Deck 12: Teams: Processes and Communication

Question 1

The degree of centralization is higher in a network structure where more communication flows through fewer members.

Answer 1

True
Explanation: In a network structure, the more communication flows through fewer members of the team, the higher the degree of centralization.

Question 2

Conflict management is an action process.

Answer 2

False
Explanation: Conflict management is an important interpersonal process. It involves activities that the team uses to manage conflicts that arise in the course of its work.

Question 3

Kat is not worried about offering contrary or radical ideas in team meetings because both the team leader and the team members are supportive of new or even seemingly strange ideas and don't laugh at or criticize each other. Kat has a strong feeling of psychological safety within her team.

Answer 3

True
Explanation: Psychological safety is a team state in which members feel it is OK to challenge the status quo, do things that may be interpersonally risky, or express unexpected or unusual opinions without fear of embarrassment of rejection.

Question 4

Tran needs to increase his team's creativity. He calls them in to a meeting and tells them to shout out as many ideas as they can think of for a new project. No one is to analyze or criticize any ideas while this exercise is going on. Tran is using the brainstorming technique.

Question 5

Team process training helps a team function and perform more effectively as an intact unit.

Question 6

Creative processes are interpersonal activities that facilitate the accomplishment of the team's work but do not directly involve task accomplishment itself.

Question 7

According to researchers, a cohesive team is always a high performance team.

Question 8

The nominal group technique involves utilizing a combination of individual and team settings to generate ideas and solutions and arrive at a good idea.

Question 9

Teamwork processes have a moderate negative effect on team performance.

Question 10

Kelly has thought a lot about how to explain why she is quitting her job. Now that she has her thoughts in order, she is writing them down in a formal letter of resignation. Kelly is engaged in the decoding part of the communication process.

Question 11

Team potency is higher in teams that have found success in the past.

Question 12

Noise increases the effort that communicators need to exert to make the communication process work.

Question 13

According to research, task conflict results in increased team effectiveness irrespective of the trust in the team and the manner in which the conflict is managed.

Question 14

Transition processes are relevant before the team actually begins to conduct the core aspects of its work; they have no role between periods of work activity.

Question 15

Lou chose the new product team very carefully, recruiting only the best performers from marketing, operations, finance, and HR. She expected this group to design and develop a stellar new product in record time. She doesn't understand why this team composed only of superstars has not lived up to her expectations. Lou's group has not demonstrated synergy.

Question 16

The shallowest level of cross-training involves positional modeling.

Question 17

It is easy to keep an accurate account of the contribution of each member in a team.

Question 18

Potency has a strong positive impact on team performance.

Question 19

Organizations no longer use brainstorming because of the problems associated with it.

Question 20

Leaders do a better job considering recommendations and making final decisions when they do it together with team members.

Question 21

________ involves a face-to-face meeting of team members in which each offers as many ideas as possible about some focal problem or issue.

A) Social loafing
B) Groupthink
C) Brainstorming
D) Scout activity
E) Boundary spanning

Question 22

Britney, a manager in an advertising firm, was assigned a team and asked to come up with ideas for an advertising campaign. Britney briefed her team and outlined the purpose of the meeting clearly, after which she asked the members to individually generate ideas and bring their list to the next meeting. In the second meeting, the ideas were compiled, doubts clarified, and ideas built-on, after which the members were then asked to individually rank the ideas and submit the list to Britney, who tabulated the scores and created a list of the five highest rated ideas. Britney used ________ to generate the ideas.

A) cross-training
B) conflict management
C) positional rotation
D) cognitive bias
E) nominal group technique

Question 23

Process gain is synonymous with

A) synergy.
B) team conflict.
C) decision infirmity.
D) confidence building.
E) hierarchical sensitivity.

Question 24

A psychology class has been assigned an individual case study project as well as a group project. The members of the group will receive the same grade for the group project, but they will be graded separately for their individual projects. Drew, Ben, Donna, and Julia are members of one such group. Drew and Donna worked very hard on the group project. Ben and Julia, however, did not contribute much to the group project because they felt that Drew and Donna would manage to get good grades for it. Instead, they focused their efforts on their individual projects. Ben and Julia's behavior is an example of

A) groupthink.
B) staff validity.
C) self-serving bias.
D) social loafing.
E) attribution error.

Question 25

Team ________ is a term that reflects the different types of communication, activities, and interactions that occur within teams that contribute to their ultimate end goals.

A) gain
B) process
C) diversity
D) cohesion
E) effectiveness

Question 26

A team of highly skilled and qualified members of an organization failed to perform the team objective assigned to them. When the reason for this lack of performance was investigated, it was clear that, although the team members worked hard, they had to wait for their teammates to complete a particular task before they could start their own. Which of the following explains the reason for process loss in this case?

A) motivational loss
B) social facilitation
C) production blocking
D) groupthink
E) cognitive dissonance

Question 27

________ is getting more from the team than you would expect according to the capabilities of its individual members.

A) Process gain
B) Dynamic cohesion
C) Task improvement
D) Production blocking
E) Hierarchical sensitivity

Question 28

Which of the following examples best exemplifies the concept of process gain?

A) Ginny, Spenser, and Tobias frequently propose valuable ideas about improving employee morale to their boss, the human resources supervisor.
B) Tim, Eloise, and Mia, through their combined efforts to improve efficiency as shipping and receiving clerks, achieve a higher on-time delivery rate than their co-workers.
C) Jaime and Wallace collaborate on devising new ways to reduce absenteeism by tossing around as many ideas as they can without criticizing or impeding each other's thought processes.
D) The accounting supervisor Clementine relies on the advice of one of her account managers, Celeste, more than others because of Celeste's track record with providing valuable insights.
E) Horatio, a warehouse manager divides his workers into groups of five and assigns each group a leader to oversee the group's progress and submit a weekly report detailing any problems.

Question 29

Daniel's team is working on a project to create an effective marketing campaign for a company that specializes in food processors. Daniel gathers all the necessary information to help his team understand the product and the desires and needs of the client. He then clearly explains the responsibilities of each member of the team. He is ensuring that his team has high

A) process gain.
B) internal variation.
C) decision informity.
D) nominal technique.
E) hierarchical sensitivity.

Question 30

Mark, David, Tia, and Ashley are team members in a computer programming class. They have been assigned the task of creating a computerized payroll system involving multiple programs. Mark and Tia worked very hard and created programs that worked well. David and Ashley, however, did not work as hard as they could and created programs with numerous errors. This resulted in a payroll system that could not be implemented. The team's poor performance that was a result of David and Ashley not doing their best can be termed as

A) groupthink.
B) synergy.
C) social facilitation.
D) hierarchical sensitivity.
E) motivational loss.

Question 31

Nominal group technique decreases social loafing and production blocking-problems with brainstorming-by

A) making people pool their ideas in a face-to-face meeting.
B) making people write down ideas on their own.
C) discouraging bad ideas in the meeting.
D) making people agree to one idea generated in a face-to-face meeting.
E) making people speak in turns during all face-to-face meetings.

Question 32

Which three specific factors have been found to account for a team's ability to make effective decisions?

A) groupthink, social loafing, and process rotation
B) decision informity, staff validity, and hierarchical sensitivity
C) transactive memory, transformative memory, and decision memory
D) individual effort, team effort, and boundary spanning effort
E) decision redundancy, social facilitation, and transactive memory

Question 33

The phenomenon of a team delivering "less than the sum of its parts" can be explained by the term

A) process loss.
B) social loafing.
C) decision informity.
D) production blocking.
E) communication conflict.

Question 34

________ reflects whether members possess adequate information about their own task responsibilities.

A) Staff validity
B) Hierarchical sensitivity
C) Boundary spanning
D) Decision informity
E) Groupthink

Question 35

Brainstorming results in production blocking because members

A) have to wait their turn to express their ideas.
B) do not work as hard thinking up ideas as they would if they had to turn in individual ideas.
C) are hesitant to express ideas that are not well thought-out.
D) are reluctant to pool good ideas with other ideas that are bad.
E) have the tendency to social loaf due to lack of accountability.

Question 36

Five students from the KLM School have been selected to form the team that will represent the school in the National Science contest. They must come up with a creative project. These students' first meeting was face-to-face and involved each of them suggesting as many ideas as they could think of without analyzing or critiquing them at that time. The activity that the students engaged in is referred to as

A) boundary spanning.
B) social loafing.
C) ambassador activity.
D) scouting activity.
E) brainstorming.

Question 37

________ is the phenomenon occurring when members of a team exert less effort when working on team tasks than they would if they worked alone on those same tasks.

A) Groupthink
B) Social loafing
C) Self-serving bias
D) Social facilitation
E) Framing effect

Question 38

The marketing team of A.T. International was asked to develop the marketing strategy for the European market. Members of the team were provided with all the information required to make good recommendations to the leader but failed to deliver due to their lack of insight and poor judgment. This indicates that the marketing team had low

A) decision informity.
B) groupthink.
C) staff validity.
D) production blocking.
E) social loafing.

Question 39

When teams engage in ________, their activities are focused on generating novel and useful ideas and solutions.

A) decision making
B) creative behavior
C) boundary spanning
D) interpersonal processing
E) groupthink

Question 40

Which of the following refers to the degree to which members of the team make useful recommendations to the leader?

A) social loafing
B) staff validity
C) hierarchical sensitivity
D) groupthink
E) decision informity

Question 41

Silas, Jerome, and Sasha are members of the marketing team at Widget Innovations, Inc. (WII), and are responsible for generating ideas for new marketing strategies. Silas has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Sasha has the best record of making good recommendations to Alvaro, the vice president of marketing. Jerome can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Alvaro pays careful attention to what Sasha has to say, but he generally does not pay much attention to what Jerome proposes. In addition to Alvaro, Sasha has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. According to research, the best way for Silas, Jerome, and Sasha to improve their team hierarchical sensitivity would be to implement

A) groupthink.
B) action learning.
C) collaborative problem solving.
D) nominal group technique.
E) personal clarification.

Question 42

Interpersonal activities that facilitate the accomplishment of the team's work but do not directly involve task accomplishment itself refer to

A) groupthink.
B) network structure.
C) transition processes.
D) teamwork processes.
E) interpersonal communication.

Question 43

________ activities involve communications that are intended to smooth the performance of work with people or groups in other functional areas.

A) Groupthink
B) Scout
C) Social loafing
D) Ambassador
E) Task coordinator

Question 44

While performing the boundary-spanning process, members who engage in ambassador activities typically communicate with

A) people who are in high positions in the organization.
B) vendors and distributors of competitors.
C) front-line production supervisors in the industry.
D) their subordinates in the organization.
E) the customers of the organization.

Question 45

In a boundary-spanning process, the marketing team member who meets with an engineer to seek information about new materials is engaging in

A) groupthink activities.
B) decision informity activities.
C) social loafing activities.
D) action processes.
E) scout activities.

Question 46

Leslie, a marketing manager at the Sunshine Spa, is consulting with Tess, a dermatologist at the spa, to explore the possibility of incorporating certain treatments as part of the spa's package schemes. Leslie is engaging in a(n) ________ activity of the boundary-spanning process.

A) action learning
B) ambassador
C) task coordinator
D) scout
E) staff validity

Question 47

Which of the following is an example of an ambassador activity?

A) Mimi, a grocery cashier at Fine Fresh Foods, requests a more regular, fixed work schedule so that she can better plan childcare for her three children.
B) Sylvester, a delivery driver for Worldwide Package Express, collaborates with other drivers working the same shift on ways to improve efficiency and reduce fuel costs.
C) Xavier, a waiter at the El Matador Steakhouse chain, takes night classes to learn software programming in the hopes of getting job at the company's corporate headquarters.
D) Gypsy, a member of the sales team, approaches the VP of sales about the possibility of hiring a temp to help with menial tasks that are bogging the team down and impeding its progress.
E) Bethany, a call center manager, implements a new policy that allows the top five customer service representatives with the most number of calls per week to take the following Monday off.

Question 48

Matt, a training coordinator at ARC Technologies, and his team are organizing a workshop for the employees. Matt is meeting the vice president of finance to get support for an increase in the budget to accommodate a session by a well-known motivational speaker. Matt, in this case, is performing a(n) ________ activity of the boundary-spanning process.

A) groupthink
B) social loafing
C) scout
D) action learning
E) ambassador

Question 49

Teamwork activities that focus on preparation for future work refer to

A) cohesion.
B) process gain.
C) team process.
D) brainstorming.
E) transition processes.

Question 50

Spiros is a member of the production design team on a science fiction film called The Future Begins Yesterday. It is a big budget production and is already behind schedule due to weather delays. Spiros and two other team members, Juanita and Alex, are tasked with finding futuristic background props for a scene in which the hero and his nemesis have a huge fight. Spiros, while glad to have landed his first job in the film industry, earns more money from posting videos offering behind-the-scenes glimpses of the set online. To that end, he sneaks back to the team's trailer as often as he can to post new material. This means that the set decorations the team was supposed to source are not yet complete, and the scene cannot be filmed at the scheduled time. The set design supervisor, Marsha, observes Juanita and Alex arguing with Spiros about holding up his end of the group effort. Marsha hears Spiros telling them that they are much better at finding props than he is, so they do not really need his help. Marsha sees a lot of potential in Spiros, but she is unhappy with the fact that he is not contributing as much as he should and is holding up the production as a result. Given what you know about process loss, how should Marsha address Spiros' behavior?

A) transfer Spiros to the front office where he will not have direct access to the set
B) require employees to check in their cell phones and laptops when arriving on set
C) make Spiros responsible for sourcing wall hangings and window treatments only
D) demand that Juanita and Alex address Spiros' shortcomings however they see fit
E) fire Spiros from the production since he is not capable of working in a team environment

Question 51

Silas, Jerome, and Sasha are members of the marketing team at Widget Innovations, Inc. (WII), and are responsible for generating ideas for new marketing strategies. Silas has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Sasha has the best record of making good recommendations to Alvaro, the vice president of marketing. Jerome can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Alvaro pays careful attention to what Sasha has to say, but he generally does not pay much attention to what Jerome proposes. In addition to Alvaro, Sasha has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. Alvaro's tendency to listen to Sasha and ignore Jerome reflects which factor in effective decision making?

A) staff validity
B) decision informity
C) production blocking
D) hierarchical sensitivity
E) transition process gain

Question 52

Silas, Jerome, and Sasha are members of the marketing team at Widget Innovations, Inc. (WII), and are responsible for generating ideas for new marketing strategies. Silas has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Sasha has the best record of making good recommendations to Alvaro, the vice president of marketing. Jerome can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Alvaro pays careful attention to what Sasha has to say, but he generally does not pay much attention to what Jerome proposes. In addition to Alvaro, Sasha has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. Silas's action would contribute to which factor in effective decision making at WII?

A) staff validity
B) decision informity
C) production blocking
D) transactive memory
E) hierarchical sensitivity

Question 53

Which of the following activities are boundary-spanning activities?

A) groupthink, social loafing, and staff validity
B) decision informity, staff validity, and hierarchical sensitivity
C) transactive memory, transformative memory, and social loafing
D) ambassador, task coordinator, and scout
E) decision informity, social loafing, and transactive memory

Question 54

________ activities refer to communications that are intended to protect the team, persuade others to support the team, or obtain important resources for the team.

A) Systems monitoring
B) Task coordinator
C) Ambassador
D) Scout
E) Groupthink

Question 55

Silas, Jerome, and Sasha are members of the marketing team at Widget Innovations, Inc. (WII), and are responsible for generating ideas for new marketing strategies. Silas has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Sasha has the best record of making good recommendations to Alvaro, the vice president of marketing. Jerome can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Alvaro pays careful attention to what Sasha has to say, but he generally does not pay much attention to what Jerome proposes. In addition to Alvaro, Sasha has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. The decision-making records of Sasha and Jerome reflect which factor in effective decision making at WII?

A) cohesion
B) staff validity
C) decision informity
D) transactive memory
E) hierarchical sensitivity

Question 56

Noah, a services manager at the Feel Well Health Clinic, consults an alternative medicine specialist to see if it is feasible to incorporate certain treatments as part of the clinic's services. Noah is performing a(n) ________ activity of the boundary spanning process.

A) action learning
B) scout
C) groupthink
D) ambassador
E) staff validity

Question 57

________ activities refer to things team members do to obtain information about technology, competitors, or the broader marketplace.

A) Social loafing
B) Task coordinator
C) Action learning
D) Scout
E) Ambassador

Question 58

Rebecca and her students from the drama class have been asked to conduct a play to raise funds for the school library. To make the play a success, Rebecca consults and enlists the help of the headmaster and senior teachers, while her students meet a few theater artists. They also consult a costume designer and a dance choreographer who have agreed to help the team with the play. Such activities involving individuals and groups who are not part of the team are termed as

A) social loafing.
B) nominal group technique.
C) staff validity.
D) boundary spanning.
E) hierarchical sensitivity.

Question 59

Silas, Jerome, and Sasha are members of the marketing team at Widget Innovations, Inc. (WII), and are responsible for generating ideas for new marketing strategies. Silas has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Sasha has the best record of making good recommendations to Alvaro, the vice president of marketing. Jerome can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Alvaro pays careful attention to what Sasha has to say, but he generally does not pay much attention to what Jerome proposes. In addition to Alvaro, Sasha has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. Sasha is engaging in which of the boundary-spanning processes?

A) coordination
B) scout activity
C) task coordinator
D) systems monitoring
E) ambassador activity

Question 60

________ reflects the degree to which the leader effectively weighs the recommendations of the members.

A) Hierarchical sensitivity
B) Social loafing
C) Staff validity
D) Groupthink
E) Decision informity

Question 61

As a result of a strong marketing push during the pre-holiday period, sales of the Talking Tomato novelty toy increase by 150 percent. Troy, the production manager for the company that makes the product, is tasked with making sure the company can meet demand in the coming months. Things seem to be going well at first, but then the assembly line manager tells Troy that they are low on the audio components that provide the Talking Tomato's vocal sounds. After checking his past purchase orders, Troy realizes he failed to submit a request for additional parts. As a result, the assembly line workers are unable to deliver enough units to keep store shelves stocked for the holidays. Troy would have avoided this mistake if he had employed which of the following teamwork processes?

A) coordination
B) goal specification
C) helping behavior
D) systems monitoring
E) strategy formulation

Question 62

Motivating and confidence building, conflict management, and affect management are types of ________ processes.

A) strategic
B) behavioral
C) interpersonal
D) communication
E) transformational

Question 63

The development of courses of action and contingency plans and then adapting those plans in light of changes that occur in the team's environment refer to

A) goal progress.
B) helping behavior.
C) taskwork protocols.
D) systems monitoring.
E) strategy formulation.

Question 64

Which of the following statements is True with regard to transition processes?

A) Transition processes are important as the task work is being accomplished.
B) Transition processes are important between periods of work activity.
C) Transition processes involve members going out of their way to help other team members.
D) Transition processes involve keeping track of things that the team needs to accomplish its work.
E) Transition processes promote conformity at the expense of other team priorities.

Question 65

Jasmine is promoted to a position in marketing after two years in customer service at the upscale clothiers Blanston Brothers. She is excited about the opportunity and tries hard to fit in with her new team. Things go well at first, and the team works effectively to come up with new approaches to promote a new line of silk ties and handkerchiefs. One day at lunch, her co-workers are talking about their children, and Jasmine mentions she does not plan on having kids. Two of her teammates, Misty and Marco, are shocked. Since both come from large families and have multiple siblings, they cannot understand Jasmine's decision, and they become distant towards her. As a result, the team begins to lose the productivity gains it once had. This team is demonstrating ________ conflict.

A) task
B) goal
C) mission
D) strategy
E) relationship

Question 66

The advertising agency Positive Impressions lands a large new corporate client. The accounts manager, Julie, assembles a team of 12 people from across the company's many departments to assess and plan how best to serve the client's needs. Weeks pass, and things seem to be going well. Julie holds some off-site meetings at a local brew pub, and as a result, the team members appear comfortable with each other, telling occasional jokes and engaging in friendly competition at the company's foosball table during breaks. Meetings are often productive, with a variety of viewpoints expressed, and while not everyone agrees with every idea, mutual respect within the team is evident, with one small exception. Josephine, from accounting, and Eric, from operations, argue over small details. They typically have heated discussions outside of team meetings, with Eric coming to Josephine's desk to complain about her requests for what Eric perceives as excessive paperwork and unnecessary budgetary constraints. Julie is concerned that the tension between Eric and Josephine might affect the overall productivity of the team. Keeping the concepts behind interpersonal processes in mind, which of the following actions should Julie take?

A) hire a consultant to facilitate team-building exercises that promote group effort over individual achievement
B) divide the group into smaller pairings, making sure that Josephine and Eric have no shared duties or unnecessary interactions
C) create a team hierarchy that requires Josephine and Eric to report to senior team members who are empowered to issue reprimands
D) refrain from interfering in the team's established dynamic, but monitor Josephine and Eric's working relationship for any escalation
E) introduce an incentive program that rewards the top 25 percent of team members with bonuses and threatens the bottom 25 percent with termination

Question 67

Communications that reflect incompatibilities with respect to personal values or preferences reflect

A) relationship conflict.
B) goal specificity mismanagement.
C) poor mission analysis.
D) poor coordination.
E) task conflict.

Question 68

Which of the following are teamwork processes?

A) nominal technique, social loafing, and staff validity
B) decision informity, staff validity, and hierarchical sensitivity
C) transactive memory, transformative memory, and social loafing
D) ambassador, task coordinator, and scout
E) transition, action, and interpersonal

Question 69

________ can be beneficial to teams if it stimulates conversations that result in the development and expression of new ideas.

A) Task conflict
B) Relationship conflict
C) Noise
D) Groupthink
E) Social loafing

Question 70

________ involves keeping track of things that the team needs to accomplish its work.

A) Goal specification
B) Systems monitoring
C) Coordination
D) Helping behavior
E) Strategy formulation

Question 71

The creative team of a fashion house is racing against a deadline to come up with the spring collection, and the pressure is leading to frayed tempers, which is hampering the team's progress. This is an example of poor

A) group cohesion.
B) time management.
C) confidence building.
D) affect management.
E) resource management.

Question 72

Having a cell phone conversation at a busy construction site is difficult because of

A) signal overload.
B) signal confusion.
C) signal competition.
D) the presence of noise.
E) information richness.

Question 73

________ involve systematic discussions and reviews of performance episodes.

A) Group appraisals
B) Assessment reviews
C) After-action reviews
D) Strategy formulations
E) Component evaluations

Question 74

________ processes are primarily important before and between periods of taskwork, whereas ________ processes are primarily important as the task work is being accomplished.

A) Mission analysis; scout activity
B) Transition; action
C) Scout activity; interpersonal
D) Action; transition
E) Interpersonal; transition

Question 75

Expressions that create a sense of urgency and optimism are examples of communications that reflect which of the following processes?

A) task coordinator activities
B) scout activities
C) boundary spanning
D) motivating and confidence building
E) systems monitoring

Question 76

Many years ago, Sprint Telecommunications aired an advertisement intended to demonstrate the clarity of reception Sprint customers could expect. The ad showed a rancher, who had used a different company, complaining that he had ordered 100 oxen from his supplier and instead received 100 dachshunds. The mix-up was probably due to the presence of ________ in the communication process.

A) noise
B) message filtering
C) signal complexity
D) network confusion
E) competing messages

Question 77

Systems monitoring and helping behaviors are examples of ________ processes.

A) action
B) cohesive
C) groupthink
D) managerial
E) organizational

Question 78

Monitoring progress toward goals is a type of ________ process.

A) action
B) cohesive
C) groupthink
D) teambuilding
E) mission analysis

Question 79

Marcella is a network administrator for Diablo Electronics. The company recently completed a merger with Machine Parts, Inc., and her team is responsible for integrating the two companies' computer networks. Before embarking on the project, Marcella meets with her team. Together, they discuss the potential issues that might arise during integration, outline the major steps required to complete the project successfully, and review the list of hardware and software that will be required to make the two systems work together. What kind of transition process activity is Marcella is engaging in?

A) coordination
B) mission analysis
C) goal specification
D) systems monitoring
E) strategy formulation

Question 80

What synchronizes team members' activities in a way that makes them mesh effectively and seamlessly?

A) cohesion
B) groupthink
C) coordination
D) confidence building
E) affect management