Deck 1: Intro to Management

Question 1

"High involvement" organizations create challenging and enriched jobs,allow employee input in decision making,and avoid layoffs and excessive turnover.

Answer 1

True

Question 2

An employee's talents are what they know,what they learn,and what they do with it.

Answer 2

True

Question 3

The "glass-ceiling effect" limits the career advancement and promotion of women and minorities.

Answer 3

True

Question 4

National and geographic boundaries of world business are becoming increasingly more well-defined as global competition increases.

Question 5

While managing workforce diversity has legal considerations it also has a substantial impact on individual and company performance.

Question 6

In the new economy,careers require employees to take personal initiative,be self-disciplined,and pursue continuous learning.

Question 7

Improvements in technology,the deregulation of markets,and the opening of national borders have had little impact on businesses in the United States and Europe.

Question 8

The best employers in the new workplace of the 21^st century have high performance expectations,and are extremely good at attracting and retaining talented employees.

Question 9

The most important factors for operating effectively in a new economy are increased profits,greater return on investment,shareholder involvement,self-management,and competitiveness.

Question 10

Outsourcing presents itself both as an opportunity and a challenge in today's global economy.

Question 11

As a result of advances and the complexity of new technologies there is an increasing demand for knowledge workers.

Question 12

The reach of the global economy means that countries and people are increasingly connected through the media,information technology,travel,and lifestyles.

Question 13

Virtual space has increased the need for face-to-face meetings,international travel and sharing of information.

Question 14

The intellectual capital equation is simply: intellectual capital = competency x commitment.

Question 15

Intellectual capital is defined as the collective and shared knowledge of an organization's workforce.

Question 16

Workforce diversity describes demographic differences among members of the workforce focusing primarily on income,social status,education,and experience.

Question 17

Prejudice is the holding of negative opinions and attitudes about people who lack interpersonal or technical skills.

Question 18

Discrimination refers to an invisible barrier that limits the career advancement of women and minorities.

Question 19

Globalization refers to the worldwide interdependence of resource flows,product markets,and business competition that characterizes the new economy.

Question 20

In the new economy,organizations are expected to continuously excel on meeting their performance criteria even if it means placing a lower priority on ethical and social responsibilities.

Question 21

To survive in the new workplace,people must have links with peers and others inside and outside the organization in order to get things done and be able to communicate personal and work group successes and progress.

Question 22

Society is becoming more lenient in its expectations that social institutions conduct their affairs according to high moral standards.

Question 23

Value creation refers to the operation through which a business or non-profit organization can add value to the original cost of resource inputs while the business organization earns a profit or the non-profit organization adds wealth to society.

Question 24

Organizations in the new workplace should focus on more profits and be less concerned with making real and positive contributions to society.

Question 25

Integrity and ethical leadership must be practiced at all organizational levels.

Question 26

Resource utilization determines whether an organization is efficient.

Question 27

The open systems model focuses on the internal rather than external factors that transform resources into finished products.

Question 28

Charles Handy uses the Irish shamrock to symbolize the different career implications of the three distinct employment patterns that have emerged in the new economy.

Question 29

An organization is a group of people working independently while at the same time pursuing their individual goals.

Question 30

Core workers,contract workers,and part-time workers are the three different employment patterns in the Irish shamrock model used by Charles Handy.

Question 31

Since employment patterns are changing dramatically,people should maintain a "portfolio of skills" to increase their flexibility and job opportunities.

Question 32

Organizations are complex systems with many interrelated parts functioning together to achieve common goals.

Question 33

An open system is a collection of subsystems that function independently from one another.

Question 34

Each organization should return value to society and satisfy customers' needs in order to justify its continued existence.

Question 35

An open system interacts with its environments to transform resource inputs into product outputs such as finished products and/or services.

Question 36

Productivity is a measure of the quantity and quality of work performance taking into account how much resources are used.

Question 37

Productivity refers to the quantity or the amount of work that is performed by a group or team.

Question 38

Performance effectiveness is a measure of resource costs associated with goal accomplishment,whereas performance efficiency is an output measure of task or goal accomplishment.

Question 39

Ethics refers to a code of moral principles that sets standards of what is "good" or "right" as opposed to what is "bad" or "wrong."

Question 40

In Charles Handy's description of changing careers,a person who performs specific tasks as needed and is compensated on a fee-for-services basis is a known as a core worker.

Question 41

A manager is a person in an organization who is responsible for the work efforts and performance accomplishments of other people.

Question 42

An example of a middle manager is a clinic director in a hospital who develops and implements action plans consistent with the objective set by the hospital's higher-level executives.

Question 43

Top managers are more concerned with the daily operations of the internal business processes than with activities in the external environment that impact the organization.

Question 44

Low versus high goal attainment determines whether an organization is efficient but not effective.

Question 45

The general environment consists of the economic,social-cultural,legal-political,technological,and natural environment conditions in the external environment that can substantially influence the operations of an organization.

Question 46

Legal-political conditions in the general environment include norms,customs,and social values regarding human right;trends in education and related social institutions;and demographic patterns in society.

Question 47

A team leader is someone who coordinates complex projects with task deadlines while working with many persons within and outside the organization.

Question 48

A manager who emphasizes meeting production targets even if there is a cost overrun is more interested in performance efficiency than in performance effectiveness.

Question 49

A project manager is responsible for managing a smaller work unit composed of professionals.

Question 50

Top managers are responsible for the performance of an organization as a whole or for one of the larger parts.

Question 51

Socio-cultural conditions in the general environment include the philosophy and objectives of the political party or parties running the government,as well as laws and governmental regulations.

Question 52

Because of the pressures to achieve performance excellence,the command-and-control approach to leadership is being re-emphasized.

Question 53

A manager is a person who is primarily responsible for completing his/her own work,not managing the overall performance of entire organization.

Question 54

Middle managers are in charge of relatively large departments or divisions consisting of smaller work units.

Question 55

The general environment consists of all conditions in the external environment that form a background context for managerial decision making.

Question 56

Managers have the least vital job in society since their primary goal is to help people to achieve their career objectives.

Question 57

Greater focus on command and control,concern for efficiency,and emphasis on individual performance are some recent trends in managing organizations.

Question 58

Middle managers are responsible for supervising small groups or work units.

Question 59

A manager is a person in an organization who supports and is responsible for the work efforts and performance accomplishments of other people.

Question 60

Organizations that treat their people better tend to perform better.

Question 61

According to Henry Mintzberg,the manager's interpersonal roles include being an entrepreneur,disturbance handler,resource allocator,and negotiator.

Question 62

In an upside-down pyramid,managers symbolically remain at the top of the organizational pyramid.

Question 63

General managers have responsibility for managing a single area of activity,such as finance,marketing,production,human resources,accounting,or sales.

Question 64

Staff managers are responsible for the work activities that make a direct contribution to the organization's outputs.

Question 65

Quality of work life is an indicator of the overall quality of human experiences in the workplace.

Question 66

Controlling is the process of assigning tasks,allocating resources,and coordinating activities.

Question 67

In an upside-down pyramid,the best managers are often known for "helping" and "supporting" rather than "directing" and "order-giving."

Question 68

Managers help people,working individually or in groups,to achieve productivity and accomplish organizational goals.

Question 69

Leading is the process of arousing people's enthusiasm to work hard and inspiring their efforts to fulfill plans and accomplish objectives.

Question 70

In organizations that are operating with an upside-down pyramid,operating workers are near the top of the organization,just below the customers and clients they serve,and are supported by the managers located at the bottom.

Question 71

Line managers use special expertise to advise and support the efforts of staff workers.

Question 72

Efficient managers help others to both
a)achieve high levels of performance and
b)experience satisfaction in their work.

Question 73

Good managers focus on setting and implementing goals with the help of relatively few people who work inside of the organization.

Question 74

Administrators are managers who are directly responsible for managing budgets and operations in large corporations.

Question 75

Agenda setting and networking are activities that contribute to a general manager's success.

Question 76

The responsibilities of a team leader or supervisor will include planning meetings and work schedules;recruiting,training,and developing team members to meet performance standards;and recommending pay increases for subordinates.

Question 77

Accountability is the requirement of an employee to show performance results to some person of higher authority within his or her area of responsibility.

Question 78

Organizing is the process of assigning tasks,allocating resources,and coordinating the activities of individuals and groups to implement plans.

Question 79

Planning is the process of measuring work performance,comparing results to objectives,and taking corrective action as needed.

Question 80

Management is the process of planning,organizing,leading,and controlling the use of resources to accomplish performance goals.