the entire operation of the company.

Question 7

A management inventory includes a brief assessment of past performance.

Question 8

Management inventories are generally public information available to all employees.

Question 9

A management inventory can be used to develop a management succession plan.

Question 10

A task analysis is subjective and is based on the opinion of an expert.

Question 11

Role playing is an on-the-job method of management development.

Question 12

Sensitivity training involves a group,usually called a training group or T-group,that meets with a specific agenda or and a particular focus.

Question 13

A weakness of lectures is that students are often passive learners.

Question 14

Competence studies are relatively expensive and take time.

Question 15

Experiential-learning programs use many kinds of challenging outdoor activities to help participants achieve their objectives.

Question 16

Industrial psychologists are rarely used as assessors in assessment centers.

Question 17

One of the disadvantages of the case study technique is that it often lacks emotional involvement on the part of the student and thus is unrealistic in terms of what the trainee would actually do in the situation.

Question 18

Assessment centers may predict the success of an employee being considered for a particular job position.

Question 19

Training needs surveys are precise,specific,and easy to validate.

Question 20

Training needs surveys focus on the knowledge and skills required to perform the job.

Question 21

Under which category of training objectives will the cost per trainee be classified?

A)Instructional
B)Organizational and departmental
C)Individual performance and growth
D)Environmental

Question 22

Which of the following statements is true about a competency study?

A)It is characterized by a low involvement
B)It is relatively slow
C)It is inexpensive
D)The relative importance of competencies can be assessed easily

Question 23

Management inventories and succession plans are:

A)designed to set the salary standards for employees at various levels in the organization.
B)maintained by the top management.
C)generally kept confidential.
D)to be ignored in the determination of promotions.

Question 24

_____ is concerned with developing the experience,attitudes,and skills necessary to become or remain an effective manager.

A)Behavioral training
B)Personality development
C)Organizational training
D)Management development

Question 25

A management succession plan records the:

A)salary structure of each manager.
B)the success factors for each manager.
C)potential successors for each manager.
D)training required by each manager to be successful.

Question 26

Which of the following statements is true about a training needs survey?

A)It is expensive
B)It is precise and specific
C)It is easy to validate
D)It has low visibility

Question 27

A strength of the lecture method is that:

A)lecturers can reach many learners at one time.
B)learners often allow for feedback from the audience.
C)learners control the sequence and content of the lecture.
D)it takes into account individual differences in ability and experience.

Question 28

Which of the following is an on-the-job management development method?

A)Role playing
B)Business simulations
C)Coaching
D)In-basket technique

Question 29

Which of the following methods of management development emphasizes the responsibility of all managers for developing employees?

A)Understudy assignment
B)Coaching
C)In-basket technique
D)Incident method

Question 30

A(n)_____ is a management development method in which an individual,designated as the heir to a job,learns the job from the present jobholder.

A)business simulation
B)in-basket technique
C)incident method
D)understudy assignment

Question 31

Which of the following methods of management development,popularized by the Harvard Business School involves presenting real and/or hypothetical situations to the trainee for analysis?

A)In-basket technique
B)Adventure learning
C)Understudy assignment
D)Case study

Question 32

Management development should be designed,conducted,and evaluated on the basis of which of the following factors?

A)Government rules and regulation
B)The needs of the individual managers
C)Environmental changes
D)Changes in the composition of the workforce

Question 33

A needs assessment helps determine those activities that can link management development with:

A)sustained profitability.
B)lowered turnover.
C)short-term financial needs.
D)stated objectives.

Question 34

Which of the following is an off-the-job management development method?

A)Coaching
B)Committee assignment
C)Understudy assignment
D)Adventure learning

Question 35

Case studies ordinarily bring about all of the following trainee requirements EXCEPT:

A)propose solutions.
B)choose among alternatives.
C)think through problems.
D)field test a chosen decision.

Question 36

Training involving the handling of a specific manager's mail and calls and reacting accordingly is termed:

A)role playing.
B)business simulation.
C)in-basket technique.
D)incident method.

Question 37

At Veritas Systems,trainee fresh out of college go from one job to another within the organization,generally remaining in each job from six months to a year.This is an example of the method of management development termed ____.

A)special project
B)in-basket technique
C)role playing
D)job rotation

Question 38

Which of the following is one of the methods used to determine management development needs?

A)Task analysis
B)Case study
C)Focus group
D)Skills evaluation

Question 39

In which of the following methods of management development is the learner initially given only the general outline of a situation,and then the instructor provides additional information as the learner requests it?

A)Role playing
B)In-basket technique
C)Incident method
D)Special project

Question 40

Which of the following statements is true about a task analysis?

A)It is characterized by a low involvement
B)The tasks can be identified precisely
C)It is subjective
D)The relative importance of tasks can be assessed easily

Question 41

_____ is a method used in OD to make one more aware of oneself and one's impact on others.

A)Team building
B)Role playing
C)Sensitivity training
D)Adventure learning

Question 42

Describe assessment centers.

Question 43

Organizational development efforts include which of the following phases?

A)Training,education,orientation,and performance reviews.
B)Diagnosis,strategy planning,education,and evaluation.
C)Diagnosis,orientation,selection,and evaluation.
D)Strategy planning,selection,orientation,and evaluation.

Question 44

What are the various advantages and disadvantages of the case study method of training?

Question 45

The management development method of _____ generally provides a setting of a company and its environment and requires teams of players to make decisions involving their company operations in competition with other teams.

A)business simulation
B)special project
C)understudy assignment
D)in-basket technique

Question 46

What is an understudy assignment? What are its advantages and disadvantages?

Question 47

In a common outdoor activity called "The Wall," a team has to get over a 12- to 14-foot structure by working together.The wall is viewed as a symbol for any business challenge.This is an example of which training method?

A)Business simulation
B)Adventure learning
C)Role playing
D)Incident method

Question 48

Explain organizational development.

Question 49

_____ development refers to organization-wide,planned effort managed from the top to increase performance through interventions and training.

A)Management
B)Organizational
C)Operational
D)Career

Question 50

Define management development.

Question 51

An assessment center is a method in which trained observers evaluate the _____ of assessees based on their performance in specially chosen exercises.

A)knowledge
B)abilities
C)skills
D)personality traits

Question 52

Describe Web-based training.

Question 53

Describe the four phases of organizational development.

Question 54

Explain the in-basket technique of managerial development.

Question 55

What are the various advantages and disadvantages of the lecture method of instruction?

Question 56

Describe a management succession plan.

Question 57

Which of the following exercises is NOT used in an assessment center?

A)Understudy assignments
B)Business simulations
C)In-basket exercises
D)Paper-and-pencil tests

Question 58

Evaluation of management development activities focuses on all of the following questions EXCEPT:

A)are trainees happy with the course?
B)are the concepts used on the job?
C)is the cost of training given top priority?
D)does application of the concepts positively affect the organization?

Question 59

The most popular method of gathering data in the OD process is through:

A)to review any available records that may be pertinent.
B)individually interviewing employees regarding their opinions and perceptions.
C)observing firsthand the behavior of organizational members at work.
D)questionnaires filled out by employees.

Question 60

Which of the following statements is true about an in-basket technique?

A)It uses challenging outdoor activities to help participants achieve their objectives.
B)This technique is used in assessment centers.
C)It is a form of web-based training.
D)It involves classroom training.