Deck 9: Decision Making

Question 1

The style of group decision making where group votes and majority rules is:

A)Democratic
B)Consultative
C)Consensus
D)Normative
E)Superordinate

Answer 1

A

Question 2

Normative decision-making is based upon the assumption that:

A)Decisions are made better by groups.
B)Decisions are made better by individuals.
C)The best type of decision-making depends on the characteristics of team members.
D)The best type of decision-making depends on the nature of the problem.
E)The best type of decision-making depends on the size of the group.

Answer 2

D

Question 3

The best way to fully utilize team resources is the ________ approach to group decision-making.

A)Democratic
B)Consultative
C)Consensus
D)Normative
E)Superordinate

Answer 3

C

Question 4

In a sample of work teams in more than 100 companies, researchers found _____ to be used most frequently.

A)Democratic
B)Consultative
C)Consensus
D)Normative
E)Superordinate

Question 5

When group members put concern for the group's social relations ahead of their desire to make a good decision, then the group is likely to suffer from:

A)Group Polarization
B)Groupthink
C)Risky Shift Phenomenon
D)Consensus Blockage
E)Ringi Effect

Question 6

Group decisions are superior to individual decisions when:

A)The group contains homogeneous members with similar values.
B)The communication is limited to only the members with appropriate expertise.
C)The problem is simple enough to easily analyze.
D)All of the above are true.
E)None of the above are true.

Question 7

The theory that provides a system to analyze a problem to determine the best approach for making a decision is called:

A)Normative Decision Making
B)Nominal Group Technique
C)Situational Leadership Theory
D)Delphi Method
E)Group Polarization

Question 8

Compared to unstructured group decisions, the use of structured decision making techniques (such as the Nominal Group Technique):

A)Increases the amount of social communication in a group.
B)Reduces the impact of power differences within the group.
C)Reduces satisfaction with the group's decision.
D)Decreases acceptance of the group decision.
E)All of the above are true.

Question 9

When are group decisions superior to individual decisions?

Question 10

The ________ approach to group decision-making is often used in a work group when the leader has management authority and responsibility for the group decision.

A)Democratic
B)Consultative
C)Consensus
D)Normative
E)Superordinate

Question 11

What are the three causes of group decision-making problems, and their impact on group decisions?

Question 12

Group decision making is often disrupted by:

A)Premature closure - trying to avoid conflict by making a quick decision.
B)Time pressures that force a group to rush through the decision process.
C)Status differences that disrupt open communication.
D)All of the above are true.
E)None of the above are true.

Question 13

The style of group decision making where the leader has authority to make the decision but asks for advice from the group is called:

A)Democratic
B)Consultative
C)Consensus
D)Normative
E)Superordinate

Question 14

Which of the following factors contributes to groupthink?

A)Structural decision-making flaws
B)Cohesiveness
C)Stress
D)All of the above
E)None of the above

Question 15

______ refers to phenomenon when the effect of a group discussion leads to a final decision more extreme than the average of the members.

A)Group Polarization
B)Groupthink
C)Risky Shift Phenomenon
D)Consensus Blockage
E)Ringi Effect

Question 16

When evaluating what approach a group should use to make a decision, it is important to remember that:

A)Speed is usually the most important criteria.
B)Individuals usually make higher quality decisions than groups.
C)Groups should be used when acceptance and implementation are important.
D)All of the above are true.
E)None of the above are true.

Question 17

Which of the following is NOT a benefit of using a group to make a decision?

A)Group members pool their knowledge so they are less likely to repeat mistakes.
B)The decision process is more efficient because of increased resources.
C)Participants are more motivated to implement a group decision.
D)Group members gain in knowledge by participating in the decision.
E)All of the above are benefits of using groups.

Question 18

Compared to Japanese companies, decisions made by U.S. companies:

A)Are slower.
B)Are less likely to fail at implementation.
C)Are quicker.
D)Are more cost-effective.
E)Of lower quality.

Question 19

The style of group decision making where all group members participate and agree to accept the decision is:

A)Democratic
B)Consultative
C)Consensus
D)Normative
E)Superordinate

Question 20

Primary criteria for evaluating a decision-making approach are:

A)Quality, speed, and acceptance.
B)Cost, quality, and acceptance.
C)Quality, acceptance, and conflict.
D)All of the above.
E)None of the above.

Question 21

Structured decision-making techniques assume:

A)That socializing is pertinent to good decisions.
B)That socializing is a problem in group decision-making.
C)That participation should be unequal.
D)All of the above
E)None of the above
True/False

Question 22

In order to achieve a consensus decision, group members should:

A)Change their position to avoid conflict.
B)Look for collaborative solutions that allow both sides to win.
C)Use techniques to reach agreement quickly.
D)Discourage participation from people without strong opinions.
E)All of the above are true.

Question 23

The Delphi and Ringi Techniques use only written information.

Question 24

All causes of group decision-making problems are internal to the group.

Question 25

The consultative approach to group decision-making is the most time-consuming.

Question 26

All decisions are made better by groups.

Question 27

It is not possible to evaluate decision-making approaches; the success of the approach can only be determined by the consequences of the decision.

Question 28

Research suggests better decisions occur with structured decision-making strategies such as the Nominal Group Technique.

Question 29

The best approach to group decision-making is the democratic approach.

Question 30

Due to the increased pool of skills, groups are more efficient than individuals in making decisions.

Question 31

Heterogeneous groups make better decisions than homogenous groups.

Question 32

Groupthink is exemplified by historical events such as the Cuban missile crisis.