Deck 8: Communication

Question 1

Which of the following media is considered high in information richness?

A) Personalized memo
B) Electronic mail
C) Telephone
D) Flyer

Answer 1

C

Question 2

Providing the time to identify and isolate the listener's personal responses and exclude them from the dialogue is one of the purposes of:

A) paraphrasing expressed thoughts and feelings.
B) clarifying implicit thoughts and feelings.
C) eye contact.
D) silence.

Answer 2

D

Question 3

The evoking of a shared, or common, meaning in another person is known as .

A) interpretation
B) communication
C) a response pattern
D) a message

Answer 3

B

Question 4

A barrier to effective communication is:

A) redundancy.
B) feedback.
C) status difference.
D) common dialect.

Question 5

Which of the following is NOT true of reflective listening?

A) Reflective listening emphasizes personal elements of the communication process.
B) Reflective listening is particularly helpful in problem-solving situations.
C) Reflective listening emphasizes more strongly the role of the communicator.
D) The listener's emphasis should be on responding to the communicator, not leading the communicator.

Question 6

If one of your employees was in the early stages of expressing thoughts and feelings about a problem, especially when there may be some associated anxiety or discomfort, it would be most appropriate for you to:

A) paraphrase the expressed thoughts and feelings.
B) clarify implicit thoughts and feelings.
C) reflect core feelings.
D) make affirming contact.

Question 7

One-way communication in contrast to two-way communication:

A) is especially more accurate for complex tasks.
B) solicits interaction.
C) allows for reflective listening.
D) is especially faster.

Question 8

All of the following are included in reflective listening except:

A) affirming contact.
B) clarifying the implicit.
C) silence.
D) criticism.

Question 9

As a supervisor in an emergency situation, you should be:

A) sensitive to employees' feelings.
B) an empathetic listener.
C) an apprehensive communicator.
D) directive and assertive.

Question 10

When a supervisor sends a message to his or her employees who comprise a diverse workgroup, both parties to the message should be sensitive to:

A) the perceptual screens.
B) the external environment.
C) the informal communication channel.
D) the implicit thoughts and feelings of each other.

Question 11

Which of the following approaches must a supervisor avoid in order to reduce communication barriers?

A) Minimizing jargon and technical language
B) Encouraging formation of nonhierarchical working relationships
C) Providing cross-cultural training
D) Encouraging men and women to interact the same way

Question 12

Information overload for employees or a lack of sufficient information for performance and task accomplishment can result from:

A) a failure to filter and disseminate information selectively.
B) the tendency to use overly rich media of communication.
C) inappropriate use of the perceptual window.
D) gender differences.

Question 13

If your supervisor spoke with you about a significant production problem within your department, you would avoid:

A) paraphrasing the concern being expressed.
B) eye contact with him or her.
C) long periods of silence.
D) asking questions for clarification.

Question 14

Which of the following interpersonal communication skills has the Department of Labor identified as being necessary for successful functioning in the workplace?

A) Empathy
B) Writing
C) Reading
D) Understanding

Question 15

A communication medium that is moderate in both information richness and data capacity is:

A) the telephone.
B) electronic mail.
C) face-to-face discussion.
D) formal numeric report.

Question 16

Kodak has used blogging and social media to encourage customer conversations and decision making, thus leveraging the business in a positive way. The information richness and data capacity of blogging as a communication medium is:

A) high and low respectively.
B) low and high respectively.
C) moderate for both the characteristics.
D) high for both the characteristics.

Question 17

As a supervisor, you decide you need to communicate with several of your employees about below standard or unsatisfactory work. Which of the following would be the best way to send your message?

A) E-mail
B) A memo posted on a bulletin board
C) A telephone call
D) A face-to-face meeting

Question 18

The element of a communication model that contains the thoughts and feelings a communicator is attempting to elicit in a receiver is called a(n) .

A) data
B) feedback
C) message
D) information

Question 19

The window through which we interact with people and influence the quality, accuracy, and clarity of the communication is called .

A) a perceptual screen
B) a communication filter
C) an interpretation funnel
D) the communication vacuum

Question 20

Assume that you are a supervisor who manages more than 20 employees, each of whom occupies a different job. At a recent project meeting with your employees, you discussed with them the importance of communication and the rapidly developing technology associated with communication. A point that you should not fail to make in your discussion is that:

A) supervisory communication is always one-way.
B) face-to-face communication is inefficient.
C) formal communication channels should be used at all times.
D) communication evokes a shared meaning in another person.

Question 21

In which of the following communication situations can nonverbal communication be utilized?

A) Committee meeting
B) E-mail
C) Voice mail
D) Telephone call

Question 22

A main method to overcome physical separation as a barrier to communication is to:

A) form nonhierarchical working relationships.
B) to develop an awareness of gender specific differences in conversational style.
C) to eliminate the use of technical terminology in communication.
D) to increase the use of face-to-face communication.

Question 23

You witness an incident at work where a supervisor loudly criticizes an employee in front of several other employees. Later, you learn that the employee didn't make any mistake. The supervisor's communication is an example of:

A) nondefensive communication.
B) a territorial space violation.
C) paralanguage.
D) dominant defensiveness.

Question 24

An effective method to reduce or overcome barriers to communication due to gender differences is to:

A) frequently use metaphors.
B) avoid using jargon and technical terms.
C) seek clarification of a person's meaning.
D) avoid face-to-face communication.

Question 25

You are chairing quality circle meetings with your employees and want to maximize opportunities for all to speak and contribute. The seating arrangement and table shape to accomplish this should be:

A) square.
B) round.
C) oblong.
D) rectangular.

Question 26

Which of the following is NOT a characteristic of nondefensive communication and behavior?

A) Being informative
B) Being realistic
C) Being controlled
D) Being evasive

Question 27

In the context of nonverbal communication, tone, duration, laughing, and crying.

A) paralanguage
B) proxemics
C) kinesics _{d. polyphasic activity}
Consists of variations in speech, such as pitch, loudness, tempo,

Question 28

People who are egotistical usually exhibit:

A) subordinate defensiveness.
B) dominant defensiveness.
C) nonverbal communication.
D) nondefensive communication.

Question 29

Which of the following is NOT considered a result or outcome of defensive communication?

A) Assertive but accurate message sending
B) Increased nonproductive time
C) Retaliation
D) Aggression and abuse

Question 30

In nonverbal communication, the study of body movements, including posture, is known as .

A) kinesics
B) proxemics
C) paralanguage
D) posturics

Question 31

Americans generally do not like to communicate with their business associates within their:

A) social distance.
B) personal distance.
C) intimate distance.
D) public distance.

Question 32

A defensive tactic used by an individual to manipulate and control others is:

A) a put-down.
B) a power play.
C) labeling.
D) insanity.

Question 33

The study of an individual's perception and use of space, including territorial space, is called .

A) proxemics
B) kinesics
C) spatial differentiation
D) paralanguage

Question 34

Passive-aggressive communication and behavior frequently end up as:

A) dominant defensive behavior.
B) nonassertive behavior.
C) accommodative and helpful behavior.
D) nondefensive behavior.

Question 35

Friends typically interact within one's:

A) intimate space.
B) personal distance zone.
C) social distance zone.
D) public distance zone.

Question 36

Seating arrangements and dynamics can be examined in a(n) study.

A) paralanguage
B) proxemics
C) kinesics
D) attitude

Question 37

All of the following are forms of incivility except:

A) discourteousness.
B) impatience.
C) social swearing.
D) rudeness.

Question 38

A manager comments to her secretary, "How come Nancy (a word processor) is always hard to find when there is a deadline? She is a loafer." This is an example of:

A) deception.
B) regression.
C) civility.
D) labeling.

Question 39

Which of the following seating arrangements would be most appropriate to facilitate direct and open communication with a person?

A) Seating the other person beside you, facing the same direction
B) Seating the other person in a place where you will be at right angles
C) Seating the other person directly across from you
D) Seating the person inside your intimate space zone

Question 40

Which of the following statements is an example of nondefensive communication?

A) "Mary is always late to meetings."
B) "I sent the memo through intracompany mail. They must have lost it."
C) "I received the report from Dan yesterday and have briefly reviewed it. It looks good but I need to talk to him about one recommendation before I approve it."
D) "The check is in the mail. Don't call me again."

Question 41

Many of the communication technologies significantly limit or eliminate forms of communication.

A) written
B) impolite
C) dominant
D) nonverbal

Question 42

Two-way communication is faster and should be used in an emergency situation.

Question 43

An important method for determining if a message has been received and understood is to solicit and examine feedback.

Question 44

The use of new technologies encourages .

A) small talk
B) polyphasic activity
C) less time for groups to reach consensus
D) face-to-face communication

Question 45

Positive, healthy communication is achieved when:

A) there is a balance between the head and the heart.
B) a person displays positive emotional competence and has a healthy conversation between thoughts and feelings.
C) working together is taken for its interpersonal and intrapersonal meaning.
D) all of the above.

Question 46

Women prefer face-to-face communication, whereas men are comfortable sitting side by side and concentrating on some focal point in front of them.

Question 47

A communication medium that is low in information richness is good for sending numeric or factual data.

Question 48

Polyphasic activity:

A) is the study of space in nonverbal communication.
B) is the study of seating arrangements.
C) means having face-to-face conversations with more than one person at a time.
D) means doing more than one task at a time.

Question 49

When people from one culture view those in another culture through the lens of a stereotype, they are in effect discounting the individual differences within the other culture.

Question 50

A memo from a company president to all employees is an example of one-way communication.

Question 51

A good reflective listener does not lead the speaker according to the listener's own thoughts and feelings.

Question 52

Personal integrity in positive, healthy communication is achieved through:

A) morality.
B) leadership.
C) communicative disease.
D) emotional competence.

Question 53

Computer-aided communications systems (e-mail, intranet for example) encourage all of the following except:

A) flaming or rude communication.
B) fast, immediate access to information and absence of nonverbal cues.
C) overloading of information.
D) significant disparities in participation levels of persons within a group.

Question 54

Studies have shown that using computer-mediated communication tends to result in an increase in .

A) depression
B) stress
C) flaming
D) proxemic behavior

Question 55

Interpersonal communication does not affect the health and well-being of the workforce in any way.

Question 56

At the core of personal integrity as displayed by executives is:

A) positive, healthy communication.
B) kinesics.
C) proxemics.
D) defensive communication.

Question 57

Reflective listening means to evoke a shared or common meaning in another person.

Question 58

Defensive communication includes aggressive, malevolent messages as well as passive, withdrawn messages.

Question 59

Communication styles and channels are very similar for men and women.

Question 60

Social swearing and annoyance swearing are basically the same form of uncivil behavior.

Question 61

Match the following:
a. The ability of a medium to convey meaning to a receiver
b. Data that have been interpreted, analyzed, and have meaning to some user
c. The thoughts and feelings that the communicator is attempting to evoke in the receiver
d. The words, their pronunciations, and the methods of combining them used and understood by a group of people
e. The person sending a message
Communicator

Question 62

Match the following:
a. The ability of a medium to convey meaning to a receiver
b. Data that have been interpreted, analyzed, and have meaning to some user
c. The thoughts and feelings that the communicator is attempting to evoke in the receiver
d. The words, their pronunciations, and the methods of combining them used and understood by a group of people
e. The person sending a message
Message

Question 63

Match the following:
a. The ability of a medium to convey meaning to a receiver
b. Data that have been interpreted, analyzed, and have meaning to some user
c. The thoughts and feelings that the communicator is attempting to evoke in the receiver
d. The words, their pronunciations, and the methods of combining them used and understood by a group of people
e. The person sending a message
Information

Question 64

Match the following:Match the following:
a. A window through which one interacts with others.
b. A receiver's response to the message received from the sender
c. Feedback from receiver for purpose of checking accuracy of sender's message
d. A form of nonverbal communication
e. Repeating of a message using different words, or a form of oral shorthand
Reflective listening

Question 65

The balance between head and heart is achieved when a person displays positive emotional competence and is able to have a healthy internal conversation between his or her thoughts and feelings.

Question 66

How do communication technologies affect behavior?

Question 67

Identify the elements of the communication model and provide an example of each.

Question 68

Match the following:
a. The ability of a medium to convey meaning to a receiver
b. Data that have been interpreted, analyzed, and have meaning to some user
c. The thoughts and feelings that the communicator is attempting to evoke in the receiver
d. The words, their pronunciations, and the methods of combining them used and understood by a group of people
e. The person sending a message
Language

Question 69

What are barriers to communication? Name the barriers of communication that exist in organizations.

Question 70

Match the following:Match the following:
a. A window through which one interacts with others.
b. A receiver's response to the message received from the sender
c. Feedback from receiver for purpose of checking accuracy of sender's message
d. A form of nonverbal communication
e. Repeating of a message using different words, or a form of oral shorthand
Paraphrasing

Question 71

New communication technologies may make people less patient with face-to-face communication.

Question 72

Passive-aggressive behavior is a form of defensiveness that begins as subordinate defensiveness and ends up as dominant defensiveness.

Question 73

Match the following:Match the following:
a. A window through which one interacts with others.
b. A receiver's response to the message received from the sender
c. Feedback from receiver for purpose of checking accuracy of sender's message
d. A form of nonverbal communication
e. Repeating of a message using different words, or a form of oral shorthand
Eye contact

Question 74

The absence of heartfelt communication in human relationships leads to loneliness and social isolation and is known as communicative disease.

Question 75

Define reflective listening. What are the four levels of verbal response that it necessitates?

Question 76

A direct gaze indicates dedication, truthfulness, and forthrightness in the United States.

Question 77

Match the following:Match the following:
a. A window through which one interacts with others.
b. A receiver's response to the message received from the sender
c. Feedback from receiver for purpose of checking accuracy of sender's message
d. A form of nonverbal communication
e. Repeating of a message using different words, or a form of oral shorthand
Affirmation

Question 78

Match the following:
a. The ability of a medium to convey meaning to a receiver
b. Data that have been interpreted, analyzed, and have meaning to some user
c. The thoughts and feelings that the communicator is attempting to evoke in the receiver
d. The words, their pronunciations, and the methods of combining them used and understood by a group of people
e. The person sending a message
Richness

Question 79

Relative to face-to-face interaction, people who communicate via e-mail are more cooperative and feel less justified in being noncooperative.

Question 80

The use of new technologies encourages doing more than one thing at a time.