Deck 8: Establishing a Constructive Climate

Question 1

In giving feedback, addressing behaviors refers to focusing on personal traits.

Answer 1

False

Question 2

Establishing a constructive climate includes all of the following except:

A) Provide structure
B) Build cohesiveness
C) Clarify norms
D) Establish rewards and punishments
E) All of the above are ways to set the tone

Answer 2

D

Question 3

Larson and LaFasto found that the distinguishing characteristic of effective leaders was their willingness to confront and resolve inadequate performance by team members.

Answer 3

True

Question 4

Professors handing out a syllabus on the first day of class is an example of clarifying norms.

Question 5

Which of the following is not one of six factors critical to standards of excellence?

A) How much initiative and effort members need to demonstrate
B) The extent to which deadlines are significant
C) How many hours of overtime members are willing to work
D) What goals the members need to achieve
E) All of the above are factors in standards of excellence.

Question 6

Norms are not useful in figuring out what is appropriate or inappropriate in a group setting.

Question 7

It is not necessary for a leader to create a constructive climate for a group to perform at their highest level of excellence.

Question 8

Cohesiveness is described as a sense of "we-ness," the cement that holds a group together.

Question 9

In establishing a constructive climate, leaders can give structure to a group by:

A) Communicating the group's goals to the group
B) Identifying the unique ways that each member can contribute to the group
C) Allowing group members to come up with work rules
D) All of the above
E) A and B only

Question 10

Cohesiveness allows group members to do which of the following?

A) Express personal viewpoints
B) Give and receive feedback
C) Accept opinions different from their own
D) All of the above
E) A and B only

Question 11

Which of the following leadership actions would not assist a group in building cohesiveness?

A) Encourage passive or withdrawn members to leave the group
B) Help group members achieve their individual goals
C) Invite group members to become active participants
D) Allow group members to share leadership responsibilities
E) All of the above are ways to build cohesiveness

Question 12

What is constructive feedback?

A) Honest and direct communication about a group member's performance
B) It is not mean-spirited or paternalistic
C) It is overly nice and patronizing
D) All of the above
E) A and B only

Question 13

Because working in groups can be chaotic and challenging, it is helpful when a leader provides a sense of structure for group members.

Question 14

Giving constructive feedback is a must for a leader.

Question 15

Norms develop early, but they are not difficult to change.

Question 16

What are standards of excellence?

A) Rules about absenteeism
B) The expressed and implied expectations for performance that exist within a group
C) Established benchmarks of performance
D) B and C only
E) None of the above

Question 17

Norms are the rules of behavior that are established and shared only by some members of the group.

Question 18

Providing structure for a group is like giving members an architectural blueprint for their work.

Question 19

Larson and LaFasto suggest that reviewing results includes giving constructive feedback and resolving performance issues.

Question 20

Leaders should foster and promote member-to-member interactions to build cohesiveness.

Question 21

Which of the following is not related to climate?

A) Rituals
B) Values
C) Procedures
D) Strengths
E) A and D only

Question 22

Briefly define the four leader behaviors involved in establishing a constructive climate in a group. Give an example of what each one would look like in your line of work.

Question 23

What constitutes rewarding results?

A) Paying attention to group members
B) Offering group members encouragement
C) Giving group members personalized appreciation
D) All of the above
E) B and C only

Question 24

Which of the following is one of the six factors associated with standards of excellence?

A) What group members need to know and what skills they must acquire
B) How group members are expected to treat one another
C) What the consequences are if they achieve or fail to achieve their goals
D) All of the above
E) A and C only

Question 25

Which of the four leader behaviors for establishing a constructive climate in a group is most challenging for you to implement? How is the challenge connected to your leadership traits (identified earlier in the course)?

Question 26

Briefly describe how a leader can provide structure to a group or team.

Question 27

Which of the following is not a way to give constructive feedback?

A) Describe specifically what you have observed
B) Use "you" language
C) Address behaviors
D) Give feedback in calm, unemotional language
E) All of the above are ways to give constructive feedback

Question 28

Professors handing out the syllabus on the first day of class is an example of:

A) Procedures
B) Clarifying norms
C) Providing structure
D) Promoting standards of excellence
E) None of the above

Question 29

If a group appears to be disjointed initially, they need to worry about:

A) Building cohesiveness
B) Clarifying norms
C) Setting the tone
D) Providing structure
E) All of the above

Question 30

Which of the following describes a leader's need to articulate clear, concrete expectations for team members?

A) Review results
B) Reward results
C) Provide reinforcement
D) Require results
E) A and C only

Question 31

Employees in a store prefer working for Joe, the day manager, rather than Peter, the night manager. Joe is very careful in how he treats his employees whereas Peter is brutally honest in his assessment of his employee's mistakes. What best describes in the scenario above?

A) Providing structure
B) Giving constructive feedback
C) Establishing norms
D) Rewarding results
E) Promoting values

Question 32

According to Larson and LaFasto, leaders must do which of the following to influence performance and promote standards of excellence?

A) Require results
B) Review results
C) Reward results
D) All of the above
E) A and C only

Question 33

Share an example of a time you helped build cohesiveness in a group. Which of the actions described in the textbook did you use? Did you use any that were not mentioned?

Question 34

Briefly discuss the steps in giving constructive feedback.

Question 35

Describe some norms in a team or group you have worked with at your job or in school.

Question 36

What is synergy and how can you foster it in a group?

Question 37

A coach asking players to show up fifteen minutes before practice every day is doing what?

A) Building cohesiveness
B) Promoting a vision
C) Providing feedback
D) Clarifying norms
E) Building competence