Deck 9: Multiplying Effectiveness

Question 1

Two ways of exerting leadership strength are ________ and __________; ________ through delegation is the best.

A) Pushing down; pulling up; pulling up
B) Opening doors; closing loopholes; closing loopholes
C) Starting things; stopping things; stopping things
D) Asking others; telling others; telling others
E) Role-modeling; theorizing; theorizing

Answer 1

A

Question 2

The over promotion syndrome of being promoted to one's level of incompetency was popularized by _______.

A) Robert Townsend
B) Peter Drucker
C) Saul Gellerman
D) Rensis Likert
E) Lawrence Peter

Answer 2

E

Question 3

Top-level managers typically need first ________ skills, second ________ skills, and third ________ skills.

A) Technical; relational; conceptual
B) Relational; technical; conceptual
C) Conceptual; technical; relational
D) Conceptual; relational; technical
E) Technical; conceptual; relational

Answer 3

D

Question 4

Reasons why leaders fail to delegate include _______.

A) Lack of knowledge
B) Lack of respect
C) Lack of trust
D) Insecurity
E) All of these

Question 5

Delegate work ________ among all employees.

A) Immediately
B) Fairly
C) Partially
D) Slowly

Question 6

It is important to match _______.

A) Interests of the individual with demands of the job
B) Customers with financial procedures
C) Forward planning with task analysis
D) Long term problems with quick fix solutions
E) None of these

Question 7

The time perspective of the individualist is _______.

A) The present
B) The future
C) The near future
D) The past

Question 8

Individualists provide _______.

A) Creativity
B) Clarity of direction
C) Consistency
D) Warmth and support

Question 9

________ feel primary responsibility to other people.

A) Traditionals
B) Participatives
C) Individualists
D) None of these

Question 10

The meaning of, "Who would pick someone who smells like fish and mud? Who would pick an unpopular tax collector? Who would pick leaders from filthy wharves and toil-filled fields? But He did, and together they changed the world," is _______.

A) The effective leader multiplies accomplishment through delegation
B) Every field needs leadership
C) Leaders don't need formal education
D) Leadership is a mystery
E) None of these

Question 11

Indecision and confusion on the leader's part creates ________ for employees.

A) Doubt
B) Confusion
C) Confidence
D) Both Doubt and Confusion

Question 12

Be certain that employees know what decisions they have authority to make, and have decisions made at the ________ possible organizational level.

A) Highest
B) Lowest
C) Slowest
D) Fastest

Question 13

_______, _______, and ________ are high-value words for traditional, participative, and individualistic personalities, respectively.

A) Education; experience; heredity
B) Responsibility; love; freedom
C) Courage; creativity; loyalty
D) None of these

Question 14

________ avoid not being themselves.

A) Traditionals
B) Participatives
C) Individualists
D) None of these

Question 15

The life span of most businesses is _______, primarily because of lack of _______.

A) Two years; money
B) One and one-half generations; delegation
C) Short; plant and equipment
D) One hundred years; systems and procedures
E) None of these

Question 16

Delegate ________ tasks so that a subordinate can see a project or assignment through to completion; allow time to get the task done.

A) Whole
B) Partial
C) Fun
D) Boring

Question 17

________ said, "Develop your people to do their jobs better than you can. Transfer your skills to them smart managers like to see their employees increase their responsibilities because it frees the managers to tackle new or undone tasks."

A) Martha Stewart
B) Michael Eisner
C) Mary Kay
D) Bill Gates
E) Ted Turner

Question 18

________ are comfortable with rules, policies, and procedures.

A) Traditionals
B) Participatives
C) Individualists
D) None of these

Question 19

The opportunity to move from blue collar to white collar jobs is ________ common in the U.S. than the rest of the world.

A) Less
B) More

Question 20

An effective way to make a successful vital shift is to use the _______.

A) New-job tryout
B) Lost cause test
C) Reverse movement
D) Up-side down pyramid
E) None of these

Question 21

The typical progression of careers is as follows:

A) Coordinating, thinking, doing
B) Doing, thinking, coordinating
C) Doing, coordinating, thinking
D) Thinking, doing, coordinating

Question 22

The vital shift refers to:

A) The change in emphasis when a person leaves one type of work and moves to another
B) A change in employee attitude
C) A change in the human resources/physical facilities mix
D) A new form of automatic transmission

Question 23

The typical sequence of career stages, nature of work, and focus of work is:

A) Early career, thinking, people
B) Later career, doing, things
C) Middle career, coordinating, ideas
D) Early career, coordinating, ideas
E) None of these

Question 24

Proven principles for assigning work include:

A) Consider the availability of the employee's time and whether this is the ideal person to do the job
B) Use the correct language for the employee's training level
C) Be considerate but never apologetic for assigning someone to do a job
D) Give people the opportunity to ask questions and express opinions
E) All of these

Question 25

Patrick Henry was ________ when he said, "Give me liberty, or give me death."

A) Traditional
B) Participative
C) Individualistic
D) Confused

Question 26

Two reasons for mastering delegation skills are:

A) It frees time; develops others
B) It reduces cost; ends conflict
C) It lowers revenue; improves relationships
D) It raises morale; increases self-understanding
E) None of these

Question 27

The Peter Principle refers to:

A) The shop floor exhaustion syndrome
B) The tendency of organizations to promote individuals to their level of incompetence
C) The tendency of individuals to take on more work than they can perform
D) The principle of vertical versus horizontal organizational structure

Question 28

Participatives:

A) Need immediate reward for good performance
B) Should be included in the decision-making process
C) Need tangible awards for service to the company
D) Work best with individual job assignments rather than group work

Question 29

Which rules apply to effective delegation: (a) know your subordinate well;
(b) use the interrogatory approach when delegating work;
(c) avoid delegating tasks that are pets, personal, or petty;
(d) delegate with consistency.

A) a, b, c
B) b, c, d
C) a and d
D) None of these
E) All of these

Question 30

Long range planning, strategic decision-making, and the weighing of ethical considerations in employee, customer, and government relations require what kind of skills?

A) Tactical
B) Conceptual
C) Technical
D) Rational

Question 31

This approach allows an individual to work at a different type of job for a period of time to see if the work is agreeable and can be performed effectively.

A) Vital shift
B) New job tryout
C) Top level management
D) The Peter Principle

Question 32

A list of important principles for giving orders includes all the following except:

A) Know exactly what you want to communicate
B) Present orders in logical sequence and clear, concise language
C) Take responsibility for the orders that you give
D) Tell rather than ask, therefore leaving no doubt that you expect compliance

Question 33

Committee projects, employee involvement teams, and group activities are preferred by ________ personality types.

A) Traditional
B) Participative
C) Universal
D) Individualistic

Question 34

Individualists tend to do all but which one of the following:

A) Find flaws in procedures
B) Focus on the present
C) Establish rules and regulations
D) Consider possibilities

Question 35

Proven principles for assigning work include:

A) Know exactly what you want to communicate before giving an order
B) Ask rather than tell, but leave no doubt that you expect compliance
C) Make assignments in logical sequence using clear and concise language
D) Take responsibility for the orders you give
E) All of these

Question 36

Traditionals prefer _______, participatives prefer _______, and individualists prefer _______.

A) Interaction; manners; results
B) Good times; generosity; creativity
C) Structure; interaction; creativity
D) None of these

Question 37

What two purposes does effective delegation serve?

A) Gives the leader a chance to see how well subordinates work; gives subordinates a chance to compete with other employees
B) Helps the leader cut down on routine work; helps the subordinate learn self-control
C) Provides more time for the leader to handle important matters; provides less time for employees to waste the company money
D) Gives the leader time to carry out other responsibilities; gives the subordinate a sense of accomplishment and job satisfaction

Question 38

Rules for effective delegation include:

A) Don't delegate the bad jobs, saving the good ones for yourself
B) Use delegation as a development tool
C) Learn to live with work styles that are not like your own
D) Insist upon clear communications when delegating work
E) All of these

Question 39

In delegating work, which set of the three D's should you follow?

A) Delegate it, do it, or deploy it
B) Do it, delegate it, or ditch it
C) Distribute it, do it, or destroy it
D) Diminish it, delegate it, or do it

Question 40

The preferred basis of growth for the ________ is introspection and self-analysis.

A) Traditionalist
B) Participative
C) Individualist
D) None of these

Question 41

________ and ________ are the personality factors most strongly associated with leadership effectiveness.

A) Agreeableness; low neuroticism
B) Openness to experience; low neuroticism
C) Extroversion; conscientiousness

Question 42

Identify a management practice most conducive to the traditional personality.

A) Avoid control mechanisms
B) Provide clear-cut goals and objectives
C) Focus on interpersonal relationships
D) Emphasize teamwork

Question 43

According to John Holland, the following are typical matches between personalities and occupations.

A) Realistic-engineer; Investigative-geologist
B) Artistic-composer; Social-counselor
C) Enterprising - lawyer; conventional-accountant
D) All of these

Question 44

The following professions are traditional, participative, and individualistic by nature.

A) Accounting, counseling, art
B) Advertising, banking, health care
C) Music, medicine, journalism
D) Education, law, military

Question 45

Studies of boys' groups show the influence of social roles, including all but one of the following:

A) Antagonists
B) clowns
C) Mascots
D) Fall guys
E) advocates

Question 46

S.I. Hayakawa says: "The primary goal of a human being is not ________, but ________."

A) Submission; domination
B) Survival; growth
C) Personal expression; social interaction
D) Self-preservation; preservation of the symbolic self
E) None of these

Question 47

Personality is both ________ and _______, as emphasized by ________ and _______.

A) Public; private; Thoreau; Lincoln
B) Good; evil; Victoria; Joan of Arc
C) Open; closed; Moses; Franklin
D) Personal; social; Spinoza; Shakespeare

Question 48

In interpersonal relations, Saint Augustine said:

A) See everything
B) Overlook a lot
C) Change a little
D) Hear the other side

Question 49

Author Susan Cain's conclusion about introversion and extroversion include all but one of the following statements.

A) Extroverts are not as intelligent as introverts
B) An emphasis on "we" work over "I" work favors extroverts
C) Humanity would be diminished without diversity of personalities
D) Personality is the product of biology and culture
E) Celebrate and capitalize on natural personality strengths

Question 50

The message of the mask is:

A) The importance of self-concept
B) The importance of art
C) The importance of time
D) The importance of power
E) None of these

Question 51

The five right relationships of the Confucian ideal include the following:

A) Father and son
B) Ruler and subject
C) Husband and wife
D) Friend and friend
E) All of these

Question 52

The question(s) that should be answered in the affirmative when selecting employees and designing work are:

A) Can one perform the work at the proficiency required?
B) Does one want to do the work at the proficiency required?
C) Is there a good psycho-social fit between the worker and the job?
D) All of these

Question 53

Gordon Allport conceived of personality in terms of:

A) Early determinants of behavior
B) Cardinal, central, and secondary traits
C) Social conditioning
D) Motivational levels
E) None of these

Question 54

The "Big Five" personality traits measured by McCrae and Costa are:

A) Responsibility, generosity, independence, peacefulness, stability
B) Openness to experience, conscientiousness, extroversion, agreeableness, neuroticism
C) Neither of these

Question 55

The work style of an individualist is best described by which of the following?

A) Give me a job and let me do it my own way.
B) Be specific about jobs and responsibilities that are mine.
C) Does the group agree that this is the best way to get the job done?
D) We work best as a team.

Question 56

Soren Kierkegaard's ideal or model person was a:

A) Driving giver
B) Drifting taker
C) Both driving giver and drifting taker
D) None of these

Question 57

When a leader makes an assignment, the leader should:

A) Be considerate, but not apologetic
B) Make the assignment in a clean and logical manner
C) Explain the importance of the assignment
D) Give opportunity to ask questions and express opinions
E) All of these

Question 58

Author Ram Charan states:

A) Moving from individual contributor to first-level manager and moving from mid-level manager to top-level manager are the two hardest transitions for people to make.
B) Moving from first-level manager to mid-level manager is the hardest transition for people to make.
C) Moving out of management to the role of individual contributor is the hardest transition for people to make.
D) Transitions are easy when an organization is growing.
E) None of these.

Question 59

All but one of the following are steps that help close communication gaps caused by personality differences.

A) Be tolerant
B) Be quiet
C) Talk it out
D) Give a little

Question 60

_______, _______, ________ personality traits are particularly conducive to "getting along" with others.

A) High extroversion; high openness to experience; high neuroticism
B) Low openness to experience; high agreeableness; low conscientiousness
C) Low neuroticism; high extroversion; low openness to experience
D) High conscientiousness; high agreeableness; low neuroticism

Question 61

Relational skills are equally important at every level of management responsibility.

Question 62

The technical skills needed for success increase at each higher level of management.

Question 63

________ tends to increase the most during people's twenties; _________ tends to increase the most during people's thirties.

A) Neuroticism; agreeableness
B) Conscientiousness; agreeableness
C) Extroversion; Neuroticism
D) Agreeableness; extroversion
E) Openness to experience; conscientiousness

Question 64

Match the items below with their descriptions:

Question 65

All of the following statements are true except:

A) High conscientiousness underlies deliberation
B) High extroversion underlies communication
C) High agreeableness underlies harmony
D) High openness to experience underlies creativity
E) High neuroticism underlies stability

Question 66

Two trends in the U. S. work force are: 1) physical work is becoming more prevalent than knowledge work; 2) production work is becoming more prevalent than service work.

Question 67

Thomas Alva Edison was known for working alone in the discovery of new inventions.

Question 68

The successful manger today:

A) Must be effective at both oral and written communication
B) Must have stamina to work long hours at an intense pace
C) Must be able to handle work characterized by fragmentation, brevity and variety
D) Must have good human relation skills
E) All of these

Question 69

In general, conceptual skills become more important than technical skills at higher levels of management.

Question 70

Having job descriptions with duties spelt out in priority order is an effective way to manage an individualist.

Question 71

Conventional people tend to be:

A) Energetic, ambitious, risk taking
B) Frank, practical, rugged
C) Analytical, reserved, scholarly
D) Original, impulsive, creative
E) Careful, self-controlled, structured

Question 72

Most people have characteristics of traditionalists, participatives, and individualists, but develop a preference for one or two over the others.

Question 73

Conceptual skills refer to charting a direction, determining strategies to succeed, and making policy decisions.