Deck 1: Managers and Management

Question 1

Effectiveness refers to the attainment of the organization's goals.

Answer 1

True

Question 2

Supervisors and team leaders may both be considered first-line managers.

Answer 2

True

Question 3

Deciding who will be assigned to which job is a part of the leading function of management.

Answer 3

False

Question 4

Providing motivation is part of the controlling function of management.

Question 5

A goal of efficiency is to minimize output costs while maximizing input costs.

Question 6

The four contemporary management processes are planning,organizing,leading,and commanding.

Question 7

In order to be considered a manager,an individual must direct,oversee,or work with others.

Question 8

A manager does not work directly on tasks for the organization.

Question 9

Disturbance handler is one of Mintzberg's interpersonal roles.

Question 10

Fayol's management processes are completely equivalent to Mintzberg's management roles.

Question 11

The universality of management holds that managers across all organizations,in all types and sizes,and in all countries of the world manage in the same ways.

Question 12

Managers who are effective at meeting organizational goals always act efficiently.

Question 13

Effectiveness refers to the relationship between inputs and outputs.

Question 14

The changing nature of work means that members of an organization who do not have people reporting directly to them are still considered managers.

Question 15

Defining goals is a key part of the organizing function of management.

Question 16

The study of management is of value only to those in management positions.

Question 17

In Mintzberg's view,the roles of figurehead,leader,and liaison are all interpersonal roles.

Question 18

Determining who reports to whom is part of the controlling function of management.

Question 19

A key difference between Fayol's and Mintzberg's view of management is that Fayol's view was based on empirical observations of managers in action.

Question 20

All organizations use a traditional pyramidal form,with the three levels of managers at the top of the pyramid.

Question 21

You have recently started your own business.You are the owner and sole employee.Your business is an organization.

Question 22

Part of what defines an organization is its purpose.

Question 23

A common thread that runs through changes that all managers face in today's world is the need to rely on ________ to identify ways to increase productivity.

A)all members of an organization
B)experts who specialize in productivity
C)top managers only
D)consultants who specialize in efficiency

Question 24

A manager in a large business generally will spend more of her time as a spokesperson and entrepreneur than her counterpart in a small business.

Question 25

Entrepreneurs need access to three types of capital: human,financial,and technical.

Question 26

Companies that are well managed can prosper during difficult economic times by depending on ________.

A)government bailouts
B)filing for bankruptcy
C)raising prices
D)a loyal customer base

Question 27

If you are working in a Canadian organization,the odds are you work for a manufacturing organization.

Question 28

Managers working in privately held organizations are accountable to shareholders and report to a board of directors.

Question 29

In an effort to respond to the increasing societal,economic,political,global,and technological changes of the current environment,organizations are becoming more rigid and closed.

Question 30

Which of the following is the most accurate statement regarding managers in today's world?

A)There is greater variety of managers with respect to age,ethnicity,and gender than ever before.
B)Managers are found almost exclusively in large corporations that have more than 500 employees.
C)Managers are found almost exclusively in for-profit organizations.
D)More than half of today's managers are women.

Question 31

Small businesses contribute significantly to the Canadian economy,employing almost half of all Canadian workers.

Question 32

When Matt added snow removal to his business,it was an example of planning.

Question 33

Because profit,or the "bottom line," is not the measure of success for not-for-profit organizations,managers of charitable organizations do not have to concern themselves with the financial aspects of their organizations.

Question 34

We all have a vested interest in understanding the way organizations are managed because ________.

A)we all stand to gain financially from organizational profits
B)we interact with organizations every day of our lives
C)we all depend on organizations for employment
D)organizations dictate every facet of our lives

Question 35

Managers in American companies cannot legally manage personnel working in Canadian subsidiaries.

Question 36

Canada Post is a Crown corporation,which is structured like a private sector corporation and has a board of directors,but it is owned by the Canadian government.

Question 37

All managers devote at least some of their time to planning.

Question 38

All organizations have a structure that in some way serves to define and limit the behaviour of members of the organization.

Question 39

A typical first-level manager spends more of his or her time leading than planning.

Question 40

Who stands to benefit least from studying management?

A)a pro football coach
B)a pro football fan
C)a pro football owner
D)a pro football player

Question 41

The primary job of a manager is to ________.

A)make decisions that help an organization grow
B)tackle tasks that are too difficult for nonmanagerial employees
C)coordinate between organization leaders and ordinary employees
D)direct and oversee the work of others

Question 42

A candy manufacturer that made candy at a lower cost without improving the quality of the candy could be said to ________.

A)increase effectiveness without increasing efficiency
B)increase efficiency without increasing effectiveness
C)increase both effectiveness and efficiency
D)decrease both effectiveness and efficiency

Question 43

A candy manufacturer would increase both efficiency and effectiveness by making ________.

A)better candy at the same cost
B)better candy at a lower cost
C)the same candy at a lower cost
D)the same candy at the same cost

Question 44

Which of the following did a poll find to be the most important variable in employee productivity?

A)pay level
B)quality of the employee-supervisor relationship
C)quality of the workplace environment
D)the benefits that employees enjoyed

Question 45

Which of the following might be an example of increased efficiency in manufacturing?

A)cutting the amount of labour required to make the product
B)cutting the price of the product
C)increasing sales of the product
D)increasing advertising for the product.

Question 46

Today,the basic management functions are considered to be ________.

A)planning,coordinating,leading,and monitoring
B)planning,organizing,leading,and motivating
C)commanding,organizing,leading,and decision making
D)planning,organizing,leading,and controlling

Question 47

Another term for effectiveness is ________.

A)doing the right things
B)doing things right
C)doing things intelligently
D)doing things when necessary

Question 48

All levels of management between the supervisory level and the top level of the organization are termed ________.

A)middle managers
B)first-line managers
C)supervisors
D)team leaders

Question 49

Which of the following represents the lowest managerial position among the choices given?

A)a nonmanagerial employee
B)an individual involved in defining the organization's philosophy
C)a vice-president
D)a middle manager

Question 50

Which of the following types of managers is responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization?

A)team leader
B)top manager
C)department head
D)project leader

Question 51

Supervisor is another name for which of the following?

A)team leader
B)middle manager
C)first-line manager
D)top manager

Question 52

The work of a manager ________.

A)is strictly limited to overseeing and monitoring the work of others
B)may involve performing tasks that are not related to overseeing others
C)involves only high-level tasks that require a sophisticated skill set
D)does not involve interaction with nonmanagerial employees

Question 53

Which of the following levels of management is associated with positions such as executive vice-president,chief operating officer,chief executive officer,and chairperson of the board?

A)team leaders
B)middle managers
C)first-line managers
D)top managers

Question 54

Efficiency refers to ________.

A)the relationship between inputs and outputs
B)the additive relationship between inputs and outputs
C)the inverse relationship between inputs and outputs
D)decreasing inputs only

Question 55

Another term for efficiency is ________.

A)doing the right things
B)doing things right
C)making sure things get done
D)doing things at the right time

Question 56

Good management strives for ________.

A)low efficiency and high effectiveness
B)high efficiency and low effectiveness
C)high efficiency and high effectiveness
D)moderate efficiency and moderate effectiveness

Question 57

Effectiveness is synonymous with ________.

A)cost minimization
B)smart management
C)goal attainment
D)efficiency

Question 58

Which of the following identifies a manager who does NOT typically supervise other managers?

A)unit chief
B)shift manager
C)vice-president
D)division manager

Question 59

Which of the following is a key difference between managerial and nonmanagerial employees?

A)Managerial employees receive higher pay compensation.
B)Nonmanagerial employees have less formal education.
C)Nonmanagerial employees do not oversee the work of others.
D)Managerial employees work longer hours.

Question 60

Which is an important job responsibility for a middle manager?

A)defining the organization's long-term goals
B)translating goals defined by top managers into action
C)helping top managers define goals
D)performing tasks that are not related to long-term goals

Question 61

An important part of the controlling function is ________.

A)evaluating
B)structuring
C)coordinating
D)punishing

Question 62

Resolving a conflict would be considered to fall under which managerial function?

A)controlling
B)planning
C)directing
D)leading

Question 63

Which of the following is NOT considered a part of the planning function of a manager?

A)defining goals
B)motivating
C)mapping out strategy
D)making decisions

Question 64

The controlling management function is largely a matter of ________.

A)resolving conflicts
B)determining what needs to be done
C)monitoring to see that tasks are accomplished
D)enforcing rules for employees

Question 65

Why is a negotiator a decisional role according to Mintzberg?

A)Negotiation requires a manager to be able to deal with money.
B)Negotiation requires no interpersonal or informational skill.
C)Negotiation requires taking a position and deciding how and when to compromise.
D)The task of negotiation is taken on only by the decision makers,who are always top managers.

Question 66

The role of ________ is more important for managers of small organizations than for managers working in large corporations.

A)disseminator
B)spokesperson
C)entrepreneur
D)resource allocator

Question 67

Industry Canada defines small and medium-sized enterprises (SMEs)as businesses with fewer than ________ employees.

A)10
B)100
C)200
D)500

Question 68

Which of the following is an example of a disseminator?

A)transmits information to outsiders
B)transmits information from outsiders
C)greeting visitors
D)receives a wide variety of external information

Question 69

A pharmaceutical company manager attending a meeting of academic scientists would be functioning in which role?

A)informational
B)figurehead
C)liaison
D)decisional

Question 70

________ developed a categorization scheme for defining what managers do consisting of 10 different but highly interrelated roles.

A)Henri Fayol
B)Robert L.Katz
C)Henry Mintzberg
D)Henry Ford

Question 71

Which Mitzberg role aligns well with planning?

A)resource allocator
B)monitor
C)disseminator
D)leader

Question 72

Large organizations in the private sector with shares available on the stock exchange are also known as ________.

A)privately held
B)publicly held
C)community held
D)family organizations

Question 73

Preparing a budget is an example of which management function?

A)planning
B)controlling
C)organizing
D)leading

Question 74

Giving a speech at an organization banquet would fall into which Mintzberg category?

A)informational
B)interpersonal
C)decisional
D)entrepreneurial

Question 75

The emphasis that managers give to various activities is generally based on their ________.

A)organizational level
B)tenure with the organization
C)experience in their field
D)skill specialty

Question 76

Mintzberg developed his 10 managerial roles by ________.

A)sending out questionnaires to thousands of managers
B)observing hundreds of managers over several years
C)closely monitoring the work activities of five chief executives
D)using common sense to analyze the situation

Question 77

A finance manager who reads the Globe and Mailon a regular basis would be performing which role?

A)leader
B)monitor
C)disseminator
D)liaison

Question 78

How many management functions were originally proposed by Henri Fayol?

A)three: plan,organize,lead
B)four: plan organize,lead,control
C)five: plan,organize,command,coordinate,control
D)ten: 3 interpersonal,3 informational,4 decisional

Question 79

The managerial function that changes the least between middle and top managers is ________.

A)planning
B)organizing
C)controlling
D)leading

Question 80

Organizing includes ________.

A)defining organizational goals
B)resolving conflicts
C)motivating organizational members
D)determining who does what tasks