Deck 7: Human Resource Management

Question 1

A labour union is an organization that represents workers and seeks to protect their interests through collective bargaining.

Answer 1

True

Question 2

Canada will experience a shortage of 1 million skilled workers over the next 20 years according to the Conference Board of Canada.

Answer 2

True

Question 3

Human resources planning can be condensed into two steps: assessing current human resources and assessing and meeting future resource needs.

Answer 3

True

Question 4

The human resources process consists of two steps: 1)supporting employee morale and 2)terminating employees.

Question 5

The Employment Equity Act creates four "protected categories"-Aboriginal people,visible minorities,people with disabilities,and the elderly.

Question 6

An accept error involves not hiring an employee who could have performed well in a job.

Question 7

Canadian labour force participation statistics exclude unemployed Canadians.

Question 8

One disadvantage of employee referrals as a source of job candidates is that the candidates are often poorly qualified.

Question 9

Human resource management involves training,motivating,and retaining competent employees.

Question 10

To make interviews valid and reliable,interviewers should structure a fixed set of questions for all job applicants.

Question 11

A job description states the minimum qualifications that a person must possess to perform a given job successfully.

Question 12

In a realistic job preview (RJP),an applicant might be told that the likelihood for promotion is slim.

Question 13

Canada's aging population is a labour market factor affecting human resource planning for Canadian organizations.

Question 14

About 51 percent of Canadian workers are unionized,which is nearly twice the proportion in the United States.

Question 15

Human resource management is about hiring and firing only.

Question 16

The first activity in the human resource management process is recruitment.

Question 17

A job specification typically specifies what a jobholder does,how the job is done,and why it is done.

Question 18

Recent studies indicate that human resources can be a significant source of competitive advantage.

Question 19

Job analysis refers to an assessment that defines jobs and the behaviours necessary to perform them.

Question 20

A selection device is valid if it measures the same thing consistently.

Question 21

Telecommuting and flextime are two examples of family-friendly benefits introduced by major companies to address the issue of work-life balance.

Question 22

Reference checks are a very important and useful type of selection tool.

Question 23

Occupational health and safety is a joint responsibility between employers and employees.

Question 24

Sam was informed at a recent interview that there are limited opportunities to interact with peers during office hours and that the likelihood of promotional advancement is slim.Sam experienced a realistic job preview (RJP).

Question 25

Within the next 10 years,technology-based training methods are expected to completely replace traditional methods.

Question 26

Which of the following created four protected groups that must not be discriminated against by federally regulated employers?

A)Canada Labour Code
B)WHMIS
C)Charter of Rights and Freedoms
D)Canadian Human Rights Act
E)Employment Equity Act

Question 27

Labour unions seek to protect the interests of employees through ________.

A)orientation and skill development
B)human rights legislation
C)collective bargaining
D)the human resource management process
E)employment standards legislation

Question 28

A layoff is a temporary involuntary termination that can last for a few days or extend to years.

Question 29

As a result of the legal framework in Canada,incidences of workplace sexual harassment are extremely rare.

Question 30

About ________ percent of Canadian employees belong to labour unions.

A)20
B)30
C)40
D)50
E)60

Question 31

In skill-based pay systems,an employee's job title defines his or her pay category.

Question 32

The 360-degree appraisal includes an evaluation from the person who is being evaluated.

Question 33

Employee relations initiatives are intended to improve employee retention.

Question 34

Which of the following is NOT one of the four protected groups identified by the Employment Equity Act?

A)women
B)visible minorities
C)Aboriginal people
D)the elderly
E)people with disabilities

Question 35

Written essays,behaviourally anchored rating scales (BARS),management by objectives (MBO),and multiperson comparisons are all types of performance appraisal methods.

Question 36

According to your textbook,the optimum career choice is one that offers the highest compensation based on your abilities.

Question 37

Positive relationships with people at work,such as co-workers and managers,are an important contributor to employee engagement.

Question 38

Important goals of job orientation are to reduce anxiety and to familiarize the recruit with the job and the organization.

Question 39

According to your textbook,there are three types of orientation: work unit orientation,organization orientation,and procedural orientation.

Question 40

Under an MBO approach the key emphasis is placed on comparing the performance of one employee with another.

Question 41

To find out more about a job with a title of "assistant media buyer," which of the following would you find most helpful?

A)job title
B)job specification
C)job listing
D)job description
E)job design

Question 42

A job specification is ________.

A)a list of job qualifications only
B)a detailed description of the job
C)the description of a job that is used by an employment agency
D)usually several pages in length
E)the list of specifics about how a job is organized

Question 43

As one of his first tasks in a new job,Steve's boss asks him to develop a database that lists the educational level,special capabilities,and specialized skills of all the employees in his firm.This is known as a ________.

A)job description
B)human resource inventory
C)lengthy process
D)job analysis
E)personnel assessment

Question 44

Which of the following is an involuntary form of workforce reduction?

A)attrition
B)early retirement
C)job sharing
D)layoffs
E)telecommuting

Question 45

A written statement of what a jobholder does,how it is done,and why it is done is known as a ________.

A)job specification
B)job analysis
C)goal-oriented job definition
D)job description
E)job identification

Question 46

In the selection process,an accept error occurs when an applicant ________.

A)who is hired performs poorly on the job
B)who is not hired would have performed well on the job
C)who is not hired is hired by another firm
D)who is hired performs adequately on the job
E)who is not hired performs well at another firm

Question 47

Which of the following workforce reduction methods can "happen on its own" if management suspends hiring practices?

A)firing
B)reduced workweeks
C)attrition
D)transfers
E)attribution

Question 48

Human resource management is concerned with ________ competent employees.

A)obtaining
B)obtaining,training,motivating,and keeping
C)obtaining,training,and motivating
D)training and keeping

Question 49

Job analysis is concerned with which of the following aspects of human resource planning?

A)deciding how well someone is performing his or her job
B)determining what behaviours are necessary to perform a job
C)hiring someone to do a job
D)estimating pay based on job level in an organization
E)tracking the number of jobs in an organization

Question 50

Which of the following workforce reduction methods is accomplished by NOT filling openings created by normal retirements?

A)firing
B)layoffs
C)attrition
D)reduced workweeks
E)early retirements

Question 51

Which of the following focuses on the qualifications a person must possess to perform a given job successfully?

A)job analysis
B)job description
C)job specification
D)job identification
E)job appraisal

Question 52

Recruitment is most accurately defined as the process of ________.

A)hiring employees from competitors
B)locating,identifying,and attracting potential employees
C)screening job applicants to ensure that the best candidates are hired
D)hiring job candidates from outside the organization
E)reducing the organization's workforce

Question 53

The majority of studies show that the best source of superior job candidates is ________.

A)college recruiting
B)the company website
C)professional recruiting organizations
D)employee referrals
E)the Internet

Question 54

If employment planning shows a large surplus of employees,management may want to implement a ________ plan.

A)recruiting
B)workforce reduction
C)preferential selection
D)continuity
E)human resources inventory

Question 55

Screening job applicants to ensure that the most appropriate candidates are hired is called the ________ process.

A)recruitment
B)identification
C)orientation
D)selection
E)specification

Question 56

A list of the minimum qualifications or requirements needed by an employee to perform a job is known as a ________.

A)job analysis
B)job description
C)job responsibility index
D)job specification
E)job identification

Question 57

A job description is ________.

A)not a written document
B)a written document used to describe a job to job candidates
C)something that employers keep secret from job candidates
D)the official title for the job
E)based upon the human resources inventory

Question 58

The difference between firing and layoffs is that ________.

A)layoffs are not permanent
B)layoffs are permanent
C)firing is not permanent
D)firing is not voluntary
E)layoffs are voluntary

Question 59

An assessment that defines the jobs and behaviours necessary to perform the job is known as a ________.

A)job description
B)job specification
C)job identification
D)job analysis
E)job appraisal

Question 60

The lengthy process by which a job is examined in detail to identify the skills,knowledge,and behaviors necessary to perform the job is known as a ________.

A)job description
B)job specification
C)job definition
D)job analysis
E)job profiling

Question 61

The ability of a selection device to measure the same thing consistently is called ________.

A)reliability
B)validity
C)acceptability
D)probability
E)consistency

Question 62

A(n)________ provides both positive and negative information about the job and the company.

A)structured interview
B)unstructured interview
C)realistic job preview
D)assessment centre
E)reference check

Question 63

Organization orientation informs a new employee about ________.

A)her responsibilities for the job
B)the history and philosophy of the organization
C)what expectations she has about the job that are unrealistic
D)how she will be evaluated on the job
E)co-workers and how their work contributes to her job

Question 64

________ familiarizes the employee with the goals of the work unit and includes an introduction to his or her new co-workers.

A)Organizational orientation
B)Work unit orientation
C)A realistic job preview
D)The assessment centre
E)Performance management

Question 65

The proven relationship that exists between the selection device and some relevant job selection criterion is called ________.

A)acceptability
B)reliability
C)consistency
D)validity
E)probability

Question 66

James has taken the same keyboarding test four times on four different days.He has scored approximately the same score each time.This test has high ________.

A)acceptability
B)probability
C)validity
D)accessability
E)reliability

Question 67

Written tests can be weak predictors of job performance because ________.

A)supervisors do not need mechanical abilities to do their jobs
B)semi-skilled workers do not need mechanical abilities to do their jobs
C)intelligence and other tested characteristics can be somewhat removed from actual job performance
D)unskilled workers do not need perceptual accuracy and motor ability to do their jobs
E)supervisors do not need intellectual ability to do their jobs

Question 68

According to your text,which of the following would be a good interview question that a Canadian manager can ask a job candidate?

A)"Are you single,married,or divorced?"
B)"Were you born in Canada?"
C)"Do you have any children?"
D)"Have you ever filed a workers' compensation claim?"
E)"Are you able to meet the job's attendance requirements?"

Question 69

Which of the following is an accurate statement about selection criteria validity?

A)The burden of criteria support is on the applicant.
B)Validity is when there is an expected relationship between the selection device and job performance criteria.
C)The law is currently unclear about the use of invalid selection devices.
D)A valid selection device would show a positive relationship between the predictor and criterion.
E)A valid selection device would measure the same thing consistently.

Question 70

Terri has taken a skills inventory assessment test six different times and has received six differing evaluations of where her job strengths are greatest.This test has low ________.

A)acceptability
B)probability
C)validity
D)accessibility
E)reliability

Question 71

Jeff is retiring in one month after 25 years of service; however,the company is not planning to hire anyone to replace Jeff because his company has instituted a(n)________ program.

A)job sharing
B)attrition
C)transfer
D)reduced workweek
E)job analysis

Question 72

Today,selection techniques that result in reject errors can open the organization to ________.

A)decreased productivity and efficiency
B)charges of employee discrimination
C)reduced morale
D)a weakened workforce
E)negative social media ratings

Question 73

A(n)________ selection device shows a clear link between test performance and job performance.

A)reliable
B)invalid
C)unreliable
D)valid
E)accurate

Question 74

To use a physical exam as a selection device,a company must ________.

A)be sure the physical requirements are valid and that they do not discriminate
B)have an insurance carrier that requires the testing
C)prove that supervisors do not need physical abilities to perform their jobs
D)first conduct an interview with the applicant and administer a written test
E)first verify the applicant's background information

Question 75

In the selection process,a reject error occurs when ________.

A)a qualified candidate rejects the job offer
B)an unqualified candidate is rejected by the employer
C)a candidate who would have performed successfully is rejected
D)a candidate accepts the job offer and is later rejected for poor job performance
E)a qualified candidate is rejected because of errors in their application information

Question 76

A weakness of using a performance-simulation test is that it is ________.

A)typically expensive to create and administer
B)based on job analysis data
C)not a proven predictor of job performance
D)subject to interviewer bias
E)valid only for certain jobs with physical requirements

Question 77

Which of the following is NOT part of the orientation process?

A)reduce anxiety
B)familiarize the employee with the job
C)introduce the employee to his or her co-workers
D)discuss payments and benefits
E)increase retention

Question 78

Jayne was required to take a dictation test and to receive a score of 75 words per minute on the test.The job she is applying for no longer requires the use of dictation.This test has a low level of ________.

A)acceptability
B)validity
C)reliability
D)consistency
E)probability

Question 79

Which of the following is an example of selection device reliability?

A)An applicant was given very different interview scores by five independent interviewers.
B)An applicant was given the same interview score by all five independent interviewers.
C)An applicant took a test a second time and her score improved markedly.
D)An applicant took a test once and scored higher than any other applicant.
E)An applicant performed well at testing and subsequently performed well at the job.

Question 80

Tests of intellectual ability,spatial and mechanical ability,perceptual accuracy,and motor ability are moderately valid predictors for which jobs?

A)top management positions
B)highly skilled professional positions
C)supervisory positions
D)middle management positions
E)unskilled lower-level jobs in industrial organizations