Deck 13: Conflict and Negotiation

Question 1

As a general rule,if conflict isn't perceived,it is assumed not to exist.

Answer 1

True

Question 2

Having a low level of process conflict and low to moderate levels of task conflict is part of the ________ view of conflict.

A)managed-conflict
B)interactionist
C)functional
D)traditional

Answer 2

B

Question 3

The most common definition of 'conflict' is the idea that it is a:

A)confrontation.
B)negotiation.
C)construction.
D)perception.

Answer 3

D

Question 4

The interactionist view of conflict proposes that conflict is:

A)necessary for effective group performance.
B)always evident in groups.
C)a necessary evil.
D)an indication of the group maturity level.

Question 5

Which one of the following is NOT part of the traditional view of conflict?

A)harmful
B)indicates malfunctioning
C)must be avoided
D)inevitable

Question 6

Which of the following is NOT one of the views of conflict?

A)the traditional view
B)the inevitability view
C)the interactionist view
D)the managed-conflict view

Question 7

The ________ view of conflict argues that some conflict is absolutely necessary for a group to perform effectively.

A)traditional
B)functional
C)interactionist
D)managed-conflict

Question 8

Which of the following is NOT a requirement in the text's definition of conflict?

A)incompatibility
B)must be perceived
C)opposition
D)overt acts only

Question 9

The ________ view of conflict argues that conflict is dysfunctional and should be avoided.

A)traditional
B)functional
C)interactionist
D)managed-conflict

Question 10

Conflict describes the point when __________ 'crosses over' to become __________.

A)anger; violence
B)a dispute; a confrontation
C)an interaction; an inter-party conflict
D)frustration; anger

Question 11

Conflict is functional if it:

A)is satisfying to the individual members of the group.
B)supports the goals of the group.
C)causes turnover.
D)causes group members to argue.

Question 12

________ conflict hinders group performance.

A)Formal
B)Dysfunctional
C)Informal
D)Functional

Question 13

The interactionist view of conflict is:

A)the belief that conflict is a natural and inevitable outcome in any group.
B)that no generalisation about conflict is appropriate.
C)the belief that all conflict is harmful and must be avoided.
D)the belief that conflict is not only a positive force in a group but that it is absolutely necessary for a group to perform effectively.

Question 14

The ________ view of conflict argues that conflict is a natural and inevitable outcome in any group.

A)interactionist
B)managed-conflict
C)traditional
D)functional

Question 15

If no one is aware of conflict,it is generally agreed that:

A)conflict is inevitable.
B)conflict is subversive.
C)employee-employer relations will be good.
D)no conflict exists.

Question 16

According to the interactionist's perspective,a group that functions without conflict is:

A)the ideal situation but is rarely achieved.
B)likely to be responsive to the need for change and innovation.
C)the most productive.
D)prone to becoming static and apathetic.

Question 17

The traditional view of conflict argues that conflict:

A)cannot be avoided.
B)is good for a group.
C)is bad and should be avoided.
D)improves productivity.

Question 18

________ conflict supports the goals of the group and improves its performance.

A)Dysfunctional
B)Formal
C)Functional
D)Informal

Question 19

Jeff and Rachel work within a project group in their company.Rachel likes to keep things highly structured and planned.Jeff,on the other hand,prefers to take things as they come and has difficulty adhering to project plans created by Rachel.As a result,Rachel has on several occasions felt rather frustrated. This is a classic example of:

A)conflict.
B)negotiation.
C)management.
D)teamwork.

Question 20

________ is a process that begins when one party perceives that another party has negatively affected,or is about to negatively affect,something that the first party cares about.

A)Conflict
B)Politics
C)Consideration
D)Power

Question 21

Conflict covers the full range from overt and violent acts to subtle forms of disagreement.

Question 22

Negotiation occurs when an individual becomes aware of the negative impact an important act or decision may have on another.

Question 23

To say that all conflict is bad is inappropriate and naive.

Question 24

The traditional view sees conflict as a dysfunctional outcome.

Question 25

According to the interactionist view of conflict,cooperative groups are:

A)effective because they do not become static.
B)prone to becoming apathetic to the need for innovation.
C)less resistant to change over time.
D)less likely to become non-responsive to the need for short-term change.

Question 26

The interactionist view of conflict encourages:

A)a minimal amount of group conflict.
B)a moderate amount of group conflict.
C)the elimination of all group conflict.
D)the elimination of all dysfunctional group conflict.

Question 27

The interactionist view proposes that all conflicts are good.

Question 28

The presence of conflict is a reliable indicator of a poorly functioning group or organisation.

Question 29

Conflict must be perceived in order for it to exist.

Question 30

The traditional view states that conflict is natural and inevitable and therefore must be accepted.

Question 31

The contemporary view of conflict is to:

A)permit conflict when it is constructive.
B)eliminate all conflict.
C)encourage limited levels of conflict.
D)resolve conflict productively.

Question 32

The traditional view towards conflict seeks to retain only the functional conflict in a group.

Question 33

What is conflict?

Question 34

The word 'conflict' insinuates that there are opposing sides.

Question 35

Conflict may take the form of violent conduct or passive-aggressive behaviour.

Question 36

Negotiation is a process that begins when one party perceives that another party has negatively affected,or is about to negatively affect,something that the first party cares about.

Question 37

Conflict implies opposition.

Question 38

Conflict that develops through a lack of openness and trust between people is indicative of which view of conflict?

A)traditional
B)interactionist
C)managed
D)modern

Question 39

The interactionist view proposes that inadequate levels of conflict can hinder a group's performance.

Question 40

The traditional view of conflict fell out of favour for a long period of time because researchers came to realise that:

A)conflict is necessary.
B)conflict cannot be changed.
C)some level of conflict was inevitable.
D)none of the above.

Question 41

It seems that your work group is in conflict much of the time.One colleague has suggested that you,as the supervisor,are responsible for eliminating the conflict so that they can work harmoniously.Another colleague has suggested that conflict is good for stimulating creativity and productivity.You are unsure about whether you should try to eliminate the conflict or learn to deal with it positively. You decide to do more research on the view that conflict should be encouraged as a means to achieve change and innovation.This view is termed the ________ view.

A)traditional
B)passive
C)acceptance
D)interactionist

Question 42

Intragroup conflict:

A)occurs outside of a team or group.
B)is conflict that occurs within an individual.
C)involves conflict that occurs between individuals on opposing teams.
D)involves conflict that occurs within a team or group.

Question 43

________ conflicts are almost always dysfunctional.

A)Relationship
B)Job
C)Task
D)Process

Question 44

Task conflict relates positively to performance only when:

A)team members believe the team is a safe place for taking risks and that members won't deliberately undermine or reject those who speak up.
B)team members encourage functional conflict and discourage personal conflict.
C)team members encourage functional conflict and discourage dysfunctional conflict.
D)none of the above

Question 45

Team A competes with Team B for scarce resources.What type of conflict exists between the two teams?

A)intragroup
B)organisational
C)intergroup
D)dyadic

Question 46

Relationship conflict focuses on interpersonal relationships.

Question 47

Conflict that relates to the content and goals of the work is termed ________ conflict.

A)explicit
B)relationship
C)task
D)process

Question 48

Dysfunctional conflict is destructive.

Question 49

It seems that your work group is in conflict much of the time.One colleague has suggested that you,as the supervisor,are responsible for eliminating the conflict so that they can work harmoniously.Another colleague has suggested that conflict is good for stimulating creativity and productivity.You are unsure about whether you should try to eliminate the conflict or learn to deal with it positively. You have decided to allow the conflict to exist so long as it doesn't hinder group performance.You will,however,try to eliminate ________ conflict.

A)task
B)dysfunctional
C)individualised
D)functional

Question 50

Dyadic conflict involves:

A)competing teams.
B)an organisation and its teams.
C)two individuals.
D)only one individual.

Question 51

For process conflict to be productive,it must be kept low.

Question 52

When the group disagrees,it is usually over how the work should get done.The type of conflict experienced by this group is ________ conflict.

A)process
B)task
C)traditional
D)relationship

Question 53

________ conflict relates to how the work gets done.

A)Relationship
B)Process
C)Job
D)Task

Question 54

Studies demonstrate that relationship conflict is almost always dysfunctional.

Question 55

Which is NOT one of the three types of conflict?

A)job
B)process
C)task
D)relationship

Question 56

________ conflict focuses on interpersonal relationships.

A)Job
B)Task
C)Process
D)Relationship

Question 57

It seems that your work group is in conflict much of the time.One colleague has suggested that you,as the supervisor,are responsible for eliminating the conflict so that they can work harmoniously.Another colleague has suggested that conflict is good for stimulating creativity and productivity.You are unsure about whether you should try to eliminate the conflict or learn to deal with it positively. If you support the idea that conflict is bad and should be eliminated,you are supporting the ________ view.

A)traditional
B)moderated acceptance
C)managed-conflict
D)interactionist

Question 58

It seems that your work group is in conflict much of the time.One colleague has suggested that you,as the supervisor,are responsible for eliminating the conflict so that they can work harmoniously.Another colleague has suggested that conflict is good for stimulating creativity and productivity.You are unsure about whether you should try to eliminate the conflict or learn to deal with it positively. You have decided to accept conflict as a natural occurrence and deal with it.You are supporting the ________ view.

A)traditional
B)passive
C)behaviour modification
D)interactionist

Question 59

Process conflict relates to the content and goals of the work.

Question 60

Discuss the three schools of thought regarding conflict in groups and organisations.

Question 61

The presence of conditions that create opportunities for conflict to arise is the ________ stage of the conflict process.

A)potential opposition
B)intentions
C)vision
D)cognition

Question 62

Explain the three types of conflict: task conflict,relationship conflict and process conflict

Question 63

Relationship conflict involves those relationships that are interpersonal.

Question 64

Studies show that relationship conflict is typically dysfunctional.

Question 65

Current research has proven that process conflict is equally as disruptive as relationship conflict.

Question 66

There are two dimensions to conflict-handling intentions: cooperativeness and assertiveness.Cooperativeness is the degree to which:

A)one party attempts to satisfy his or her own concerns.
B)both parties work towards a common goal.
C)one party attempts to satisfy the other party's concerns.
D)there is an absence of conflict.

Question 67

Which of the following is NOT a stage in the conflict process?

A)vision
B)potential opposition
C)intentions
D)cognition

Question 68

Longer-term studies show that all conflicts reduce trust,respect and cohesion in groups,which reduces their long-term viability.

Question 69

The dimension of the conflict-handling intention labelled assertiveness is the degree to which one party:

A)is competitive.
B)attempts to satisfy everyone's concerns.
C)attempts to satisfy the other party's concerns.
D)attempts to satisfy his or her own concerns.

Question 70

Process conflict works best when it is kept at a minimum.

Question 71

The first stage of the conflict process is called:

A)outcomes.
B)behaviour.
C)potential opposition or incompatibility.
D)cognition and personalisation.

Question 72

Stage II of the conflict process deals with:

A)group development.
B)interaction between group members.
C)conflict avoidance.
D)cognition and personalisation of conflict.

Question 73

Groups performing routine tasks that don't require creativity benefit from task conflict the most.

Question 74

Process conflict focuses on both the substance and objectives of the work.

Question 75

In which stage are conflict issues defined?

A)Stage III,Intuitions
B)Stage IV,Behaviour
C)Stage II,Cognition and personalisation
D)Stage I,Potential opposition

Question 76

Recent reviews have shown that process conflict is usually just as disruptive as relationship conflict.

Question 77

Which of the following is a stage in the conflict process?

A)intentions
B)functional
C)dysfunctional
D)hindering conflict

Question 78

________ intervene(s)between people's perceptions and emotions and their overt behaviour.

A)Attributions
B)Intentions
C)Cognition
D)Intuition

Question 79

High job specialisation causes ________ conflict.

A)antecedent
B)structural
C)personal-variable
D)communicative

Question 80

People high in the personality trait of _______ are more prone to have conflicts with others.

A)disagreeableness
B)neuroticism
C)self-monitoring
D)all of the above