Human Resource Development 6th Edition by Jon Werner , Randy Randy , DeSimone

Exercise 9

Suppose you are a restaurant manager who is conducting a coaching discussion with one of your servers about the server's repeated failure to complete store-closing operations before leaving for the night. You have conducted a coaching analysis and have determined that the server is able to complete these responsibilities, that all obstacles to doing so have been removed, and that this is an important part of a server's job in your restaurant. Describe how you would get the server to agree that a problem exists, and what you would do if the server refuses to acknowledge that a problem exists. Describe the options available to you in dealing with this situation. Which option would you select? Support your choice.