Deck 4: A: The Fulfillment Process

Question 1

In the fulfillment process,which department prepares and sends the quotation?

A)Sales
B)Purchasing
C)Accounting
D)Production

Answer 1

A

Question 2

In a manual process,which of the following documents accompanies the shipment and specifies the items and quantities shipped?

A)purchase order
B)picking list
C)invoice
D)packing list

Answer 2

D

Question 3

Which of the following data is NOT typically found in a sales order?

A)requested delivery date
B)actual delivery date
C)material number
D)shipment terms

Answer 3

B

Question 4

In a manual process,which of the following documents is a commitment by the customer to purchase the materials?

A)purchase order
B)sales order
C)picking list
D)packing list

Question 5

In a manual process,which of the following documents is created by the warehouse when they receive a sales order?

A)purchase order
B)sales order
C)picking list
D)invoice

Question 6

Payment terms are declared by the seller at what step?

A)Customer Inquiry
B)Quotation
C)Purchase Order
D)Sales Order

Question 7

Which of the following data is NOT typically found in a picking document?

A)quantity
B)material number
C)price
D)F.O.B.Point

Question 8

In the fulfillment process,which department prepares and sends the invoice?

A)Sales
B)Accounting
C)Warehouse
D)Production

Question 9

Which of the following data is NOT typically found in a packing list?

A)Ship to:
B)quantity
C)Bill to:
D)invoice date

Question 10

In the fulfillment process,which department prepares and sends the shipment?

A)Sales
B)Purchasing
C)Accounting
D)Warehouse

Question 11

When using an ES,the person responsible for preparing shipments can retrieve a list of orders that need to be shipped.Such a list is called:

A)billing due list
B)delivery due list
C)order due list
D)customer order list

Question 12

When using an ES,the person responsible for preparing invoices can retrieve a list of orders that need to be billed.Such a list is called:

A)billing due list
B)delivery due list
C)order due list
D)customer order list

Question 13

In a manual process,which of the following documents is used to track the progress of the fulfillment process?

A)purchase order
B)sales order
C)picking list
D)invoice

Question 14

A company does not have sufficient inventory of materials ordered by a customer.So,it ships what it has now and will ship the remaining at a later date when more materials are available.Which of the following best describes the above scenario?

A)balked shipment
B)rejected shipment
C)picking
D)backorder

Question 15

Which of the following data is NOT typically found in a quotation?

A)requested delivery date
B)quantity
C)price
D)terms of delivery

Question 16

In a manual process,which of the following documents is an itemized list of the materials sent or the services provided to the customer,with the cost of the items plus discounts,taxes,shipping,and other charges?

A)purchase order
B)sales order
C)invoice
D)packing list

Question 17

Which of the following data is NOT typically found in an invoice?

A)Ship to:
B)quantity
C)price
D)picked quantity

Question 18

Which of the following data is NOT typically found in a customer purchase order?

A)material number
B)quantity
C)storage location
D)price

Question 19

Which of the following is the correct order of the Fulfillment Process?

A)Receive Customer Inquiry,Receive Customer Purchase Order,Create Sales Order,Prepare and Send Shipment,Create and Send Invoice,Receive Payment
B)Receive Customer Purchase Order,Receive Customer Inquiry,Create Sales Order,Prepare and Send Shipment,Create and Send Invoice,Receive Payment.
C)Receive Customer Inquiry,Receive Customer Purchase Order,Create Sales Order,Create and Send Invoice,Prepare and Send Shipment,Receive Payment.
D)Create Sales Order,Receive Customer Inquiry,Receive Customer Purchase Order,Prepare and Send Shipment,Create and Send Invoice,Receive Payment.

Question 20

In the fulfillment process,which department receives payment?

A)Sales
B)Purchasing
C)Accounting
D)Warehouse

Question 21

Payment terms are declared by the buyer at what step?

A)Customer Inquiry
B)Quotation
C)Purchase Order
D)Sales Order