Deck 22: Managing Information and Information Technology

Question 1

When someone makes a report,they always turn data into information.

Answer 1

False

Question 2

People who run the company's computer equipment are usually called knowledge workers.

Answer 2

False

Question 3

URL stands for universal response location.

Answer 3

False

Question 4

Orchestrating news releases,public announcements,and advertising for maximum benefit are examples of postaction control.

Question 5

Information is always useful if it is complete.

Question 6

Information technology systems need not be computerized.

Question 7

The information system is a complex of several information systems that share information while serving different levels of the organization,different departments,or different operations.

Question 8

The scanning device many teachers use to read computer answer sheets would be classified as a processor.

Question 9

Peddie Aquatics Association went from receiving tuition checks from each family to using Team Unify software that automatically bills the family's credit card on the first of the month.Team Unify is an example of a decision-support system.

Question 10

When a manager checks to see that the information contained in a report to be furnished to a government agency is correct,he or she is using postaction control.

Question 11

Management information systems help link several parts of an organization together.

Question 12

Data does not lie.Sometimes users of data manipulate or misread it.

Question 13

The DSS uses a wide range of both internal information and external sources,such as industry reports,global economic forecasts,and reports on competitors' capabilities.

Question 14

Information technology has one type¾electronic.

Question 15

When used to describe information,the term accurate means that the information is pertinent to the subject at hand.

Question 16

IT does not include software.

Question 17

The control system for a computer-based information system consists of the computer software.

Question 18

If managers need more comprehensive information than they can get from a transaction-processing system but do not need formal decision-making assistance,they should use a management information system.

Question 19

Managers are constantly bombarded with data and information.

Question 20

Transaction-processing systems gather,organize,summarize,and report data for use by managers.

Question 21

Information systems are not suitable for all tasks or problems.

Question 22

Greece has a debt crisis because it spends more than it takes in tax revenue.To fix the problem this information is

A)subjective.
B)incomplete.
C)irrelevant.
D)inaccurate.
E)timely.

Question 23

The last step in establishing an information system is to test the system and make appropriate modifications.

Question 24

Information technology is comprised of which of the following?

A)Telephones
B)Data processing software
C)Spreadsheets
D)Computers
E)Any resources that a company can use to manage the information it needs to carry out its business

Question 25

An upper-level executive at Gucci has just received a computer printout of the monthly sales figures.The 30-page document includes all of the figures from each of the major urban areas.____ should be used to manage this data so that it can be understood by those that need it to carry out the company's business.

A)Information technology
B)Data retrieval
C)Information manipulation
D)Screening control
E)Postaction control

Question 26

A limitation of information systems is that the systems are not suitable for all tasks or problems.

Question 27

Establishing an information system is a relatively simple,straightforward procedure.

Question 28

Electronic networks allow businesses to offer customers greater variety and faster delivery cycles.

Question 29

In the first nine months of the year VW sales in the U.S.were up 22%.The overall auto market for that period was up only 10%.VW ____ that information to plan production schedules.

A)stored
B)combined
C)passed
D)discarded
E)used

Question 30

Information that provides a reliable and valid reflection of the real world is said to be

A)accurate.
B)complete.
C)differentiated.
D)systematic.
E)dependable.

Question 31

According to the text,which of the following is NOT a characteristic of useful information?

A)Accurate
B)Complete
C)Relevant
D)Fast
E)Timely

Question 32

Which of the following statements about the timeliness of information is FALSE?

A)Timeliness is a function of situational variables.
B)Managers should have information in time to take appropriate action.
C)Timely could imply that the information needs to be fast.
D)Timely might mean next year in some cases.
E)Timely information must reach the manager as quickly as possible.

Question 33

Which of the following is the BEST example of data?

A)Listing of your test and quiz scores in this class
B)Daily report showing total hours employees were absent
C)Report comparing current sales with last year's sales
D)Production report showing the previous day's output
E)Report showing the maintenance status of vehicles a truck line owns

Question 34

Drew read that the stock market hit a low for the year.He ____ that information to decide to buy $3,000 worth of a mutual fund because he felt it was a bargain.

A)stored
B)combined
C)passed
D)discarded
E)used

Question 35

In the first nine months of the year VW sales in the U.S.were up 22%.What is this?

A)Data that require analyzing and organizing before they will be of value
B)Information that can be used as a basis for future actions on her part
C)Information that requires analyzing and organizing before it will be of value
D)Data that can be used as a basis for actions on her part without any further manipulation
E)Either data or information¾they mean the same thing

Question 36

Information that is complete

A)must be available at the appropriate time.
B)must present all pertinent facts.
C)must accurately reflect the real world.
D)must have a bearing on the problem at hand.
E)All of these choices

Question 37

The real test of the value of an information system is how it can be used.

Question 38

The stock market is down 200 points.This is an example of ____ information.

A)inaccurate
B)perceptually incorrect
C)statistically skewed
D)incomplete
E)irrelevant

Question 39

Blake says "there is no truth in dating." He believes dating provides ____ information.

A)irrelevant
B)untimely
C)statistically distorted
D)inaccurate
E)complete

Question 40

Due to the growth of networking capabilities,the need for collaboration is increasing.

Question 41

Screening controls applied to information in an organization focus on

A)seeing that the information is available to everyone who needs it.
B)making sure that information leaving the organization is what is intended.
C)ensuring that the information is in proper form.
D)ensuring that the information is used effectively.
E)All of these choices

Question 42

Which of the following factors determines the need for information management rather than the kind of information needed?

A)Environment and organizational size
B)Organizational level and functional area involved
C)Environment and organizational level
D)Size and functional area involved
E)Size and organizational level

Question 43

The instructions or programs that control the computer and enable it to function are referred to as

A)software.
B)the central processor.
C)hardware.
D)input devices.
E)expert systems.

Question 44

At which level of an organization is the need for very specific information with a short time frame greatest?

A)Functional departments
B)Staff level
C)Top management
D)Middle management
E)First-line supervision

Question 45

Hard drives and flash drives are common forms of

A)input devices.
B)output devices.
C)storage devices.
D)artificial intelligence.
E)expert systems.

Question 46

____ are specialists,usually professionally trained and certified,who rely on information technology to design new products or create new business processes.

A)Knowledge workers
B)Technical specialists
C)Computer engineers
D)Information specialists
E)Information managers

Question 47

Which of the following helps to determine the information system needs of an organization?

A)Size
B)Environment
C)Area
D)Level
E)All of these choices

Question 48

With a computerized information system,analyzing and processing information are done by

A)input devices.
B)a central processor.
C)output devices.
D)artificial intelligence.
E)expert systems.

Question 49

A keyboard and bar code scanner are examples of

A)information processors.
B)expert systems.
C)input devices.
D)output devices.
E)storage media.

Question 50

Greg's staff prepared a brief with 46 power point slides.Which part of the information system do the slides represent?

A)Input medium
B)Processor
C)Storage medium
D)Output medium
E)Control system

Question 51

Lotus 123 and Word Perfect are examples of

A)hardware.
B)input devices.
C)software.
D)networks.
E)decision support systems.

Question 52

Organizations would use postaction controls to ensure that

A)the information gathered is complete and relevant.
B)the information is effectively used.
C)only authorized persons in the organization have access to sensitive information.
D)the right information leaves the organization.
E)the information leaving the organization is accurate.

Question 53

Netflix announced it was separating streaming from DVD mail rentals on to two separate web sites.A month later,after significant consumer complaint,it announced that it was keeping both functions on the Netflix website.Its ____ was responsible for these decisions.

A)top management
B)middle management
C)first-line supervision
D)staff level
E)functional level

Question 54

At which level of an organization is the need for a broad,general kind of information across a variety of time frames greatest?

A)Top management
B)Middle management
C)First-line supervision
D)Staff level
E)Functional level

Question 55

Carol made a donation to her church using her credit card online.After the transaction she received an email thank you note and confirmation.Which part of an information system does the email represent?

A)Input medium
B)Output medium
C)Storage device
D)Processor
E)Control system

Question 56

Where in an information system are data converted into useful information?

A)Input medium
B)Processor
C)Storage medium
D)Output medium
E)Control medium

Question 57

Organizations would use preliminary controls to ensure that

A)the information gathered is complete and relevant.
B)the information is effectively used.
C)only authorized persons in the organization have access to sensitive information.
D)the right information leaves the organization.
E)the information leaving the organization is accurate.

Question 58

Maricel works on the assembly line for Chrysler.From her perspective,information about liquidity ratios is

A)insignificant.
B)inaccurate.
C)incomplete.
D)irrelevant.
E)untimely.

Question 59

When VW redesigned the Beetle it used ____ with CAD expertise.

A)knowledge workers
B)technical specialists
C)computer engineers
D)data analyzers
E)information processors

Question 60

The relevance of information depends on whether it

A)reaches the manager in time to take appropriate action.
B)tells the whole story.
C)accurately reflects the real situation.
D)relates to what the manager is doing at the time.
E)has been analyzed and put in useful form.

Question 61

Which of the following systems builds on a series of rules (frequently,if-then rules)to move from a set of data to a decision recommendation?

A)Expert system
B)Network system
C)Decision support system
D)Knowledge-based system
E)Transaction-processing system

Question 62

For many years,the same first-line manager supervised the preparation of Campbell soups.He knew,for instance,that the thermometer on one vat consistently read 2 degrees higher than it actually was.He also knew by smell and consistency when to add additional ingredients and when a soup was ready for canning.A year before his retirement,Campbell hired knowledge workers to follow him around and collect his information in the form of if-then statements.With the information gathered,the knowledge workers were able to create

A)transaction-processing systems.
B)management information systems.
C)expert systems.
D)decision support systems.
E)integrated systems.

Question 63

Which of the following is NOT a characteristic of a transaction-processing system?

A)Useful in aggregating large amounts of data
B)Most useful to middle- and upper-level managers
C)Most useful when dealing with large numbers of similar transactions
D)Used primarily for routine and recurring situations
E)First computerized form of information system used in many organizations

Question 64

For many years,the same first-line manager supervised the preparation of Campbell soups.He knew,for instance,that the thermometer on one vat consistently read 2 degrees higher than it actually was.He also knew by smell and consistency when to add additional ingredients and when a soup was ready for canning.A year before his retirement,Campbell hired knowledge workers to follow him around and collect his information.The knowledge workers were able to use ____ to create computer systems that could smell soups and know when they were finished cooking.

A)a transaction-processing system
B)a management information system
C)a decision support system
D)artificial intelligence
E)an executive information system

Question 65

A(n)____ is an interactive computer system that locates and presents information needed by a manager to support the decision-making process.

A)management information system
B)transaction-processing system
C)decision support system
D)hypertext system
E)environmental monitoring system

Question 66

Information systems that are designed to duplicate,or at least imitate,human thought processes are known as ____ systems.

A)transaction-processing
B)management information
C)expert
D)decision support
E)integrated

Question 67

For many years,the same first-line manager supervised the preparation of Campbell soups.He knew,for instance,that the thermometer on one vat consistently read 2 degrees higher than it actually was.He also knew by smell and consistency when to add additional ingredients and when a soup was ready for canning.A year before his retirement,Campbell hired ____ to follow him around and collect his information in the form of if-then statements and then to create a computerized information system to replicate that knowledge.

A)knowledge workers
B)technical specialists
C)computer engineers
D)data analyzers
E)information processors

Question 68

Theresa tracks her credit card spending on her card's website.Each day her purchases are processed by a(n)____ information system.

A)decision support
B)transaction-processing
C)management information
D)expert
E)artificial intelligence

Question 69

Which of the following statements comparing an MIS and a decision support system is TRUE?

A)An MIS is more flexible than a decision support system.
B)An MIS is harder to learn than a decision support system.
C)An MIS works better when problems are nonroutine than does a decision support system.
D)A well-developed MIS requires more use of time and resources than does a decision support system.
E)An MIS is not as complex as a decision support system.

Question 70

Which of the following is a system designed to handle routine and recurring transactions within an organization?

A)Management information system
B)Decision support system
C)Informal system
D)Transaction-processing system
E)Expert system

Question 71

Administrative assistants who process data and create communications documents use ____ systems.

A)expert
B)artificial intelligence
C)office applications
D)executive support
E)decision support

Question 72

The organizational information system that gathers and organizes comprehensive data,puts them in a form useful to managers,and then provides the managers with the information they need to do their work is called a(n)

A)transaction-processing system.
B)decision support system.
C)MIS.
D)structured information system.
E)functional information system.

Question 73

Geoff placed an order with Amazon.The processing of day-to-day transactions takes place in a(n)____ information system.

A)nominal
B)function-specific
C)transaction-processing
D)MIS
E)decision support

Question 74

The information systems department is

A)not part of an organization's hierarchy.
B)purely a staff department.
C)composed of both knowledge workers and data workers.
D)not a functional department.
E)All of these choices

Question 75

Joan is the CEO of a marketing firm.At the start of each day,she logs on to her computer and reviews the trends and patterns of information important to her business.The type of system she is using is a(n)

A)executive support system.
B)decision support system.
C)management information system.
D)transaction-processing system.
E)computerized database.

Question 76

A marketer for a motion picture company is determining when to release a movie to gain maximum exposure and viewers.The marketer needs to use a(n)

A)decision support system.
B)transaction-processing system.
C)management information system.
D)artificial intelligence system.
E)computerized database.

Question 77

NCC Incorporated has a complex,computerized information system that can calculate projected sales,market share,and profit profiles for each of the potential price-increase levels that a manager is considering.This is an example of a(n)

A)transaction-processing.
B)MIS.
C)decision support.
D)expert.
E)functional.

Question 78

A ____ is a system that gathers,organizes,summarizes,and reports data for use by managers.

A)management information system
B)decision support system
C)transaction-processing system
D)distributed system
E)software system

Question 79

USAA provides financial services to U.S.military personnel and their families.It maintains a customer database built from customer purchasing histories and information collected directly from the customers.Through skillful use of its database,USAA serves each of its customers uniquely.For example,marketers can check the system to see who has recently wrecked a car and send him or her car loan information.This computerized database lets managers track customer retention rates and add-on sales as well as new customer activities.This is an example of

A)a transaction-processing system.
B)a management information system.
C)an expert system.
D)artificial intelligence.
E)None of these choices

Question 80

Before Randall goes to the mall he checks the Internet for coupons to various stores.In this way the Internet is a(n)

A)transaction-processing system.
B)management information system.
C)expert system.
D)artificial intelligence system.
E)decision support system.