Essentials of Business Communication 8th Edition by Mary Ellen Guffey

Exercise 31

Your business communication class was fortunate to have the etiquette and protocol expert Pamela Eyring speak to you. A soughtafter TV commentator and media personality, she runs The Protocol School of Washington, a training center for etiquette consultants and protocol officers. Ms. Eyring emphasized the importance of soft skills. She talked about outclassing the competition and dining like a diplomat. She addressed topics such as business entertaining, invitations, introductions, greetings, seating arrangements, toasting, eye contact, remembering names, and conversation skills. In the table manners segment, among other topics, she discussed dining dos and don'ts, host and guest duties, seating and napkin placement, place settings and silverware savvy, eating various foods gracefully, and tipping. With characteristic poise but also humor, Ms. Eyring used utensils, plates, and napkins to demonstrate correct table manners.
The class was thrilled to receive hands-on training from a nationally known business etiquette expert who was able to lessen their fears of making fools of themselves during business meals or at business mixers.
Your Task. Individually or in groups, draft a thank-you letter to Pamela Eyring, director of The Protocol School of Washington, P.O. Box 676, Columbia, SC 29202. Check out the company's website http://www.psow.edu , or find The Protocol School of Washington on Facebook, where you can follow Ms. Eyring's frequent media appearances, interviews, and etiquette advice.