Deck 10: Employee Communication

Question 1

Why do workers join unions?

A) unclear company goals and objectives
B) to give up concessions to management
C) to gain power to pursue needs and goals
D) to bridge a lack of trust
E) to gain respect

Answer 1

C

Question 2

Increased pay,shorter hours and improved working conditions are common reasons for _________.

A) unionizing
B) joining a political party
C) a communication policy
D) forming a participative culture
E) informing employees about benefits

Answer 2

A

Question 3

What does IBM call brainstorming sessions?

A) Innovative Jams
B) Creative Discourses
C) Information Discussions
D) Disses and Misses
E) Organizational Communication

Answer 3

A

Question 4

Timeliness,scope,noteworthiness and human interest are all components of ___________.

A) a topic's value to the employee
B) a topic's value to management
C) a topic's value to employee relations
D) a topic's newsworthiness
E) a topic's readability

Question 5

A topic's scope refers to its _____________.

A) proximity to readers
B) geographic location to readers
C) direct or indirect effect on a large number of people
D) perception of importance among audiences
E) ability to deal with human interest

Question 6

Which of the following best describes the Fed Ex attitude about employees?

A) employees convey the brand
B) employees are unionized
C) employees are acquisitions
D) employees are good community citizens
E) employees are excellent communicators

Question 7

Centralized decision-making,conflicting departmental agendas and resistance to change are characteristics of _____________ organizational culture.

A) participative
B) employee
C) authoritarian
D) Marxist
E) laissez faire

Question 8

Purpose,content and __________________ should be examined in terms of the needs of the target audience.

A) control
B) reach
C) frequency of publication
D) readability
E) orientation

Question 9

What place within an organization has the most frequent breakdowns in the communications process?

A) CEO
B) Upper Management
C) First-Line Supervisor
D) PR Practitioner
E) Employee

Question 10

According to the textbook,what is a worker's "number-one" preferred source of information about a company?

A) immediate supervisor
B) small group meetings
C) mass media
D) newsletter
E) grapevine

Question 11

Based on a study by IABC,what was the number one subject of interest to employees?

A) organizational plans for the future
B) productivity improvement
C) personnel changes
D) personal news
E) human interest stories

Question 12

The labor projections for 2018 include all but which of the following

A) Women will make up a majority of the workforce
B) Minority labor force will increase significantly
C) The Youth labor group (16-24) will be roughly half the older age group
D) The growth of the labor force will slow
E) The prime age group (25-54) for the labor force will be about 2/3 of the labor force

Question 13

___________ are services an organization provides as part of employees' compensation.

A) collective bargaining
B) union dues
C) employee contracts
D) management contracts
E) employee benefits

Question 14

Organizations of the future will be structured to accommodate __________.

A) employees with children
B) change
C) employee discussion
D) technology
E) health care

Question 15

When should a company recognize employee achievements?

A) just within the job environment
B) just within the community
C) within the job and the community
D) just some of the time
E) never

Question 16

A continuing institutional relationship between an employer and a labor organization is otherwise called ____________.

A) strike
B) unionizing
C) participative culture
D) contract negotiations
E) collective bargaining

Question 17

Which of the following best describes internal media?

A) difficult to control
B) hard to disseminate
C) adversarial
D) easy to use
E) controlled

Question 18

A study by the Institute of Excellence in Employee Management Communications found that open communication led to higher _________ among managers.

A) wages
B) satisfaction
C) time spent working
D) health benefits
E) stress levels

Question 19

How public relations professionals in corporations,counseling firms and nonprofit organizations help promote effective communication among employees and between line employees and top management is known as __________.

A) employee relations
B) employee communication
C) internal communication
D) all of these
E) none of these

Question 20

Frequency of public and methods of employee communication should be based on the preferences of ___________.

A) management
B) employee audiences
C) practitioner
D) unions
E) the printer

Question 21

Which of the following best describes the use of bulletin boards in employee communication?

A) ineffective
B) expensive
C) inefficient
D) old school
E) effective

Question 22

Which is not a reality of employee communication?

A) Employees want information about their companies.
B) There is a link between open communication and manager satisfaction
C) Effective 2-way communication is key to addressing new challenges
D) It is not necessary for good customer experiences

Question 23

The purpose of __________ is to give an organization the chance to tell its story the way it wishes.

A) Organizational policies
B) Organizational climate
C) Media
D) Internal media
E) None of the above

Question 24

What is the purpose of orientation literature?

A) to provide fast and easy answer
B) to provide information about benefits
C) to provide information about a special topic
D) to explain organizational policies to new members
E) to provide a specific message to a group of media representatives

Question 25

Which of the following predictions about the future labor work force is true?

A) Baby boomers will show significant growth
B) Asian labor force will be higher than average
C) The labor force will slowdown
D) all of these
E) none of these

Question 26

Exhibits and displays rely primarily on ________ messages.

A) visual
B) audio
C) e-mail
D) Power Point
E) newsletter

Question 27

Which type of organizational culture is open to new ideas from inside and outside the organization?

A) ideological
B) inclusive
C) participatory
D) concentric
E) all of the above

Question 28

One of the ways the public relations staff contributes to the organizational climate is by

A) Increasing the number of publications
B) Inputs to organizational decision-making
C) Establishing downward communication channels
D) Establishing horizontal communication channels
E) None of the above

Question 29

Where is the last place employees want to find out information about their organization.

A) top executive
B) bulletin board
C) union
D) mass media
E) annual report

Question 30

Which electronic media are providing outlets for employee communication?

A) email
B) Web site home pages
C) Internal video
D) Blogs
E) All of the above