Management 13th Edition by John Schermerhorn,Daniel Bachrach

Exercise 16

After being promoted to store manager for a new branch of a large department store chain, Kathryn was concerned about communication in the store. Six department heads reported directly to her, and 50 fulltime and part-time sales associates reported to them. Given this structure, Kathryn worried about staying informed about all store operations, not just those coming to her attention as the senior manager. What steps might Kathryn take to establish and maintain an effective system of upward communication in this store