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book Managing Supply Chain and Operations 1st Edition by Thomas Foster ,Scott Sampson,Cynthia Wallin,Scott Webb cover

Managing Supply Chain and Operations 1st Edition by Thomas Foster ,Scott Sampson,Cynthia Wallin,Scott Webb

Edition 1ISBN: 9780134110219
book Managing Supply Chain and Operations 1st Edition by Thomas Foster ,Scott Sampson,Cynthia Wallin,Scott Webb cover

Managing Supply Chain and Operations 1st Edition by Thomas Foster ,Scott Sampson,Cynthia Wallin,Scott Webb

Edition 1ISBN: 9780134110219
Exercise 1
What is process improvement, and how is it related to customer needs?
Explanation
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Process improvement:
It is the effort to enhance the quality of the product by enhancing the performance of the process. It is a response to customers' needs and helps to survive in the competitive pressures. Process improvement fulfills the unmet customer needs.
Relationship between process improvement and customer needs:
Process improvement is one of the ways to retain the customers. It is the effort to enhance the quality of the product and the performance of the process.
The process adopted by the company should satisfy the customer needs and meet the desired quality standards. The company must identify and analyze the needs of the customers. The company should take necessary steps to meet the customer needs. Process improvement is one of the ways to meet the customers' needs.
The improvement in the process will improve the quality, without affecting the cost of the product. The process will also reduce the overall time consumed for production.
Conclusion:
Process improvement helps to increase the efficiency of the business. The company can go for process improvement, to enhance the quality and to satisfy the customers' needs.
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Managing Supply Chain and Operations 1st Edition by Thomas Foster ,Scott Sampson,Cynthia Wallin,Scott Webb
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