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Management 13th Edition by John Schermerhorn,Daniel Bachrach
Edition 13ISBN: 978-1118841518Management 13th Edition by John Schermerhorn,Daniel Bachrach
Edition 13ISBN: 978-1118841518 Exercise 6
MAKE DATA YOUR FRIEND
Managers don't have a good handle on the real costs incurred when employees are rude and disrespectful toward one another.
Paying a High Price for Incivility at Work
L ook for losses in the bottom line when rudeness rules the workplace. Most managers say they are against incivility and try to stop it whenever they can. But it's also the case that managers don't have a good handle on the real costs incurred when employees are rude and disrespectful toward one another. When researchers asked 800 workers from different industries about how they responded when exposed to incivility at work, results showed:
48% decreased work effort
47% cut back time spent at work
80% lost work time due to worry
63% performed less well
78% were less committed to the organization
25% took frustration out on customers
YOUR THOUGHTS
How about it, have you been on the receiving end of incivility Is incivility taking a toll on the teams and organizations in your life Is improved civility a hidden pathway to higher performance in our workplaces How can such improvements be achieved Are you, for one, ready to put your best foot forward
Managers don't have a good handle on the real costs incurred when employees are rude and disrespectful toward one another.
Paying a High Price for Incivility at Work
L ook for losses in the bottom line when rudeness rules the workplace. Most managers say they are against incivility and try to stop it whenever they can. But it's also the case that managers don't have a good handle on the real costs incurred when employees are rude and disrespectful toward one another. When researchers asked 800 workers from different industries about how they responded when exposed to incivility at work, results showed:
48% decreased work effort
47% cut back time spent at work
80% lost work time due to worry
63% performed less well
78% were less committed to the organization
25% took frustration out on customers
YOUR THOUGHTS
How about it, have you been on the receiving end of incivility Is incivility taking a toll on the teams and organizations in your life Is improved civility a hidden pathway to higher performance in our workplaces How can such improvements be achieved Are you, for one, ready to put your best foot forward
Explanation
Verified
Verified
Incivility at work:
Rudeness in the wor...
Management 13th Edition by John Schermerhorn,Daniel Bachrach
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