Deck 7: Communication

Question 1

________ is the process of putting ideas or thoughts into symbolic form.

A)Sourcing
B)Encoding
C)Decoding
D)Sending

Answer 1

B

Question 2

_________ are a specific type of interpersonal conflict involving direct verbal attacks on another individual.

A)Destructive conflicts
B)Constructive conflicts
C)Aggressive channel conflicts
D)None of the above is correct

Answer 2

A

Question 3

___________ occurs in the sender's and receiver's minds.

A)External noise
B)Internal noise
C)Distortion
D)Blurring

Answer 3

B

Question 4

The average person spends _________ of waking hours in some form of communication.

A)10
B)20
C)70
D)90

Question 5

The __________ is used in the book to illustrate avoiding potentially bad news or communication.

A)Bear
B)Ostrich
C)Chicken
D)Alligator

Question 6

Anthropologist E.T.Hall in his book The Silent Language said that:

A)What people do is more important than what they say
B)Silence is meaningful
C)Conflict is everything
D)Beware of underlying messages

Question 7

__________ Theory claims that individuals seek to develop relationships that will maximize the benefits or profits and minimize the costs or deficits.

A)Elbing
B)Social Exchange
C)Life Sciences
D)Ostrich Effect

Question 8

Listening to a political ad or an ad for a new product usually requires:

A)Critical listening
B)Intellect
C)Emotions
D)An extroverted personality

Question 9

___________ are things that suggest something else through association,such as a tattoo or engagement ring.

A)Fine tuning
B)Symbols
C)Kinesics
D)Gifts

Question 10

_________ is the ability to recognize and identify another's feelings by putting oneself in that person's place.

A)Empathy
B)Critical listening
C)Reflective listening
D)Pleasurable listening

Question 11

The receiver of a message is the __________ or audience.

A)Communicator
B)Sender
C)Destination
D)Channel

Question 12

_____________ is the distance between speakers.

A)Artifacts
B)Cybernetics
C)Proxemics
D)Calibrations

Question 13

According to researcher DeVito in the book,several factors will influence your choice of conflict strategies,but this is not one of them.

A)Goals
B)Emotional State
C)Cognitive assessment of the situation
D)Intimacy level

Question 14

_________ are statements that ascribe blame or judge others.They can lead to arguments.

A)I-messages
B)You-messages
C)They messages
D)Expert messages

Question 15

The ______ is the method by which communication travels from source to sender to receiver.

A)Channel
B)Interference
C)Destination
D)N Ach factor