Management 14th Edition by Leslie Rue,Lloyd Byars ,Nabil Ibrahim

Exercise 10

OJT
Assume you are training director for a large, local retail company. The company has seven department stores in your city. One of your biggest problems is adequately training new salesclerks. Because salesclerks represent your company to the public, the manner in which they conduct themselves is highly important. Especially critical aspects of their job include knowledge of the computerized cash register system, interaction with the customers, and knowledge of the particular products being sold.
1. Design a three-day orientation/training program for these salesclerks. Be sure to outline the specific topics (subjects) to be covered and the techniques to be used.
2. Specify what methods could be used to evaluate the success of the program.
3. Be prepared to present your program to the class.