Deck 2: Business Processes, Information Systems, and Information

Question 1

A ________ is a network of activities for accomplishing a business function.

A)repository
B)task force
C)business portfolio
D)business process

Answer 1

D

Question 2

Which of the following statements is true about roles in a business process?

A)A role is the superset of the activities in a business process.
B)Roles are grouped in swimlane diagrams according to the number of actors involved.
C)The name of a role is written at the top of a swimlane.
D)A particular role can be fulfilled by just one person.

Answer 2

C

Question 3

A swimlane diagram is a graphical arrangement in which all the activities for a given role are shown in a single vertical lane.

Answer 3

True

Question 4

According to the business process modeling notation standard, the start of a business process is symbolized by a circle having a thick border.

Question 5

According to the business process modeling notation standard, solid lines between activities are called sequence flows.

Question 6

Which of the following statements is true of the swimlane format?

A)It lists the names of actors on the top to specify individual roles.
B)It specifies the tasks that need to be accomplished as part of a business process.
C)It illustrates the flow of activities involved in a business process using grids.
D)It uses numerals to indicate the start and end of a business process.

Question 7

In some business cases, a role can be fulfilled by an information system.

Question 8

Members of a team in a company need to understand business processes since they need to evaluate new technologies.

Question 9

An accountant is trying to access product data and information on prior purchases for a particular product.Which of the following does the accountant access to obtain the information?

A)Vendor Data Repository
B)sequence flow
C)Vendor Order Repository
D)data flow

Question 10

A ________ is a subset of the activities in a business process that is performed by an actor.

A)sequence flow
B)resource
C)swimlane
D)role

Question 11

According to the business process modeling notation standard, an activity with a boxed plus sign inside it indicates a ________.

A)subprocess
B)data flow
C)sequence flow
D)data repository

Question 12

According to the business process modeling notation, the end of a business process is symbolized by a ________.

A)circle having a thick border
B)circle having a narrow border
C)square having a thick border
D)square having a narrow border

Question 13

Creating an abstraction or model of their company's current process helps a team have an informed and better discussion about developing new business processes.

Question 14

According to the business process modeling notation standard, the end of a business process is symbolized by a circle having a narrow border.

Question 15

________ represent the movement of data from one activity to another.

A)Data charts
B)Data buses
C)Data modules
D)Data flows

Question 16

In the swimlane format, the specific tasks that need to be accomplished as part of a business process are known as ________.

A)decisions
B)resources
C)activities
D)databases

Question 17

Which of the following statements is true about business process modeling notation?

A)Sequence flows are indicated by dashed lines.
B)Data flows are indicated by solid labeled lines.
C)A circle with a thin border represents a decision.
D)The medium of data flow is unimportant.

Question 18

According to the business process modeling notation standard, the start of a business process is symbolized by a ________.

A)circle having a thick border
B)circle having a narrow border
C)square having a thick border
D)square having a narrow border

Question 19

A role is a subset of activities in a business process.

Question 20

Activities within a business process are shown in ________.

A)circles
B)rectangles with rounded corners
C)squares
D)diamonds with rounded corners

Question 21

Briefly describe data flows.

Question 22

________ is the ratio of benefits to costs.

A)Effectiveness
B)Efficiency
C)Scalability
D)Performance rating

Question 23

A collection of files on the Internet is a repository.

Question 24

Which of the following statements is true of using an information system to improve process quality?

A)Information systems that are most user friendly are also most cost effective.
B)Information systems are most effective at improving process quality if they are developed solely by technical personnel.
C)Information systems can improve process efficiency but not process effectiveness.
D)Information systems that are labor saving may not be efficient.

Question 25

What is a business process? How are business process modeling notations used in business processes?

Question 26

Process effectiveness and process efficiency are the two dimensions in which process quality can be measured.

Question 27

Which of the following components of an information system play the role of actors?

A)software
B)procedures
C)data
D)hardware

Question 28

Automation of a process activity consists of moving work from the ________ of the symmetrical five-component framework.

A)software side to the human side
B)data side to the procedure side
C)human side to the computer side
D)software side to the hardware side

Question 29

The outermost components of the information systems framework ________.

A)can take action
B)can be automated to reduce human intervention
C)form a bridge between the human and computer sides
D)represent sunk costs

Question 30

The software and procedure components of the information systems framework are ________.

A)actors
B)sets of instructions
C)the outermost components
D)bridges between the human side and the computer side

Question 31

In a business process modeling notation diagram, the medium of data delivery is very important.

Question 32

An effective business process enables an organization to accomplish its strategy.

Question 33

The ________ component of the information systems framework provides instructions for people.

A)procedure
B)software
C)hardware
D)data

Question 34

Briefly describe a repository.

Question 35

When activities formerly done by people following procedures are moved to computers that perform the work by following instructions in software, the activities are said to be ________.

A)outsourced
B)automated
C)documented
D)systematized

Question 36

A repository can be printed records stored in a shoebox or a collection of files in the cloud.

Question 37

Briefly describe activities and roles in swimlane format.

Question 38

Data flows represent the movement of data from one activity to another.

Question 39

In an information systems framework, ________ is the bridge between the computer side on the left and the human side on the right.

A)hardware
B)software
C)procedure
D)data

Question 40

Which of the following statements is true of the dimensions to measure process quality?

A)Process effectiveness is determined by the ratio of benefits to costs.
B)An effective business process enables an organization to accomplish its strategy.
C)If two versions of a business process create the same benefit, the higher cost version is more efficient.
D)Cost of infrastructure is not included under cost of business process.

Question 41

John's height is 6 feet 3 inches.This is a type of ________.

A)data
B)information
C)procedure
D)content

Question 42

People can perceive different information from the same data.

Question 43

An activity is considered to be automated when it is characterized by people following procedures.

Question 44

The fact that Joe works nine hours per day is an example of ________.

A)sample
B)content
C)information
D)data

Question 45

Data presented in a meaningful context is known as information.

Question 46

Repositories are collections of data.

Question 47

Describe the process of automation against the background of the five-component framework of an information system.

Question 48

Describe the benefits of using an information system to store vendor and product-related data.

Question 49

In the five-component framework of an information system (IS), data is the bridge between the computer side and the human side.

Question 50

________ is defined as recorded facts or figures.

A)Information
B)Substance
C)Data
D)Content

Question 51

Procedures act as the bridge between the computer and human sides of the five-component framework of an information system (IS).

Question 52

Automation moves work from the software component to the hardware component.

Question 53

Information systems can improve process efficiency but not process effectiveness.

Question 54

Automation is the process in which the work is transferred from human side to computer side.

Question 55

In an information systems framework, data is considered to be a part of the computer side.

Question 56

Effectiveness is the ratio of benefits to costs.

Question 57

The outermost components of the symmetrical five-component framework of information systems are data and procedures.

Question 58

One of the major benefits of an information system is that it improves process quality.

Question 59

In the five-component framework of information systems, the actors are hardware and people.

Question 60

In an information systems framework, software and procedure components are both sets of instructions.

Question 61

________ information is information that directly pertains both to the context and to the subject.

A)Timely
B)Relevant
C)Measurable
D)Expensive

Question 62

Explain data with an example.

Question 63

The quality of thinking determines the quality of the information that is produced.

Question 64

Which of the following information is good information for the CEO of a call center?

A)hourly variance reports of performance parameters in each queue
B)daily report of calls attended by each employee
C)real-time information about the average time spent per call by employees
D)department-level averages of revenue generation figures

Question 65

Average wage is knowledge that can be derived from the data of individual wages.

Question 66

Data is knowledge derived from information.

Question 67

Information is data processed by grouping, comparing, or other similar operations.

Question 68

Which of the following statements is true regarding the characteristics of good information?

A)Information needs to be more than just barely sufficient for the purpose for which it is generated.
B)Information must hold an appropriate relationship between its cost and value.
C)Accurate information can be based on incomplete data.
D)Good information is just recorded facts and figures.

Question 69

Data needs to be sufficient for the purpose for which it is generated, but just barely so.

Question 70

Users develop work-arounds when data from an information system is unreliable.

Question 71

Which of the following statements is true about data characteristics of quality information?

A)Information systems that produce real-time data are less expensive than those that produce data at a later time.
B)The timeliness of information can be measured against events.
C)Accurate information can be conceived from inaccurate data.
D)Data that appears on any Web page is reliable.

Question 72

As long as information is relevant and timely, it need not always be complete.

Question 73

Which of the following is a characteristic of good data?

A)It must be available in the cloud storage.
B)It must be more than just barely sufficient.
C)It must be based on incomplete data.
D)It must be contextually relevant.

Question 74

Data delivered with active graphics need not be cross-checked for accuracy.

Question 75

Define information.

Question 76

The effectiveness of new online ad programs needs to be evaluated based on the frequency at which a customer clicks those ads.Identify the most effective and efficient method to analyze this data.

A)The click ratios must be tracked in real time.
B)The data must be saved in batches and processed a few hours later.
C)The clicks can be monitored for a short period of time and can be integrated for the total time.
D)The sample time at which the maximum data is accumulated is assumed to prevail for the entire cycle.

Question 77

Accurate data should be relevant both to the context and to the subject.

Question 78

Which of the following refers to information that is based on correct and complete data and has been processed correctly, as expected?

A)relevant information
B)measurable information
C)accurate information
D)timely information

Question 79

Timeliness of information can be measured against a calendar.

Question 80

Accurate information is based on correct and complete data, and has been processed correctly.