Deck 5: Communication

Question 1

Knowing she should be excited about her friend's engagement,Jessica shows exaggerated excitement when she is told about it.This modification of Jessica's expression is likely due to:

A) display rules.
B) the service-task function.
C) an interpersonal gap.
D) microexpression.

Answer 1

A

Question 2

Authentic flashes of real emotion are called:

A) mimicry.
B) display rules.
C) microexpressions.
D) belligerence.

Answer 2

C

Question 3

For emotions like disgust,happiness,fear,and surprise,facial expressions:

A) are recognizable universally.
B) vary quite a bit from culture to culture.
C) vary depending upon the age and level of maturity of the person.
D) are unrecognizable to people beyond their own culture.

Answer 3

A

Question 4

Daniella and her partner got into a fight before attending a party.Despite still being mad at each another,they smiled and laughed together as they walked into the party.Which function of nonverbal behavior is illustrated here?

A) Regulating function
B) Social control
C) Providing information
D) Impression management

Question 5

Sean hopes to convey to Beth his interest in dating her.She does not understand his hints and simply speaks to him as a friend.Sean and Beth are experiencing:

A) an interpersonal gap.
B) self-disclosure.
C) self-monitoring.
D) belligerence.

Question 6

After receiving a promotion at work,Sheri comes home with a big smile on her face.Her husband interprets her mood as one of happiness.What function of nonverbal behavior is illustrated here?

A) Regulating function
B) Social control
C) Providing information
D) Presentational function

Question 7

Which of these is a problem with display rules that dictate which emotions are appropriate in particular situations?

A) There is no societal agreement on these rules.
B) The facial expressions used to display basic emotions, such as anger or disgust, differ from culture to culture.
C) Verbal messages are much more powerful than nonverbal sources of information, especially when verbal and nonverbal messages are incongruent.
D) Microexpressions often give away momentary lapses in the control of our expressions.

Question 8

What function of nonverbal communication is most likely served by a broad smile that signifies to another that you REALLY liked what he or she said?

A) Expressing intimacy
B) Providing information
C) Regulating interaction
D) Service-task function

Question 9

In a conversation between friends we would expect:

A) more gazing while listening than while talking.
B) more gazing while talking than while listening.
C) an equal amount of gazing while talking and listening.
D) gazing to vary depending on whether the partner is male or female.

Question 10

Communication begins with the senders' intentions,which must first be:

A) encoded.
B) decoded.
C) inferred.
D) interfered with.

Question 11

Cultural norms that dictate which emotions are appropriate in particular situations are known as:

A) display rules.
B) microexpressions.
C) interpersonal distance.
D) emblems.

Question 12

Talking to his professor in her office,Jeremy sits across the desk from her,about 5 feet away.Jeremy and his professor are interacting in the _____ of interpersonal distance.

A) intimate zone
B) personal zone
C) social zone
D) public zone

Question 13

Picture a client seated in a chair about 6 or 7 feet away from an insurance claims officer who is seated behind a desk.What zone of interpersonal distance does this illustrate?

A) Business
B) Personal
C) Public
D) Social

Question 14

When researchers compare the percentage of time a speaker looks at a listener to the percentage of time he or she gazes at a speaker,it is known as:

A) interpersonal contact.
B) interpersonal distance.
C) microexpressions.
D) visual dominance ratio.

Question 15

Which of the following factors have been found to be universal?

A) Body language
B) Facial expressions of several emotions
C) Interpersonal distance
D) All of these.

Question 16

Message decoding is a process associated with:

A) sending a message.
B) using secret codes to send and decipher messages.
C) using mediated communication, such as the Internet or voice mail.
D) receiving a message.

Question 17

Researchers have found that smiling is something:

A) we learn to do as babies.
B) we learn to do in childhood.
C) that means different things in different countries.
D) that is innate; we don't learn to smile, we just do it.

Question 18

As a powerful CEO of a large company,we would expect Joe to have a high visual dominance ratio,meaning he would:

A) do more gazing while listening than while speaking.
B) do equal amounts of gazing while listening and while speaking.
C) do more gazing while speaking than while listening.
D) gaze at his conversational partner less, regardless of whether he is listening or speaking.

Question 19

Which of the following is true of smiling?

A) It is learned.
B) It is innate.
C) It is mimicked.
D) Its meaning varies across cultures.

Question 20

Interpersonal gap refers to differences between:

A) senders' intentions and senders' actions.
B) senders' messages and reciprocation by receivers.
C) senders' actions and receivers' inferences.
D) senders' intentions and the effect on receivers.

Question 21

According to the social penetration theory,as relationships develop,the _____,or variety,of topics discussed between partners _____.

A) breadth; decreases
B) breadth; increases
C) depth; decreases
D) depth; increases

Question 22

What kinds of words are agreeable people more likely to use?

A) Hug, visiting, together
B) Awful, annoying, worse
C) Drinks, dancing
D) None of these words

Question 23

As couples engage in more self-disclosure,they tend to become:

A) happier.
B) distrustful of each other.
C) jealous.
D) bored by the relationship.

Question 24

When two people in a conversation are involved in nonconscious behavioral mimicry:

A) one of the members will feel mocked and the conversation usually falters.
B) the conversation tends to flow and the members tend to like each other.
C) the conversation tends to be stilted and superficial.
D) one of the members usually notices and changes his or her behavior to avoid the mimicry.

Question 25

When you reveal personal information to a friend,you are engaging in:

A) mimicry.
B) self-monitoring.
C) self-disclosure.
D) belligerence.

Question 26

A couple whose conversation goes like this: "I hate that you always leave the car with an empty gas tank;" "Well,I hate that you always park the car under the tree so it gets bird droppings on it," is engaging in:

A) cross-complaining.
B) mindreading.
C) off-beaming.
D) belligerence.

Question 27

The problem with conversations that drift off-beam is that couples involved in these conversations:

A) do not spend enough time on a topic to resolve the problem.
B) spend so much time on one problem that others are never addressed.
C) keep complaining about the same things over and over again.
D) tend to accuse their partners of things that are not true.

Question 28

Generally in communication,when compared to women,men register:

A) low in instrumentality and low in expressivity.
B) high in instrumentality and low in expressivity.
C) low in instrumentality and high in expressivity.
D) high in instrumentality and high in expressivity.

Question 29

Which aspect of speech is NOT part of paralanguage?

A) Loudness
B) Pitch
C) Speed of speaking
D) Spoken words

Question 30

Partners are most likely to avoid which way of determining the current or future state of romantic relationships?

A) Straightforwardly asking the partner
B) Endurance tests (seeing if one's partner demonstrates devotion in the face of difficulties)
C) Separation tests (seeing how enthusiastically the partner welcomes one after a separation)
D) Triangle tests (watching how the partner reacts to other attractive people)

Question 31

Researchers have found that sensitivity and accuracy of _____ predict how happy a couple will be.

A) verbal communication
B) paralinguistic communication
C) nonverbal communication
D) None of these.

Question 32

Differences between men and women in self-disclosure have to do with:

A) gender roles.
B) biological sex.
C) effort.
D) false stereotypes-there really is no difference.

Question 33

Individuals low in blirtatiousness tend to:

A) blurt out whatever they are thinking.
B) be slower, more deliberate and more hesitating in verbalizing feelings.
C) be more difficult for everyone to get along with.
D) form strong friendships easily.

Question 34

In general,when it comes to nonverbal communication:

A) women seem to have more talent and apply themselves more than men.
B) men seem to have more talent and apply themselves more than women.
C) women seem to have more talent, but they may not apply themselves as much as men.
D) men seem to have more talent, but they may not apply themselves as much as women.

Question 35

Do men or women spend more time watching someone's eyes?

A) Men
B) Women
C) They both watch equally.
D) Neither; it is a matter of personality.

Question 36

Which of the following theories suggests that relationship development is tied to systematic changes in communication?

A) Attachment theory
B) Social penetration theory
C) Interpersonal distance theory
D) Social comparison theory

Question 37

Sue would like to have a discussion with her boyfriend about where their relationship is going,but she is afraid it would threaten the quality of their relationship.For Sue,talking about the relationship is:

A) a taboo topic.
B) a topic of self-disclosure.
C) in an intimate zone.
D) an area of social control.

Question 38

Which of the following is true about the differences between men and women's speech?

A) Women tend to talk significantly more than men.
B) Women tend to speak with less forcefulness than men.
C) Women are more likely to speak about impersonal matters than men.
D) Women tend to speak longer than men (engage in monologues).

Question 39

All of the following statements about flirtation are true EXCEPT which one?

A) Women are more likely to read sexual motives into flirting.
B) The speech is more animated.
C) It may involve pouting of the mouth.
D) It is a means of attracting attention.

Question 40

All of the following statements are true regarding gender differences in self-disclosure,EXCEPT which one?

A) Women are more self-disclosing than men are.
B) Women elicit more self-disclosure than men do.
C) Women disclose more to other women than to men.
D) Men disclose more to other men than to women.

Question 41

Couples who find themselves interacting in a pattern of negative affect reciprocity should:

A) seriously consider ending the relationship.
B) talk until they come to an agreement.
C) vent their anger so they can calm down.
D) take a time out.

Question 42

When John reacts to his partner's complaints by cross-complaining,which form of miscommunication is he manifesting?

A) Belligerence
B) Contempt
C) Criticism
D) Defensiveness

Question 43

"I wish you wouldn't open that window.It lets the pollen in and makes my allergies worse." This is a(n):

A) behavior description.
B) example of cross-complaining.
C) example of belligerence.
D) taboo topic.

Question 44

After listening to her husband talk about their dwindling finances,Sabrina says,"Am I correct in thinking you are feeling anxious that we are spending more than we can afford and would like us to look for ways of cutting expenses?" This illustrates:

A) dysfunctional communication.
B) mindreading.
C) paraphrasing.
D) perception checking.

Question 45

XYZ statements involve:

A) listing a series of pet peeves.
B) describing behavior, context, and feelings.
C) articulating the start, actions, and consequences of behavior.
D) using restrictive communication-code characteristics of intimate couples.

Question 46

After telling his wife about losing his job,Mark says,"It seems like that news scared you,right?" Mark is engaged in:

A) paraphrasing.
B) behavior description.
C) perception checking.
D) criticism.

Question 47

Which of these is an I-statement?

A) I feel overwhelmed and anxious when you talk so much.
B) I talk a lot.
C) I think you are talking more than you need to get your point across.
D) I'm a strong-willed person.

Question 48

When Terri gets angry with her husband for not helping with the housework,she reacts by calling him lazy and useless rather than expressing her need for help around the house.This is an example of:

A) stonewalling.
B) defensiveness.
C) criticism.
D) kitchen-sinking.

Question 49

Kayla tells her partner that she doesn't like it when he comes home late from a night drinking with his friends.Which of the following would be a response involving validation?

A) "Well, I hate it when you and your friends insist on holding a party here at the house."
B) "I can't believe you complain about that when you do it too."
C) "I guess I can see why that would bother you. But I feel like this is something I need in the middle of a long week at work."
D) "It is a stupid thing to do. I'll stop."

Question 50

In the middle of a fight with his wife,Joe clams up,refusing to argue further or respond to his wife's comments.Joe is engaging in:

A) criticism.
B) contempt.
C) defensiveness.
D) stonewalling.