Deck 6: Communication: Key to Interpersonal Relations

Question 1

The language used in normal conversation should be the language used in a written report.

Answer 1

True

Question 2

Through the _____ communications process, individuals interact with each other, learning about one another's feelings, beliefs, and desires.

A) intrapersonal
B) interpersonal
C) group
D) public
E) mass

Answer 2

B

Question 3

During the _____ communications process, one thinks, reasons, evaluates, and speaks with oneself.

A) intrapersonal
B) interpersonal
C) group
D) public
E) mass

Answer 3

A

Question 4

Conflict management and resolution through communication often require differing leadership communication styles because situations differ.

Question 5

Tactical communication is used to solicit information and generate compliance without being confrontational or resorting to the use of physical force.

Question 6

Select the correct statement.

A) All human problems are communications problems.
B) Good communication techniques guarantee good communication.
C) Both sender and receiver share responsibility for a misunderstood communication.
D) Good communication always results in understanding.
E) All of the above are correct statements.

Question 7

A meeting is not necessary if:

A) time is limited.
B) participant tasks are interdependent.
C) more than one decision must be made.
D) misunderstandings are likely.
E) all of the above.

Question 8

The most successful police option in hostage situations includes an assault on the hostage taker's position by a specialized police tactical team.

Question 9

The cross-cultural communication process occurs whenever a person from one culture sends a message to, and receives a message from, a person within the same culture.

Question 10

Successful communication results from effective thought and meaning transmission rather than simple information transmission.

Question 11

Care must be exercised when preparing field notes because the notes are the primary source documents for any subsequent official report.

Question 12

During the _____ communications process, a limited number of people share thoughts, identify and solve problems, and develop new ideas through synergism.

A) intrapersonal
B) interpersonal
C) group
D) public
E) mass

Question 13

Working in teams and task forces tends to:

A) promote innovation and creative thinking.
B) increase task accomplishment speed.
C) lower costs.
D) enhance quality of decisions.
E) all of the above.

Question 14

Effective verbal and non-verbal communication in police work is:

A) essential.
B) facilitates interaction and helps maintain citizen satisfaction.
C) reduces victim distress and de-escalates emotion and conflict.
D) critical to officer self-management.
E) all of the above.

Question 15

The one single ideal method of communication is a personal face-to-face conversation through which the parties can observe non-verbal communication behavior.

Question 16

Culture shock (stress and anxiety caused by severe cultural change) does not occur in relatively homogeneous populations.

Question 17

Communication:

A) is an event that involves at least two people.
B) does not contain communicative value unless it has a verbal component.
C) is a simple process.
D) is a medium for the transmission of thought and meaning.
E) all of the above.

Question 18

Select the correct statement.

A) Meanings are not in words alone.
B) More communication is not always better.
C) No single person or event causes another's reaction to a communication.
D) Effective communication will not solve all problems.
E) All of the above are correct statements.

Question 19

Obstacles to effective communication include:

A) the absence of emotional barriers.
B) effective listening.
C) the presence of physical barriers.
D) common meanings in words and phrases.
E) all of the above.

Question 20

Common sources of information for a police officer can include virtually any item, document, database, or person other than a criminal suspect.

Question 21

Poor understanding and limited knowledge of cross-cultural communication concepts can lead to:

A) positive professional job task performance.
B) job-related stress and poor officer health.
C) officer promotion possibilities.
D) fewer citizen complaints.
E) all of the above.

Question 22

The _____ enables police agencies to analyze and correlate various data sources to create a detailed view of crime incidents and related factors within a specific area.

A) NCIC
B) NCIC 2000
C) NIBRS
D) GIS
E) all of the above.

Question 23

If police officers and agencies wish to receive favorable news media coverage, they should:

A) promote a relationship with the media that is based on honesty, trust, and inclusiveness.
B) include the media in background briefings, if appropriate.
C) not attempt to control the media.
D) avoid confrontations with the media and admit problems and mistakes.
E) all of the above.

Question 24

Select the correct statement.

A) Field notes are the property of the officer and not subject to review by another person.
B) Use of police jargon is appropriate in all but official reports.
D) Defective reports cast doubt on the professionalism of the writer.
D) Official reports are not shared with private insurance companies.
E) All of the above are correct statements.

Question 25

Through tactical communication, voluntary compliance may be achieved by.

A) taking action prior to making any request for compliance.
B) remaining silent about the reason for compliance.
C) withholding information about police courses of action.
D) requesting cooperation.
E) all of the above.

Question 26

The _____ provide(s) more complete and detailed information about crime than do the summary statistics of the traditional UCR system.

A) NCIC
B) NCIC 2000
C) NIBRS
D) GIS
E) all of the above.

Question 27

As ethical communicators, police officers should:

A) confront those who engage in unethical communication behavior.
B) always speak the truth.
C) not seek alternatives to full disclosure of information.
D) not engage in deception.
E) all of the above.