Deck 17: Requesting Support

Question 1

A new graduate nurse feels that the staff nurses are not empathetic and do not provide reassurance or positive feedback.Which action by the graduate nurse is appropriate?

A)Use an antagonistic approach to seek support from a nurse who is a mentor.
B)Use a nonassertive approach to seek physical support from the staff nurses.
C)Use an assertive approach to seek affective support from the nurse manager.
D)Use an aggressive approach to seek cognitive support from other graduate nurses.

Answer 1

Use an assertive approach to seek affective support from the nurse manager.

Question 2

Three emergency department (ED)nurses are interested in initiating a new policy related to family presence during cardiopulmonary resuscitation (CPR).The steps to request support for initiation of this policy are listed below.Arrange the steps in the correct order of use?

A)The nurses review literature and survey ED nurses about family presence during CPR.
B)The nurses practice their presentation to the nurse manager.
C)The nurses identify the need to gain support from the nurse manager for this policy.
D)The nurses decide to approach the nurse manager with their idea.
E)The nurses develop a specific strategy to present the information to the nurse manager.

Answer 2

C,D,A,E,B

Question 3

A nurse manager seeks to reduce staff nurses' stress and promote retention.It is most important for the nurse manager to take which action?

A)Develop a mentoring program to provide cognitive and affective support.
B)Focus on cognitive support instead of affective or physical support.
C)Limit affective support to annual recognition of nurses' accomplishments.
D)Place the highest priority on purchasing equipment to provide for physical support.

Answer 3

Develop a mentoring program to provide cognitive and affective support.

Question 4

A nurse is breastfeeding but has no private,sanitary area to pump breast milk while working;she also discovers that at least 10 other employees at the hospital have the same problem.Which action by the nurse would most likely result in acquiring a clean,private area to pump breast milk?

A)The nurse demands that the nursing director provide a private area within one week.
B)The nurse develops a clear,detailed plan and suggests several possible private areas.
C)The nurse sends an e-mail to the nursing supervisor with a description of the problem.
D)The nurse writes a letter to the nurse manager and asks others to add their signatures.

Question 5

The nurse manager decides to initiate a mentoring program for new graduate nurses on a medical unit.The nurse manager should consider asking which nurse(s)to serve as mentors? Select all that apply.

A)A nurse who excels in nursing knowledge and skills and has a positive attitude.
B)A nurse who has excellent communication skills and a positive outlook.
C)A nurse who is certified in psychiatric care and works in a mental health setting.
D)A nurse who excels as a manager and has an advanced degree in administration.
E)A nurse who is warm,empathetic,and has a passion for nursing and helping others.