Essentials of Business Communication 8th Edition by Mary Ellen Guffey

Exercise 62

For each of the following sentences, circle (a) or (b). Be prepared to justify your choice. Which sentence de-emphasizes the credit refusal?
A) We are unable to grant you credit at this time, but we welcome your cash business and encourage you to reapply in the future.
B) Although credit cannot be granted at this time, we welcome your cash business and encourage you to reapply in the future.