Deck 9: Management and Organizational Development

Question 1

A weakness of lectures as a management development method is that students are often passive learners.

Answer 1

True
Explanation: One weakness of the lecture method of management development is that listeners are often passive.

Question 2

In understudy assignments,the understudy learns the bad as well as the good practices of the present jobholder.

Answer 2

True
Explanation: The advantage of understudy assignments is that the heir to a job realizes the purpose of the training and can learn in a practical and realistic situation without being directly responsible for operating results. On the negative side, the understudy learns the bad as well as the good practices of the incumbent.

Question 3

Training needs surveys focus on the knowledge and skills required to perform a job.

Answer 3

True
Explanation: Basically, four methods exist to determine management development needs: a training needs survey, competency studies, task analysis, and performance analysis. A training needs survey focuses on the knowledge and skills required in performing a job.

Question 4

One of the disadvantages of using the case study technique in management development is that it often lacks emotional involvement on the part of the student and thus is unrealistic in terms of what the trainee would actually do in a situation.

Question 5

Assessment centers may predict the success of an employee being considered for a particular job position.

Question 6

A management inventory can be used to develop a management succession plan.

Question 7

A drawback of coaching as a method of management development is that trainees do not see the results of their decisions.

Question 8

One advantage of job rotation is that the training is practical and allows trainees to become familiar with the entire operation of a company.

Question 9

Training objectives can be categorized within three broad areas: organizational,departmental,and individual performance and growth.

Question 10

A management inventory includes a brief assessment of the past performance of an organization's current management team.

Question 11

A task analysis is subjective and is based on the opinion of an expert.

Question 12

Industrial psychologists are rarely used as assessors in assessment centers.

Question 13

Role playing is an on-the-job method of management development.

Question 14

Training needs surveys are precise,specific,and easy to validate.

Question 15

Competence studies are relatively slow and expensive.

Question 16

Management inventories are generally public information available to all employees.

Question 17

Experiential-learning programs use many kinds of challenging outdoor activities to help participants achieve their objectives.

Question 18

The incident method of management development is a variation of the case study method.

Question 19

In the process of organizational development,the evaluation phase in effect repeats the diagnostic phase.

Question 20

Sensitivity training involves a group,usually called a training group or T-group,that meets with a specific agenda.

Question 21

Management inventories and succession plans are:

A) always maintained manually.
B) developed and maintained by the top management.
C) generally kept confidential.
D) disregarded when planning promotions.

Question 22

Under which category of training objectives will cost per trainee be classified?

A) Instructional objectives
B) Organizational and departmental objectives
C) Individual performance and growth objectives
D) Environmental objectives

Question 23

A strength of the lecture method of management development is that lectures:

A) can reach many learners at one time.
B) are highly suitable when feedback from the audience is required.
C) allow for individual differences in ability or experience.
D) are highly suitable for certain higher forms of learning, such as analysis and diagnosis.

Question 24

Which of the following statements is true about a competency study?

A) It is characterized by a low involvement.
B) It is relatively slow.
C) It is inexpensive.
D) It can be easily related to output.

Question 25

A(n)____ is an on-the-job management development method in which an individual,designated as the heir to a job,learns the job from a present jobholder.

A) business simulation
B) role play
C) case study
D) understudy assignment

Question 26

There are four basic methods used to determine management development needs: training needs survey,competency studies,performance analysis,and:

A) task analysis.
B) service gap analysis.
C) time-series analysis.
D) regression analysis.

Question 27

____,a management development method popularized by the Harvard Business School,involves presenting real and/or hypothetical situations to the trainees to analyze.

A) The in-basket technique
B) Adventure learning
C) Understudy assignment
D) The case study technique

Question 28

Which of the following is a classroom training technique?

A) In-basket technique
B) Job rotation
C) Understudy assignments
D) Role playing

Question 29

____ is concerned with developing the experience,attitudes,and skills necessary to become or remain an effective manager.

A) Economic development
B) Management by objectives
C) Micromanagement
D) Management development

Question 30

Which of the following is an advantage of a training needs survey?

A) It can be easily related to output.
B) It is precise and specific.
C) It is easy to validate.
D) It has low visibility.

Question 31

Which of the following is an off-the-job management development method?

A) Coaching
B) Committee assignment
C) Understudy assignment
D) Adventure learning

Question 32

____ is a systematic analysis of the specific management development activities an organization requires to achieve its objectives.

A) Career pathing
B) Needs assessment
C) Gap analysis
D) Regression analysis

Question 33

Case studies ordinarily bring about all of the following trainee requirements EXCEPT:

A) propose solutions.
B) choose among alternatives.
C) think through problems.
D) field test a chosen decision.

Question 34

In which of the following methods of management development is a learner initially given only the general outline of a situation,and then the instructor provides additional information as the learner requests it?

A) Role playing
B) The in-basket method
C) The incident method
D) Adventure learning

Question 35

As a part of management development efforts,F&B Inc.has assessed the overall needs of the organization and the development needs of its individual managers.This needs assessment step will help determine those activities that can link management development with:

A) physiological needs.
B) increased outplacement.
C) short-term financial needs.
D) stated objectives.

Question 36

At TN Systems Inc.,trainees fresh out of college are made to move from one job to another within the organization.They are generally required to remain in each job for about six months.This is an example of the management development method termed ____.

A) job sharing
B) in-basket technique
C) role playing
D) job rotation

Question 37

Which of the following is one of the methods used to determine management development needs?

A) Competency studies
B) Case studies
C) Time-series analysis
D) Regression analysis

Question 38

In which of the following on-the-job management development methods do experienced managers emphasize the responsibility of all managers for developing employees?

A) Job sharing
B) Coaching
C) The case study technique
D) The incident method

Question 39

Which of the following statements is true about task analysis?

A) It is characterized by a high degree of involvement.
B) The tasks can be identified precisely.
C) It cannot be validated by observation.
D) The relative importance of tasks can be assessed easily.

Question 40

Which of the following is an on-the-job management development method?

A) Role playing
B) Business simulations
C) Committee assignments
D) In-basket technique

Question 41

Antarta Tech Inc.is going through the process of organizational development.Describe the four phases involved in the process.

Question 42

Training in which a participant is required to simulate the handling of a specific manager's mail and telephone calls and to react accordingly is termed:

A) job rotation.
B) adventure learning.
C) the in-basket technique.
D) the incident method.

Question 43

Define management development.

Question 44

Describe assessment centers.

Question 45

Which of the following exercises is most likely to be used in an assessment center?

A) Understudy assignments
B) Polygraph tests
C) In-basket exercises
D) Job rotation

Question 46

Describe web-based training as a method of management development.

Question 47

Explain the in-basket technique of managerial development.

Question 48

Which of the following statements is true about the in-basket technique of management development?

A) It uses challenging outdoor activities to help participants achieve their objectives.
B) It is used not only for management development but also in assessment centers.
C) It is a form of on-the-job training technique.
D) It uses classroom training as the primary means of developing managers.

Question 49

Describe a management succession plan.

Question 50

____ generally provide a setting of a company and its environment and requires teams of players to make decisions involving their company operations in competition with other teams.

A) Business simulations
B) Adventure learning programs
C) Committee assignments
D) Understudy assignments

Question 51

The most popular method of gathering data in the organizational development (OD)process is through:

A) reviewing any available records or documents that may be pertinent.
B) employee interviews that focus on their opinions and perceptions.
C) observing firsthand the behavior of organizational members at work.
D) questionnaires filled out by employees.

Question 52

Which of the following phases do most organizational development efforts include?

A) Training, education, orientation, and performance reviews
B) Diagnosis, strategy planning, education, and evaluation
C) Diagnosis, orientation, selection, and evaluation
D) Strategy planning, selection, implementation, and evaluation

Question 53

What are the various advantages and disadvantages of the case study method of training?

Question 54

Explain organizational development.

Question 55

____ is a method used in organizational development (OD)to make one more aware of oneself and one's impact on others.

A) Business simulating
B) Role playing
C) Sensitivity training
D) Adventure learning

Question 56

What are the various advantages and disadvantages of using the lecture method of instruction for management development?

Question 57

Which of the following questions is least likely to be the focus when evaluating the management development activities of an organization?

A) Are trainees happy with the course?
B) Does the training course teach the relevant concepts?
C) Is the cost of training given top priority?
D) Does the application of the concepts positively affect the organization?

Question 58

In a common outdoor activity called "The Wall," a team has to get over a 12- to 14-foot structure by working together.The wall is viewed as a symbol for any business challenge.This is an example of ____.

A) job rotation
B) adventure learning
C) understudy assignments
D) committee assignments

Question 59

An assessment center is a method in which trained observers evaluate the ____ of assessees based on their performance in specially chosen exercises.

A) psychomotor skills
B) physiological needs
C) intelligence quotient
D) personality traits

Question 60

What is an understudy assignment? What are its advantages and disadvantages?