Essentials of Business Communication 8th Edition by Mary Ellen Guffey

Exercise 22

No one likes to give it or receive it, but sometimes criticism is unavoidable, even desirable at times. Constructive criticism in the workplace is necessary when team members need feedback and managers must assess team effectiveness.
Your Task. To remedy each of the following unprofessional actions, supply the appropriate solution following the guidelines provided in this chapter.
a. Manager Pete has a hot temper. He exploded when Jordan, one of his subordinates, came late to a staff meeting. Pete told Jordan that he hated his tardiness and that Jordan was always late.
b. Hot-headed manager Pete loudly confronted Bryana in her cubicle within earshot of staff. Bryana had requested time off as an important deadline was looming, and the project was already late.
c. Regional manager Karen delivered a stern lecture to an underperforming sales rep who was clearly stunned and hurt.
d. Barbara provided feedback to a dysfunctional team by spontaneously approaching team members in the hallway. Face-to-face with the argumentative team, she was at a loss for words and felt that she did not convey her points fully.
e. Supervisor Mark is tempted to deliver his negative feedback of a team member by e-mail.