Deck 15: Developing It Capabilities

Question 1

IT capabilities are inside-out approaches which focus on internal capabilities to distill component processes.

Answer 1

True

Question 2

The final part of the organizational framework for IT capability development is the link between skills and capabilities.

Answer 2

True

Question 3

When IT roles are mapped to processes and processes are mapped to IT capabilities, it is not possible to connect individuals to the IT capabilities that have been identified as being critical for the IT organization.

Answer 3

False

Question 4

Quantitative feedback from previous software development projects can be used to improve overall software project management in the organization.

Question 5

IT executives are the first to admit that they may not have standard, verifiable, and high-performing capabilities across the IT department.

Question 6

Despite the obvious linkage with the business, identifying essential IT capabilities is largely an internal IT exercise.

Question 7

A competency indicates your ability to do something, whereas capability reflects how good you are at doing it.

Question 8

Enhanced IT capabilities improve the chances of successfully converting IT investments into measurable outcomes for the organization.

Question 9

The IT capability "leadership" refers to IT's ability to get the business constructively engaged in IT issues.

Question 10

There are three types of IT skills: business, software, and hardware.

Question 11

The IT capability "business systems thinking" refers to IT's ability to get the business constructively engaged in IT issues.

Question 12

The improvement of IT capabilities and processes within organizations will result in enhanced benefits from IT investments.

Question 13

IT professionals are usually the best in the organization when it comes to business process re-engineering.

Question 14

Basic IT skills are not required in order for an IT staff member to develop IT capabilities.

Question 15

There is not a direct link between IT capabilities and organizational value, however there is a link between IT capabilities and organizational value in specific IT assets.

Question 16

While software development project successes are repeatable, the precise project implementation often differs from project to project within the organization.

Question 17

There is a direct linkage between IT capabilities and organizational value.

Question 18

Because of the obvious linkage with the business, there is a tendency for the identification of key IT capabilities to result in a list that is much more business-speak than IT-speak.

Question 19

Software development is considered more of an art form than a science.

Question 20

IT executives are continually investigating their internal IT capabilities as a vehicle to reduce IT costs and gain efficiencies.

Question 21

The degree of proficiency in gathering resources to affect a predetermined outcome is known as:

A) Procedures and methods
B) Capability
C) Competency
D) Processes
E) None of the above

Question 22

Which of the following IT capabilities involves integrating IT effort with business purpose and activities?

A) Business systems thinking
B) Relationship building
C) Leadership
D) Architecture planning
E) Contract facilitation and monitoring

Question 23

The IT capability Strategy and Planning contains which of the following processes?

A) Business case development
B) Staffing strategy development
C) Business process influence/enabling
D) Resource investment/allocation

Question 24

Which of the following key IT capabilities can be difficult to measure?

A) People Management
B) Strategy and Planning
C) Asset Management
D) Enterprise Architecture
E) Portfolio Management

Question 25

A reflection as to how good someone does something is called:

A) Procedures and methods
B) Capability
C) Competency
D) Processes
E) None of the above

Question 26

Which of the (5) CMM levels for software development features precise measurements and management to effectively control the software development effort?

A) Level 1
B) Level 2
C) Level 3
D) Level 4
E) Level 5

Question 27

Which of the following IT capability involves getting the business constructively engaged in IT issues?

A) Business systems thinking
B) Relationship building
C) Leadership
D) Architecture planning
E) Contract facilitation and monitoring

Question 28

The most successful development to date beyond the systems development life cycle and structured design has been the ________ .

A) CMM framework
B) IT Infrastructure Library
C) CBT infrastructure
D) Six Sigma methodology
E) ISO standards

Question 29

Which of the following IT capability involves creating a technical blueprint that responds to current and future business needs?

A) Business systems thinking
B) Relationship building
C) Leadership
D) Architecture planning
E) Contract facilitation and monitoring

Question 30

Which of the following can be considered a key IT capabilities?

A) People Management
B) Strategy and Planning
C) Asset Management
D) Enterprise Architecture
E) All the above

Question 31

Which of the (5) CMM levels for software development defines the rules and events for software project management?

A) Level 1
B) Level 2
C) Level 3
D) Level 4
E) Level 5

Question 32

Well defined activities within capabilities are called:

A) Procedures and methods
B) Capability
C) Competency
D) Processes
E) None of the above

Question 33

The methodology in which processes are continuously refined until their outcomes fall within an acceptable level of defects is called:

A) Six Sigma
B) ITIL
C) CobiT
D) ISO

Question 34

The ability to gather resources to affect a predetermined outcome is called:

A) Procedures and methods
B) Capability
C) Competency
D) Processes
E) None of the above

Question 35

Business case development, resource allocation and performance benchmarking are all examples of:

A) Procedures and methods
B) Capability
C) Competency
D) Processes
E) None of the above

Question 36

The IT capability Asset Management contains all of the following processes EXCEPT:

A) Resource capacity management
B) Supplier relationship management
C) Knowledge management
D) Security/permeability enforcement
E) None of the above

Question 37

Which of the following key IT capabilities are considered to contribute most to business enablement?

A) Planning & Program Management
B) Supplier Relationship Management
C) IT Architecture
D) IT Competencies & Culture
E) None of the above

Question 38

The set of standards focused on achieving uniform business processes is referred to as:

A) Six Sigma
B) ITIL
C) CobiT
D) ISO

Question 39

The ability to manage a set of IT applications as a logical whole is an example of:

A) Procedures and methods
B) Capability
C) Competency
D) Processes
E) None of the above

Question 40

Step-by-step instructions for implementing activities are known as:

A) Procedures and methods
B) Capability
C) Competency
D) Processes
E) None of the above

Question 41

Is it possible to link IT skills to IT capabilities? Why or why not?

Question 42

What is the inside-outside approach to subdividing IT capabilities?

Question 43

List and describe the (5) steps organizations can follow to develop a framework to identify, develop, and manage key IT capabilities.

Question 44

List and describe (5) core IT capabilities necessary for IT organizations to meet the challenges of uniting business and IT vision.

Question 45

What are the three types of IT skills? How do It skills compare with IT capabilities? Why is it important to link individuals to IT capabilities?

Question 46

List and describe the (5) CMM levels for software development.

Question 47

What is the outside-inside approach to subdividing IT capabilities?

Question 48

What is IT capability management?