Deck 11: Performance Management

Question 1

Level 5 leadership involves a paradox of _________ and ________.

A) Lost time; increased skill
B) Job knowledge; personal integrity
C) Personal humility; fierce resolve
D) Mundane detail; abstract vision
E) None of these

Answer 1

C

Question 2

Discipline problems include:

A) Permissiveness
B) Rigidity
C) Inconsistency
D) All of these
E) None of these

Answer 2

D

Question 3

Qualities employers like to see in their personnel are:

A) Job knowledge, dependability
B) Flexibility, dedication
C) Initiative, cooperation
D) Concentration, trustworthiness
E) All of these

Answer 3

E

Question 4

Those individuals with qualities of _________ do not pass the buck and they act decisively.

A) Statesmanship
B) Entrepreneurship
C) Innovation
D) Service

Question 5

All of the following except _________ are important for effective discipline.

A) Adequately defined roles
B) Clear limits
C) Effective methods for corrective actions
D) Swift and severe punishment

Question 6

In any situation involving disciplinary action, the burden of proof rests on the ________.

A) Accuser
B) Third party
C) Accused
D) Accuser and the accused

Question 7

_________ focus and energize people, _________ reinforces and encourages people, _________ is needed to correct and modify behavior.

A) Activities; practice; teamwork
B) Studies; repetition; analysis
C) Goals; recognition; feedback
D) Projects; measurement; planning
E) None of these

Question 8

The purpose of corrective action is _________.

A) Punishment
B) Revenge
C) Prevent future problems
D) None of these

Question 9

Discussing alternative solutions is step _________ of the Four-step Method for Solving Performance Problems.

A) I
B) II
C) III
D) IV

Question 10

One minute praising has four characteristics including:

A) Be immediate
B) Be specific
C) Be sincere
D) Encourage the individual
E) All of these

Question 11

_________ is a careful search for excellence ― taking the absolute best as a standard and trying to surpass it.

A) Top grading
B) Bottom lining
C) Pin pointing
D) Bench marking
E) None of these

Question 12

Performance reviews should include three steps including:

A) Preparation, implementation, follow-up
B) Job design, wage administration, evaluation
C) Individual report, group report, organizational report
D) Thinking, doing, discussion
E) Content, process, application

Question 13

Setting performance objectives is important in four major areas including ________, ________, ________, and ________.

A) quantity; quality; timeliness; cost
B) past; present; future; continuous
C) personal; social; organizational; societal
D) sales; production; finance; engineering
E) None of these

Question 14

Performance reviews:

A) Keep communication lines open
B) Help motivate employees
C) Provide peace of mind to employer and employee
D) All of these

Question 15

_________ elements are important for effective discipline including ________, ________, and ________.

A) 12; judge; jury; accused
B) 9; time; place; method
C) 6; facts; deliberation; verdict
D) 3; defined roles and responsibilities; clear rules and guidelines; effective corrective action
E) None of these

Question 16

Two important criteria for bench marking are _________ and ________.

A) Product quality; service quality
B) Location; time
C) Personal; organizational
D) Past; present
E) None of these

Question 17

Performance management skills include:

A) Preparation, execution, evaluation
B) Tasks, relationships, ideas
C) Reading, writing, speaking
D) Clearly communicating goals, coaching others to succeed, correcting poor performance
E) None of these

Question 18

Approximately _________ percent of Fortune 1000 companies use some form of multi-source assessment, including evaluations from employees, employers, peers and customers. These assessments are called _________ feedback and are _________ included in an individual's formal appraisal.

A) 60; two-way; never
B) 70; continuous; often
C) 80; intermittent; usually
D) 90; 360-degree; rarely
E) None of these

Question 19

The one minute reprimand has four characteristics including:

A) Tied to salary
B) Tied to promotion
C) Tied to security
D) Tied to job assignment
E) None of these

Question 20

One minute goal setting involves identifying ________ goals, and writing these on ________ sheet(s) of pages, _________ words or less.

A) 6 to 10; 2; 500
B) 3 to 5; 1; 250
C) 1 to 3; 1; 500
D) 10 to 15; 5; 1000
E) None of these

Question 21

Behavior modification is a technique to:

A) Overcome prejudice
B) Control minds
C) Improve performance
D) None of these

Question 22

Performance improvement is likely to occur when four conditions are true, including all but one of the following:

A) Recipients believe change is necessary and feasible
B) Appropriate improvement goals are set
C) Improvement is recognized and rewarded
D) The recipient is young

Question 23

Principles for providing effective discipline and corrective action include:

A) Establish reasonable rules based on core values
B) Communicate rules to all employees
C) Provide an appeal process
D) Preserve human dignity
E) All of these

Question 24

Sam Walton wrote that success came from:

A) Maintaining records, positive attitude, good health
B) Financial performance, materials management, employee loyalty
C) Building a team, hard work, breaking old rules
D) None of these

Question 25

When reprimanding an employee, you should not:

A) Be immediate
B) Be specific
C) Be light-hearted
D) Be sincere and encouraging

Question 26

Every industry and profession requires:

A) Statesmanship
B) Entrepreneurship
C) Innovation
D) All of these

Question 27

Three elements are important for effective discipline. Which one is not one of them?

A) Defined roles, so employees know what is expected
B) A reward system for good work
C) Clear guidelines, so employees understand acceptable behavior
D) Effective methods and procedures for taking corrective action

Question 28

Seeking out the ideas of others, seeking consensus in settling disputes, and going out of your way to help others are behaviors and qualities best associated with:

A) Entrepreneurship
B) Statesmanship
C) Citizenship
D) Philanthropy

Question 29

The motto, better safe than sorry, is an attitude held by those strong in:

A) Innovation
B) Statesmanship
C) Entrepreneurship
D) None of these

Question 30

Innovation can be increased by:

A) Keeping an open mind
B) Having a questioning attitude
C) Using a new ideas system
D) All of these

Question 31

The four step method for solving performance problems include:

A) Obtain agreement that a problem exists
B) Mutually discuss alternative solutions
C) Mutually agree upon corrective action
D) Following up to evaluate results and provide encouragement
E) All of these

Question 32

The first step to developing and maintaining high job performance is to:

A) Resist complacency and have the desire to perform at your best
B) Test new work methods in the workplace
C) Learn the principles of entrepreneurship
D) Demonstrate the essential behaviors of statesmanship

Question 33

For effective corrective action, you should not charge a rule violation without first having the:

A) Time
B) Facts
C) Education
D) Skills

Question 34

Employees who have good work performance and good work attitude should be:

A) Dismissed
B) Coached
C) Trained
D) Rewarded

Question 35

Performance management is a critical element of effective leadership. One part establishes direction and clarity of assignment. It is:

A) Performance planning
B) Performance coaching
C) Correcting poor performance
D) None of these

Question 36

Principles of effective coaching include all but one of the following:

A) Focus on behavior change, not personality analysis
B) Link feedback to learning and performance goals
C) Link performance goals to key results areas for the organization
D) Coach for improvement, not just final results
E) Publicize performance improvement results

Question 37

Entrepreneurship requires all of the following except:

A) Exercise good work habits
B) Believe in yourself
C) Be willing to take risks
D) Possess unlimited financial resources

Question 38

The two key elements of level 5 leadership are:

A) Opportunity and ambition
B) Love and work
C) Personal humility and professional will
D) Skill and luck
E) Training and experience

Question 39

What is the first step in the Four-Step Method for Solving Performance Problems?

A) Follow-up to evaluate results and provide encouragement
B) Mutually discuss alternative solutions
C) Obtain agreement that a problem exists
D) Mutually agree upon action to be taken to solve problem

Question 40

Effective performance of any job requires:

A) Leadership and luck
B) Intelligence and dexterity
C) Setting objectives and measuring results
D) None of these

Question 41

In high, middle and low performance corporations, the leader's goal is to move performance to the next level.

Question 42

The Cianbro success story is based on a can-do attitude, a teamwork ethic, and caring leadership.

Question 43

Canadian mountain climber Jamie Clark identifies 5 lessons that can help organizations achieve their summits, including all but one of the following:

A) Care enough to confront; share the brutal truth
B) Know the difference between passion and obsession
C) What matters are the promises we keep, not the promises we make
D) Fear is an asset
E) It is important to appreciate the people who helped get you there

Question 44

Organizational citizenship involves cooperation and helpfulness.

Question 45

Characteristics of organizations led by level 5 leaders include all but one of the following:

A) They have the right people with the right skills in the right jobs
B) They face facts head-on without sugar-coating differences
C) They focus on their hedge hog
D) They maintain a culture of discipline
E) They are technology leaders

Question 46

The level 5 leader embodies the thought - humility is not thinking less of yourself, it is thinking of yourself less; and the level 5 leader values achievement of a worthy goal, not winning at any cost.

Question 47

As a general rule:

A) Greatest recognition should go to those employees who try the hardest, sacrifice the most, and perform the hardest work
B) Greatest recognition should go high seniority employees
C) Greatest recognition should go the newest employees
D) Greatest recognition should go to management personnel
E) Recognition should be given to all employees, without regard to accomplishments

Question 48

Peter Drucker is famous for his advice to leaders: "the problem you deny or will not address is the problem that will do you in."

Question 49

Effective organization development initiatives must be:

A) Emperically tested and fully funded
B) Understood, owned, worked and supported by all levels of the leadership pyramid

Question 50

Match the items below with their descriptions:

Question 51

Rewarding A while hoping for B refers to reinforcing negative behavior while positive behavior is ignored or punished.

Question 52

Abraham Lincoln was known for all of the following except ________:

A) Stressing freedom and equality as fundamental human values
B) Influencing others through friendliness
C) Getting out of the office and into the field
D) Having adamant resolve to preserve the union
E) Having a carefree disposition

Question 53

Management practices that lead to sustained and superior performance, regardless of the technique used, include all but one of the following:

A) Establish a direction, focus on customers, communicate with employees
B) Hire good people, delegate decision-making, perform quality work
C) Empower people, reward performance, maintain high values
D) Align resources, exchange information, achieve teamwork
E) Accelerate change, mechanize functions, reduce staff