Deck 17: Team Building and Team Training

Question 1

Team building programs typically operate by:

A)Helping the team to clarify its goals.
B)Developing agreement about team roles and norms.
C)Improving group members' interpersonal skills.
D)Increasing a sense of belonging and team spirit.
E)All of the above.

Answer 1

E

Question 2

Which type of training leads to shared mental models for the team?

A)Assertiveness training.
B)Cross-training.
C)Team Resource Management.
D)Interpositional training.
E)None of the above.

Answer 2

D

Question 3

Compare and contrast cross-training and interpositional training.

Answer 3

Cross-training involves training team members in the technical skills of several jobs , in order to increase the flexibility of team members.. Interpositional training allows team members to understand the working knowledge and interconnections among actions of team member, which leads to shared mental models.

Question 4

Evaluation studies measure the impacts of team building on all of the following EXCEPT ___________ criteria:

A)Cognitive.
B)Affective.
C)Team process.
D)Performance.
E)Job satisfaction.

Question 5

Evaluation studies show team-building techniques focused on __________ are most effective for improving performance.

A)Task issues.
B)Morale boosting.
C)Role clarification.
D)Goal-setting.
E)None of the above.

Question 6

What skills are taught in teamwork training programs?

Question 7

Which type of team-building program fosters team spirit and builds interpersonal connections among team members?

A)Role clarification.
B)Goal-setting.
C)Interpersonal process skills.
D)Cohesion building.
E)Problem solving.

Question 8

Team Resource Management is training to develop competencies so a team can operate effectively under _________ conditions.

A)Stressful.
B)Unsafe.
C)Changing.
D)Uncertain.
E)Cross-cultural.

Question 9

Getting team members to work together for a charity, such as Habitat for Humanity, is which type of teambuilding program?

A)Role clarification.
B)Goal-setting.
C)Interpersonal process skills.
D)Cohesion building.
E)Problem solving.

Question 10

Team building programs are often not used by organizations because:

A)Research shows they are not effective.
B)Managers are uncertain about the benefits of team building.
C)The programs are very expensive to conduct.
D)Team members usually already have sufficient group process skills.
E)All of the above are true.

Question 11

Which of the following is a symptom of an ineffective team?

A)Confusion about assignments and roles.
B)Lack of involvement from team members.
C)Ineffective meetings with low participation.
D)High dependence on the leader.
E)All of the above are symptoms of an effective team.

Question 12

When there are personality clashes between team members, effective teambuilding would involve:

A)Changing the individual personalities.
B)Getting rid of one or both of the members.
C)Helping team discuss expectations to negotiate an agreement between conflicting members.
D)Referring members to therapy.
E)Breaking up the team.

Question 13

Which of the following is NOT an appropriate definition of team building?

A)Team building is a problem solving process that examines what keeps a team from being effective.
B)Team building is using group exercises to examine and improve how a group operates.
C)Team building is the process of developing a strong sense of belonging to a team.
D)Team building means developing the technical and group process skills of group members.
E)All of the above are definitions of team building.

Question 14

__________ is used to increase the flexibility of team members, by having them trained in the technical skills of two or more jobs.

A)Assertiveness training.
B)Cross-training.
C)Team Resource Management.
D)Interpositional training.
E)None of the above.

Question 15

Which of the following should organizations NOT consider when planning on teambuilding?

A)The organization's culture.
B)The organization's reward system.
C)Support from top management.
D)Whether teambuilding is still a fad.
E)Whether teams are ineffective.

Question 16

Which type of team-building program is designed to clarify the purpose of the team?

A)Role clarification.
B)Goal-setting.
C)Interpersonal process skills.
D)Cohesion building.
E)Problem solving.

Question 17

Research suggest that ________% of training actually transfers to the work environment.

A)1.
B)10.
C)25.
D)70.
E)90.

Question 18

Which of the following is NOT a criterion for effective teams?

A)Goals and values are clear.
B)Climate of trust and support.
C)No conflict about task issues.
D)Effective problem-solving.
E)All of the above are criteria for effective teams.

Question 19

Which of the following is a type of team-building program?

A)Role clarification.
B)Goal-setting.
C)Interpersonal process skills.
D)Cohesion building.
E)All of the above.

Question 20

What are the main types of team-building programs and their primary objectives?

Question 21

When providing team training, it is better to train members individually.

Question 22

There is only one definition of team building.

Question 23

Which of the following type of training is self-managed?

A)Assertiveness training.
B)Cross-training.
C)Team Resource Management.
D)Interpositional training.
E)Action learning.

Question 24

The first step in training is to conduct a needs assessment.

Question 25

Action learning trains team members to:

A)Develop skills that can be used in a variety of roles.
B)Develop assertive skills.
C)Learn how to analyze and solve real-life problems in their organizations.
D)Develop shared mental models.
E)None of the above.

Question 26

Group process evaluations are important for a team because:

A)They inform managers about organizational problems outside of the team.
B)They help the team to improve how it operates.
C)They reduce social loafing in the team.
D)They help the team to re-evaluate its goals.
E)All of the above are true.True/False

Question 27

All teambuilding should take place in the team's actual work environment to be effective.

Question 28

Research suggests that most skills learned in training are transferred to the work environment.

Question 29

Interpositional training leads to shared mental models.

Question 30

It is not possible to evaluate the effects of teambuilding against a set of criteria, as teambuilding success is based upon perceptions of those who participate.

Question 31

Teambuilding can address interpersonal issues but not performance issues for a team.

Question 32

Research has demonstrated that team-building programs are largely ineffective.